American Airlines

✅ Trip Verified | Chicago to Wichita, 1hr 32 mins late arriving. Worst airline in the business, delays and other issues, aircraft are cramped and uncomfortable. I would not be flying them, but my company booked the flight. Truly a disgrace to airlines, I'm not sure how an airline can screw up so badly and so often.

Not Verified | Buffalo to Charlotte. Worst airline to fly with! This is now our second time this year for our flight to be delayed causing us to miss our connecting flight thus missing very important events that we paid a lot of money to be at. To “accommodate us” they gave us a 10% hotel discount for a hotel that was over $150 a night and sent us on our way. Absolutely unacceptable. And now that I’m reading the reviews I see that it’s a very common thing with this company. Will never be flying through this Airline again and suggest you not to if you want to make it on time wherever you are going.

Not Verified | Phoenix to Monterey for a wedding. We were in a 10am flight. Got on a plane and they told us to get out because of technical issues. I was asking what is going on because no one was giving us information and they told me to go sit down in a very rude way. We waited and then they cancelled the flight. I went to costumer service to ask to fly somewhere else and I got yelled there as well saying it is not their fault. They put in on 1:45pm flight. Flight was delayed because they could not find the pilot. Nobody was taking responsibility for this. We missed the wedding. We had a hotel there and could not be given our money back. Worst experience ever.

Not Verified | Will not fly American again. Flew Friday 10/12 from Bradley International Airport, Hartford CT to Richmond VA via Charlotte NC. Flight delayed 30-45min from Bradley to Charlotte. We had a 1:45 min layover so no big deal. Flight from Charlotte to Richmond delayed 30 min. Trying right now to get home. Was supposed fly from Richmond to Hartford via Philadelphia. Flight from Philly to Hartford canceled. Rebooked from Richmond to Hartford via Chicago. Flight from Richmond to Chicago delayed 30min. In Chicago right now. Flight from Chicago to Hartford thus far delayed 1:15 min and changed gates in O'Hare from one end of Terminal 3 to the other end. Funny aside, the original flight we were booked on from Richmond to Philly was supposed to leave at 1500. Over loud speaker, "Last call for such and such flight to Philly" at 1530! So that flight was delayed too. I have flown Delta for years and very few issues. Unfortunately, there was not a convenient flight on Delta for this quick trip so decided to try American. Will never do that again. They are truly a comedy of errors and pathetic-ness.

✅ Trip Verified | The worst airline I have dealt with. My flight was delayed for 10 hours, they didn't send an email or call to let us know that there was a delay. I came with a group of 5 to the airport and when you tried to check in the system showed us that there was a delay and all the American Airlines offices were closed. We have been waiting for the assistance for 3 hours to try to find at least a place to stay in because it was 3 am and we arrived at the airport at 12 am but they were disrespectful and they didn't even gave us a place to stay and it wasn't our fault. They didn't care about their customers.

✅ Trip Verified | Norfolk to Philadelphia. Charlotte with American Airlines at Norfolk was the most helpful associate I have ever had. She was able to do things at the gate that the customer service counter said they couldn’t and was able to get me in my wife’s flight. Thank you.

Not Verified | I will try not to ever fly American Airlines again. I say try, because sometimes it can't be helped and that's the only business they deserve. There was only 1 gate agent in San Antonio that was wonderful. We arrived Phoenix thinking we were going to be running, flight crew did not announce the gate the plane parked at. We run off to find out that we were at the correct gate. Could have stayed on the plane. Asked the gate agent at gate 2 at 4.30pm MST in Phoenix if there were any upgrades since I have long legs. She immediately said no and didn't look. I was not asking for 1st class, just a row with more legroom. If I can post the pictures I took of how many open seats including the ones on the front row by the wall with about 6 more inches. She didn't even take the time to look, instead stood there talking to an airport employee in red shirt. We heard the conversation and it wasn't about anything work related. The flight crew on the flight from San Antonio to Pheonix were rude, like we were their last flight. Guess what, we were, imagine that, horrible service! Do not fly American Airlines!

✅ Trip Verified | Los Angeles to New York JFK. Lovely service and lots of space even for a little snooze and had fun watching the first 5 episodes of the (US version) of The Office (why not more?!). Only complaint concerns the pre-booked meal - I'd chosen shrimp avocado toast - it consisted of 2 slices of toast, 2 shrimp and about 1 tbsp of avocado - more of an appetizer than a main dish! Fortunately I'd had a gorgeous fruit plate at Flagship Dining in LAX, or I would have been forced to eat the entire basket of onboard snacks otherwise. Really excellent flight with friendly and efficient service

✅ Trip Verified | Washington to Atlanta. I am going to stop being completely loyal to American for flying. I only have gold status but am flying a lot next year so would probably get higher. I don’t see the reason to stay with American. My last two flights in a row with American have been canceled. The first after sitting on the tarmac for three hours and the second after sitting on the tarmac for 5.5 hours. Although it was weather related, it shows very bad planning and a disregard for people’s time. They could have canceled earlier on when you knew the situation was so poor. The flight I’m on now has six open seats in first class and I wasn’t upgraded. Which just confirms my belief that they don’t value my business. In fact when my last flight was canceled I rebooked with Delta for the following morning and was impressed with the new plane even though I was sitting in a middle row in the back. I don’t remember the last time I was in a new plane with AA. They may be the largest airline (as I hear you often boast) but this can change when you take your business for granted.

Not Verified | Phoenix to Bradley via Charlotte. The worse experience we ever had on an airline. Terrible service from check in to departure. The majority of employees of American Air Lines were rude, uncaring and very disinterested in the needs or wants of the fliers. The only exception was a Supervisor. We booked our flight and expected to be seated together, we weren't, I paid an extra $40 dollars to sit near my wife and the machined malfunctioned and seated us in different rows. After being told I had to pay another $40 dollars to change seats, the supervisor kindly corrected the situation. American Air lines is an airline we will avoid .