American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3794 reviews
3/10
3 star Skytrax Rating
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1/10

American Airlines customer review

(United Kingdom)

MIA-JFK on 7/1/2014 on AA 1510. As with my 2 previous reports dreadful staff who did no safety checks and again blinds down and some setbacks not up. A dismal old dirty plane - 757 - which must have been 20-30 years old. No info provided prior to landing 're connections and when I asked how to get from T8 to T7 was told "ask in the terminal". I was so pleased that our final leg was with BA. And to cap it all American lost my Wife's luggage again. Why BA and other airlines have codeshare arrangements with this dismal appalling airline is beyond me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

American Airlines customer review

(United Kingdom)

SKB-MIA 27/12/2013 on AS 1009. Poor service with no safety checks on take off or landing. Luggage in emergency exit rows and blinds down. We landed 25 minutes early but then had to wait over 1 hour to hook on to the terminal. On dismantling (it was at night) all the lights went out. The crew did nothing no torches at all and to cap it all they were laughing. AA never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

American Airlines customer review

(Spain)

MAD-DFW Business: Every single aspect of the flight is mediocre and lagging well behind competition. Tatty 767-300ER with 90s interior (claustrophobic even in Business). Caution: if you assume that travelling Business means you can relax and board the last on this Madrid-Dallas route you are in for a huge shock. All overhead compartments designed last century are not capable of storing vertically standard 22" hand carry and as a result they get filled quickly. Crew unhelpful preferring to watch the chaos instead of assisting. Entertainment is only provided by Samsung Galaxy distributed by the Crew but at least the headset is high end (BOSE). Food is the only consolation tasting above average. Did not check any luggage due to fear of losing it at DFW. And here is the final kicker: Admiral lounge at DFW gives you a coupon valid for one drink only the very first time I was treated like a homeless at a Business Lounge. Avoid at all costs.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

American Airlines customer review

(United States)

AA 57 LHR-MIA 31 Dec. Inflight service in First Class seemed friendly enough however the food and beverage suffered by comparison with British Airways. AA serves Dewar's Scotch $20/litre BA Johnnie Walker Blue Label $200/litre. But certainly AA seats while older were lie-flat and comfortable in comparable pods. Where AA fails wretchedly is on the ground in baggage claim and in passing through security in Miami where there is no 'Fast Track' access to ongoing flights. For two years in a row despite flying International First Class with baggage checked and tagged 'Priority' by the international departure airport I waited nearly an hour for the bags in Miami with no American personnel in the baggage claim area to assist and no out source baggage company access to American computers. The result is that a missed or delayed international arriving bag must be reported outside customs and security to AA's baggage service office which does not have access to bags inside customs!
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

American Airlines customer review

(South Korea)

AA27 ICN to DFW. 20/12/2013. First off Incheon Airport is a gem and it is easy access via express train from Seoul Station. On arrival at the check in we found a line that was moving along nicely. We arrived at the counter as a family of 3. I had a separate ticket as I was travelling back on a different date from my family. There was a hiccup with my ticket as they could not find the leg from DFW to AUS and we were travelling together. It took the check in lady quite a while to find it but we stood patiently as she was trying very hard. She finally had to give in and get a supervisor to help. All the while the other agents kept the line moving along and no one was stuck. The check in staff were all very apologetic and the supervisor finally found my ticket. She noticed that I am a Platinum level traveler and said that she would try to upgrade us all to Business Class. She was successful at it and we were given the upgrade. This made a huge difference as we were on our way home for Christmas and were not looking forward to that long flight in economy. The flight was 100% booked solid and not an empty seat was available. The staff were attentive and gracious. They went out of their way to ensure that our 12 year old son was comfortable and had plenty to eat and drink. Have to say that this was a very good experience from AA. Only drawback is that the entertainment system needs an upgrade. Screens are small and not a huge selection for an 11 hour flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

American Airlines customer review

(United States)

EWR-MIA-SXM. On first leg late arriving aircraft meant a delayed departure and a dirty plane. Flight was saved by excellent FA. Second leg late again no pre departure beverage uninterested FA/crew and filthy bathroom. Food service is rushed and fair at best.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

American Airlines customer review

(United Kingdom)

Flew from McCarron (Vegas) to Chicago to Manchester (England). After delays Vegas to Chicago (because of snow) staff at Chicago did everything they possibly could to get us a flight to Manchester. Ended up flying on time due to their professionalism. Worked hard for all passengers. The cases were delivered next day at least we were on time and cases delivered to the house.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

FRA to DFW on 1/10/14. Wife and children (well behaved and quiet) coming back home. No special meal request. Cabin crew went past them on two occasions once during the beverage service and once during the meal service without stopping to ask if they wanted something to eat or drink. They were not even sleeping. Worse was when my wife called them back the flight attendants acted all surprised that my wife and children actually wanted to eat or drink anything! Yes on a 11 hour flight. Incredible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

Trip from Hamilton Bermuda - JFK-IND on January 2 2014. Flight arrived at JFK at 10.40 am and supposed to take- off to IND at 3 pm. Without any announcement or explanation flight has been delayed until 8pm when snow storm started then airplane was de-iced after which it returned to the gate and pilots left. Passengers were given alternative flights the next day - we got 2 tickets on Delta and told there are no vouchers for the delay. We booked on our own a hotel in NYC and next day all flights were still grounded. AA kept us on the phone for hours until we called Delta who changed the ticket for us and we flew the next day home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

Flew from Recife Brazil to Miami. This airline continues to live up to their reputation that they have earned for being terrible. The check-in experience was such a demonstration of incompetence and bad manners by the counter staff. Both the ground and cabin staff were not helpful and rude. They seriously need to undergo training in customer service. They were 11 passengers in Business class cabin and they'd already run out of Beef and seafood by the time they asked me for my choice of food. The food was very bad. The seat was old and the entertainment system did work for some passengers. The staff disappeared by the time they take away the food.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no