American Airlines

Not Verified | American Airlines flight from Dallas to Charlotte was good. Then my flight from Charlotte to Fayetteville was cancelled. It finally did rebook only to be cancelled again. Now I have to spend the night, unexpectedly and catch a flight at 8am to a different city after waiting for hours to find out it was cancelled. Then I wasn't offered a voucher for a motel and I had to pay for that. Then I had to get a family member to drive 2 hrs to get me and 2 hrs back to try and get ready for my grandpa's funeral, the whole reason for the trip. Now for my trip home. 3 flights cancelled before I was given a flight on a different airline and 2 days later. I missed 2 days of work, I have 2 small children at home with out me. It was a horrible experience and all they offer me was miles to use. I don't even fly. This was an unexpected situation. There should have been some reimbursement from the 600.00 ticket. Not very good business.

✅ Trip Verified | Boston to New Orleans via Charlotte. Our first flight was delayed by 8hours 26minutes since they had to do maintenance on the plane for 3-4 hours. After the maintenance, they noticed that they are missing one flight attendant, and we had to wait for him to arrive for over 4 hours. We were told that we would get a hotel at Charlotte, where our connecting flight would leave and were we would have to wait for several hours (original change time was 2 hours, now 6.5 hours). When we arrived, we were met by very rude loud American Airlines staff that were willing to do nothing about the matter or help us in anyway. Hotels were booked, but nonetheless they did not offer food or anything in compensation. Or even an apology (like it was our fault). To sumarize: if you want very bad unhelpful and rude service, delayed flights with sleeping on airports and lies atop of lies how "they will handle it". Fly with American Airlines. I certainly will never again.

✅ Trip Verified | Roswell to Louisville via Dallas. Excuse after excuse with delayed flights. Started off with delayed aircraft then told it was a maintenance issue and now with the flight leaving supposedly leaving two hours after it’s original departure time we’re being told we are waiting on a crew! Where was the crew that was supposed to be on the original flight? There’s no excuse for this, send someone from management to explain the issue not hide behind your desk and let your poor gate agents catch the brunt of people’s frustrations. Only using American because I booked through employer website, won’t use personal funds to fly this airline. Delayed my flight last week for an hour waiting on a wheel chair to be brought to remove a patient from the arriving aircraft. Poor service!

✅ Trip Verified | Highly disappointed I suppose to travel July 16 from Sioux Falls to Cincinnati but 3 times delays and finally got 1 flight but to get another connection flight is to wait overnight in the airport. It takes me 2days to reach my destination which is 3 hrs total flying lengths. It’s seems like they care their business more not for customers time.

✅ Trip Verified | I fly twice a month and every other trip is delayed by four to five hours due to maintenance problems. There has never been an attempt to say sorry for the inconvenience or an attempt to make up for the problems in any way. It’s basically deal with it and go away. I have flown on this airline for six months now and it’s always the same never gets better. This will be my last trip on this airline and I advise everyone one else to stay away.

✅ Trip Verified | I was traveling from Miami to Washington DC on 14 July 2018 on Flight #AA2363. I usually prefer to travel with American Airlines as I have enjoyed their customer services until today when in two occasions was treated very rudely by two of their associates. People like that shouldn't work in customer service as it ruins the good reputation of a business. It was a very unpleasant experience that I hope not to encounter again.

✅ Trip Verified | I flew American Airlines on business trips domestic and international numerous times but never with family on an intentional trip. Unfortunately I did travel this time and I swear not to do the same mistake again. I wanted to request a vegetarian meal for my family and I could not figure how to do it from the website that I visit almost every week. I end up calling customer service and they had to update the meal preference. However they miss updating one of the family members and guess what, 2 Asian vegetarian meals for 3 of us. I was traveling with an infant, so requested a bassinet almost 2 months in advance. Even called the customer service and I get a standard response that I need to request at the airport. I am a platinum pro traveler and I still could not block any bulkhead rows because I had a lap child in the reservation. I go to the airport 3.5 hours before the departure time and request bassinet. I was told that I need to contact the gate agent. I go ask the gate agent and she tells me that no bulk head seats are available as all of those seats were sold at a premium to other passengers. When I checked out those seats, there were no infants in them. This was a shocker. My next 2 legs were with Etihad and they had the bulk head rows assigned to us even before requesting them. The air hostesses were arrogant and would not like to entertain simple questions like “hey do have some fruits for the kids?” I specifically asked for the name to complain and she would not divulge her name. A simple yes or know would have sufficed but all I get is "Why are you bothering me" look. This kind of behavior deters families traveling with American and could cost in the long run. No point in whining about Middle East airlines capturing the international travel market. Not because of their price but because of their service. Companies that ignore customer service have perished. Better learn the lesson and improve. Business travelers travel alone (1 ticket) but families (3-4 tickets on average). Wake up before it is too late.

✅ Trip Verified | Ft Walton to Dallas Ft Worth. American Airlines is by far one of the worst airlines I have flown with. I have been traveling a lot for work lately and have been on over 4 flights in the past week with them. Each flight has been delayed, their employees do nothing to inform their guest of the delay or what is going on. American Airlines used to be very organized and customer friendly, however, after my past few experience I will never book a flight through them again.

✅ Trip Verified | I can understand a delay due to the weather but the unprofessionalism and rude attitude from the representatives at DFW airport was not necessary. The customer service in Vancouver was not much better and when my girlfriend’s baggage failed to arrive not much was done to assure it would arrive in one of the next two flights the same day and left us staying at the hotel since my girlfriend didn’t have any clothes. Too much failure on American Airlines end when it comes to customer service and inspiring information for delayed baggage. Overall this is the 2nd terrible experience with this airline. Inflight food beverage quality is down. Customer service is non-existent. Poor baggage handling. I can safely say that my family, my girlfriend and of course myself will never fly American Airlines again.

✅ Trip Verified | Honolulu to Phoenix. Trying to return home after honeymoon plane was delayed on runway for 3 hours and then finally at 1.30am deboarded plane just to wait another 2-3 hours for hotel voucher which serves no purpose since our flight which we had to change ourselves to Delta was leaving at 11am. My wife and I have been up for over 24 hours and still have another 25 before returning home. The only kind person was the morning ticketing agent who at least gave us a food voucher. Customer service was non-existent and my family and myself will never fly American Airlines again! Thank you for making my honeymoon unforgettable!