American Airlines

✅ Trip Verified | Dallas to Hong Kong. Seated in Main Cabin Extra. Plenty of leg room to endure the 15 hour + journey in both directions. Only 2 options for dinner (cod and pork). Former was surprisingly flavorful and tasty. Mid flight snack was stromboli and salted caramel gelato. Breakfast eggs/hash browns. Typical airline food. Nothing out of the extra-ordinary. Service was nothing more than necessary. Flight attendants appear to be more concerned about getting service over with. Entertainment choices were plentiful. I have flown long haul with Emirates and American Airlines' service pales compared to the former.

✅ Trip Verified | The ticket was issued by American Airlines and one leg was flown by Alaska Airlines. American does not provide a boarding pass to the Alaska Airlines flight. Moreover, when I called them and also when checking in, American Airlines indicated that I will get the boarding pass at the gate. Wrong! I discovered that after I missed my connecting flight because I had to go to the ticketing area of Alaska Airlines to get the boarding pass and not at the gate as I was told by 3 American Airlines representatives! American Airlines will issue a ticket flying with Alaska Airlines but they fail to inform you that they are completely separate flights and for checking in luggage I also had to pay Alaska Airlines. American Airlines promised to refund the $25 but they denied my claim, stating that I should read the small print on their website and not believe the words of the American airlines representative and supervisor!

✅ Trip Verified | Burlington to Omaha via Philadelphia. Multiple mechanical delays are way too frequent! Delayed now by 2 hours. No plan announced as yet. Ridiculous. We boarded and sat on tarmac for an hour. Then back to gate. Now in terminal again. Get your act together! I don’t believe we are getting our money’s worth at all.

✅ Trip Verified | San Diego to Dallas. So disappointed with this airline. There was a 5 hour delay, with no announcement no email no nothing. They just have us sitting out here blinking. Flight was supposed to be super early morning and yet we are still here hours and hours later. We had to Google the flight ourselves to find out why we were not leaving as scheduled. No one said anything. Customer service phone number was not helpful either. Very frustrated and disappointed with the lack of communication, not to mention how those screws up my work plans for tomorrow!!

✅ Trip Verified | Philadelphia to Miami. In the last 2 years more and more frequently the service is getting worse. Today we are waiting on board more than hours for catering. Wait more than a 1 day and American airlines canceled the trip. We almost lost the trip to Aruba. Preview I traveled to Cuba and they offered a Voucher for 2000 whoever is canceling the trip The service is getting worse and worse No respectful at all.

Not Verified | Flew American Airlines from Dallas to San Diego. Got a 2hr delay and on top of that had us in the heat. They turned the AC on for about 15 min then turned it down. They were fixing a brake on a wing, shouldn’t they be checking this prior to departure. Horrible service.

✅ Trip Verified | I had a connecting flight from Los Angeles to Portland after arriving from Fiji. My plane time was changed from 2:35pm to 9:30pm. When I asked at the counter, I was told that the travel agent should have informed me. I know it was a lie because this is the second time they used the same excuse. Travel agent was not aware of it at all. Am making sure that I am never traveling with American Airlines again.

✅ Trip Verified | La Guardia to Miami. July 3 last flight out to Miami, boarded 20 minutes late due to late incoming aircraft. C6 gates have completely insufficient area to board even a 737, passengers blocking the egress of passengers even after reminded several times by the gate agent to clear a path for them. Things got better from there. The new 737MAX has great overhead bins and lighting, the First Class seat was honestly not as comfortable as the previous 737-8's were, particularly in full recline. You feel like you need a big pillow in the small of your back to give some lumbar support. Pitch was fine. The FA were gracious and smiling, and always checking on the customers. They were really great. PDB was offered to all 16 F passengers. Meal service was excellent, served polite and efficiently. I got beef with quinoa and asparagus, the beef was tender and red in the middle. Salad and choice of roll and warm cookie too! My travel partner opted for the pre-ordered the Asian vegetarian which was Indian inspired and truly delicious, spicy but not overly so. Service on American is excellent, FA's made sure our drinks were filled. Arrived 20 minutes early despite the delayed boarding. I wish AA would do something about those new seats in First

Not Verified | Will never fly American Airlines again. After our vacation was cut short for two days because American Airlines cancelled our trip to Hawaii two hours before our flight was to take off. Which was 2am. Was told when I called to reschedule that most people cancel. Not when you have kids who have been waiting for year to go you don't. Then when getting a flight out the next day we were not assigned seats had to go to the counter at every stop to make sure we had seats. One flight they put my 11 yr old between two strangers. There was no food available when flying from Philadelphia to LA. Had a 7hr lay over in LA. No food available from LA to HI either. They will only compensate us with 200.00 vouchers that expires in a year. Oh also out 800.00 for hotel expenses due to arriving two days late. Will never fly American Airlines again.

✅ Trip Verified | The worst airline I’ve ever been on. My flight was delayed three times on the way there, and twice on the way back. When we finally got onto the plane, we sat there for an entire hour until we started flying. On top of all of that, they lost my luggage. Complete trash.