American Airlines

✅ Trip Verified | Charlotte to Pittsburgh. My first flight was freezing with no blankets. Then my final flight was delayed 4 hours! After I had gotten up at 2AM. Ironically, I had actually tried to change this flight a week earlier and they told me it would cost me $200 + a $50 service fee. Then they change the flight at the very last minute and I get zero compensation. How is this fair? I've flown around 20 trips, this is the first and last time I will use AA. Never had these issues with other airlines.

✅ Trip Verified | Washington DCA to Miami. Got to the airport 45 min before flight, which is never an issue at this airport, was unable to check in, told the lady and asking they could assist! She said no, too late! Stand in line and see what they say! Line was too long so had to rebook and missed my flight and my meeting in Miami!

✅ Trip Verified | Dallas Ft Worth to Washington. Worst experience ever. I am never flying American airlines ever again. I got 40 minutes before the flight and was told that I was late to board and was even dropped off. I was treated like I had never been in a flight ever in my life. And I even had my boarding pass with me. And when I said I didn’t want my baggage if I was late for the baggage checkin the lady in the counter said the plane is ready to leave. The flight was for 7:10 and I was there at 6:30. She said the only way I could fly the same day was if I was on a standby and paid the fair difference and all other extra charges that would make up to $470 or more. I doubt if they are there to make money out of nothing and making fool out of people like me. I strongly don’t recommend this airline.

✅ Trip Verified | Dallas to Milwaukee. When we arrived at the gate, we were told that we had to check our bag. In fact, they did not let anyone in basic economy bring on their bag. Then when we boarded we found that there was plenty of overhead room. 2 minutes after boarding, I went to fetch my bag, with my bag tag in hand, and they refused to give me my bag; it was right in front of me! I am outraged at their obstinance. I pack so that I never have to check my luggage because I loathe waiting to pick it up. I am a very dissatisfied customer.

✅ Trip Verified | Lihue to Orlando via Los Angeles, My first flight was delayed due to filling up fuel and landed at 7:55am. Our connecting flight left at 7:58am. Our bags therefore did not make it on the connecting flight but lucking I made it. My flight landed at 3:30pm and I received our bags at 12:45am! The delivery company called and woke me up several times (I had work the next morning) confused about directions on how to get to my address. After expressing my frustrations through several phone calls while waiting for my bag, I was then informed that I could have scheduled the bag to be delivered the following day but now it was too late because it was already on its way out.

✅ Trip Verified | Indianapolis to Tucson via Dallas Ft Worth. This flight was canceled and a text was sent to confirm a rescheduled flight for the following day. Due to work conflict, I asked to be re-routed; ended up in Chicago, delayed several hrs til that was canceled too. American Airlines said they would not pay for lodging or food costs incurred for this extra night, nor would they provide any refund for the significant inconvenience and work hours lost. They could not even provide me with an email address to file a complaint - I was told to go to their website & find the email address myself, if I really needed it. Worst experience ever and American Airlines does not care. Photo here was compliments of United, nothing was provided from American Airlines

✅ Trip Verified | Frankfurt to Nashville via Charlotte/Philadelphia. Though American Airlines doesn't get much credit on this site, our trip worked out fine. We had 4 flights with them and all were bang on time. I like the fact that AA flies in Frankfurt from the much quieter terminal 2. We were recevied by very friendly groundstaff and had our bag dropped within 15 mins. AA holds firmly to the boarding-by-group system which I like very much. The flight from Frankfurt to Charlotte was good: a rather tasty meal and plenty of drinks and snacks. We only had 1,5 hour connection time to Nashville, so we were a bit weary about that, because you have tot go through immigration and collect your bag again and go through security again, but is was okay. Airport staff is ready tot take your bag immediately from you after immigration so you can rush through security. By the time we got tot the gate boarding began and again we had a very punctual departure for Nashville. Small snack and a drink on this one-hour flight was enough. Checking in in Nashville for our inbound flight again was a breeze. Again very friendly ground staff (we've experienced different before!) and within 10 mins we were at the gate. Flight from Nashville to Philadelphia took only 1,5 hours in stead of the advertised 2 hours and 10 mins and that was good since we had only 50 mins connecting time in Philadelphia. Still quite a run because we arrived at B10 and our plane to Frankfurt was at the furthest gate (A26). By the time we arrived we were almost the last ones to board. Our son wasn't assigned a seat in Nashville but his boarding pass with seat was ready in Philadelphia. Four the fourth time a very punctual departure. Again a meal, rather bland but okay and plenty of drinks and snacks. Breakfast -well, sort of- an hour for landing. 280 films and games to choose from. Crew over all not very friendly but never unfriendly. In less than seven hours to Frankfurt, landed almost an hour earlier. All in all a very good experience. Would definitely fly again.

✅ Trip Verified | Charlotte to London Heathrow. I was so disappointed in my experience with American Airlines. I just returned from a flight on Delta and it was a far and away better experience than with AA. The difference was night and day. On both my flights to and from London, the crew never cracked a smile, never had a welcoming word, never answered a request for service with an agreeable attitude. They obviously didn't want to be dealing with the customers and were, at times, even sarcastic to their passengers. My touch screen didn't work but I didn't dare ask the attendants for assistance and get a snarky answer. The food was marginal, at best, but it was the attitude of the crew that spoiled the travel. The gate crew on Charlotte even mocked the passengers from the preceding flight within hearing of the waiting passengers. No wonder my flights were not full. Unless I have to choose American Airlines in the future, I will be flying anyone else. They got us there safely, but that was the extent of the service.

✅ Trip Verified | Burlington to Tampa via Charlotte. The pilots and crew left the gate 20 minutes late and then stopped a few hundred feet from the gate and made the passengers sit on the runway for nearly an hour and lied to us about “its weather related" - but it was clear skies and both airports. American is such a disorganized and poorly run airline as every leg of my two days of flights had problems. I strongly recommend not flying with them!!

✅ Trip Verified | Colorado Springs to Nashville via DFW. As usual, my American Airlines flight was delayed. My flight out to Colorado Springs was delayed by and hour. Then my return flight was delayed! I was supposed to take off from Colorado Springs at 8:30am but the flight was delayed by 2 hours. This, as said by the airline, was because the plane was late arriving the night before. Due to the 2 hour delay, I missed my connector flight in Dallas. The only other flight to Nashville from Dallas was at 4:30 in the afternoon (original flight was scheduled to leave at 12:30). So I spent 4 hours sitting around in Colorado Springs waiting on the "delayed flight", I spent 3 hours waiting around in Dallas because of my "delayed" flight. To top it off, when we DID finally land in Nashville, the ground crew wasn't at the gate so we had to wait on the tarmac until they got to the gate to offload the plane!! What a wreck this airline is!