American Airlines

✅ Trip Verified | Shanghai to West Palm Beach via Dallas Ft Worth. As configured and operated by AA, the Boeing 787 is a flying torture chamber. The seats are hard and narrow. The aisles are so tight as to be impassable and potentially unsafe. Service is perfunctory at best. Avoid at all costs! Take a connecting flight, older plane, train, bus, but avoid this aircraft, at least on this airline. The Boeing 787 is a potentially great plane, but by squeezing in seats to squeeze out every nickle of profit, AA has ruined it. For background, I am a former pilot, average size, over 1.5 million miles on AA and I have never hated a flight so much. Oh, and there were only 3 functioning lavs for probably 100 pax, if you could leapfrog over the legs and even heads in the aisle, and this flight was 80% Asian folks so we are not talking the Chicago Bears in terms of pax size!

✅ Trip Verified | Wichita to Lexington via Chicago. First flight delayed 1 hour 20 min causing me to miss my connection. My second flight had not left yet but they closed boarding as I got to the gate. Leaving me stuck at the airport for 7 hours until next the available flight. The second flight was delayed over 30 min. The first delay caused me to have incur unplanned and unnecessary rental car fees as I missed my ride at my final destination. After seeing all the other flights that were delayed today with American Airlines I will be choosing a different airline from now on, even if costs a little more.

✅ Trip Verified | New York JFK to Baltimore Washington. We booked two flights with them, round trip and both connecting, and both times in separate months, the flights were cancelled due to maintenance. Same airline, same issue, and has interfered with connecting flights. We were supposed to return home in the late morning, it was delayed by an hour, then cancelled when we were supposed to start boarding. What's our comp? $24 in meal vouchers, a taxi to a different airport, and not much else. I will never fly this airline again, and since I have no preference for airlines, that's saying something. What's wrong with your planes that they're always down for maintenance?

✅ Trip Verified | 1st flight delayed while awaiting flight attendants, 6 other attendants already on plane kicking 6 paying customers off. Arrive 10 min before our connection is to leave. Won’t let us on because door is closed, watched plane sit at gate 20+ min more before leaving. Now stuck overnight in Phoenix at a hotel since 2.30 pm with only $60 to feed 5 people including 2 teenage boys and no transportation. Customer service only held our spots on the “new” flight and never actually booked the tickets - had to spend another hour and 3 more phone calls to get that taken care of. Family that booked months ago to ensure seating together because of some flight anxieties is now spread throughout an entire plane for a 6 hr flight. Out thousands of dollars for prepaid items in our destination, not to mention the $5k we paid AA for this terrible experience, and all we get from anyone at AA is we understand, we’re sorry, it happens, but nothing of substance When it comes to making it right. All so they can manipulate an ontime departure rating by closing a door instead of being compassionate towards their consumers and opening a door on a plane that was still sitting there and having baggage still loaded. Amazing how the doors on our original flight weren’t closed on the missing flight attendant.

✅ Trip Verified | My flight was cancelled and we were just told to either get a refund or rebook another flight. All flights to George Bush airport were fully booked that day. So much of an inconvenience since in the first place i booked the very first trip to have adequate time for possible delays. Able to book going to Hobby airport. I just need to be in houston that day. Unfortunately my checked in baggage was delivered to George bush. Not an urgent need but an inconvenience. Toll free number takes 45 min to call you back. Inquired with AA ground crew at the gate who just shrugged their shoulders. They were all in a rush to go coz their gate was about to close. Finally boarded to fly to hobby airport. I could not understand a thing the flight attendant was paging overhead, her words were garbled and carelessly pronounced.

✅ Trip Verified | To make a long story short, our American Airlines 9:45 flight schedule turned into a 30+ hour nightmare. The cherry on top was our lost luggage which American Airlines did not even take responsibility for, albeit our bags finally arrived at our hotel with AA's baggage sticker. The customer service was non-existent every step along the way, and when we did reach a customer service rep they could care less despite the cause of the various circumstances were of their making. Even their online complaint site is a joke. Avoid this airline if at all possible.

Not Verified | When checking in, the website wouldn’t let me continue knowing I have a seat already reserved. The only thing I could do to continue was pay for a preferred seating. After doing that I figured I should have called before but I didn’t. So I called afterwards and they told me they wouldn’t refund it because “it’s policy that it’s non refundable”. The representative was very professional but the supervisors she said she spoke with were awful. I wish I couldn’t talked to them myself. Yes it’s only $14, but they’re always charging for extras and it’s stupid! I told them there was something wrong with the website since it wouldn’t let me continue. They didn’t care. I have flown with American before and hated it. Hopefully my actual flight goes a lot better than the experience I had today.

Not Verified | Worst customer service ever. They kept delaying the flight, and after four hours of waiting, cancelled the flight and could not offer any other flights. We were flying from Newark to Charlotte. Long lines of waiting to try to get another flight. We were treated like cattle. One recommendation was to drive to Baltimore and take a flight from there. Management was rude and ignored us. Then an hour on hold when I called to get my refund. Never again.

✅ Trip Verified | My flight was late leaving causing me to miss my connecting flight that was suppose to land at noon in Kansas City and I’m suppose to arrive back at fort riley by tonight at midnight. The earliest flight they could give me was 8pm leaving philli and arriving in Kansas City at 1045. It’s a two hour drive back to fort riley causing me to be late to signing back onto post. This was already a sad time for me as I flew back home for emergency leave for a funeral and now going back to work I will be late signing back onto post. Which is a very big deal. When I went to customer service in Philadelphia the agent was extremely rude and unprofessional. Telling me there’s absolutely nothing he would do for me unless I magically appeared with orders. I tried to show him my leave paperwork and he said orders or nothing at all.

✅ Trip Verified | New York to Columbia via Chicago. This is the worst experience I've ever had flying. American airlines is a nightmare. Cancelled their flight leaving me stranded at the airport and playing redirection games while I sought for assistance. No customer empathy. Even in the dream or nightmare would never fly American airlines again.