"luggage left at a previous airport"
Rocio Torres (United States)
Not Verified | Salt Lake City to Morelia. Very disappointed in our recent flight with my family. The flight never told us we might not get our luggage due to the passenger weight. When we arrived at our destination after a very long 23hours of traveling we go get our luggage and they tell us and about 10 more passengers from the same flight that our luggage had been left at a previous airport! Very frustrating we have been on our trip for 4 days now and our luggage is still not here. I have been calling our landing airport to see if they have them yet and they tell me we need to call our airline. We have had to spend more money now buying clothes since we don't have our luggage. I can’t get through to them and it seems as they don’t care about making their flight passengers happy. This is definitely the last time we fly this Airline. Let’s see how long it takes to get our luggage.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Salt Lake City to Morelia |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"pleasant customer service"
Kara Post (United States)
✅ Trip Verified | Ft Wayne to Charlotte. What helpful and pleasant customer service associates. I purchased a non refundable ticket 10 days before the hurricane hit North Carolina in September. American Airlines was kind enough to offer me a travel voucher. I booked for November and then my grandfather died and yet again American Airlines gave me a travel voucher. Above and beyond I love the direct flight from FWA to CLT! And now on will purchase travel insurance
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Ft Wayne to Charlotte |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"customer be damned philosophy"
John Davison (United States)
Not Verified | Los Angeles to Salt Lake City. My wife and I were to catch AA flt 6036 to LAX leaving at 11:59. Before 8:00 AM we got an E-Mail from AA saying the flight was on time. At 9:00 AM the baggage agent told us the flight was 20 minutes delayed. The inbound aircraft never left the ground! We were told at about 12:00 that the flight had been canceled but there was plenty of room on flt 3401 leaving at 2:30 PM (too late to catch the ship). The gate attendant knew that the flight had been canceled but waited until all competitive flights had left before the announcement. This was a clear case of canceling a lightly booked flight and consolidating it with a later flight to save money. A classic case of AA's "customer be damned" business philosophy. Never again with AA
Aircraft | CRJ700 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Salt Lake City |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"they did not have my meal"
John Domnick (United States)
Not Verified | I paid for and flew first class from Cedar Rapids to Las Vegas on American Airlines on November 23 2018. On the DFW leg of the flight I had reserved a meal for this flight. Everyone in first class was served drinks and a meal before me. I thought it was rather strange, but I didn't say anything. After everyone had eaten the attendant told me that they did not have my meal. The meal that I had pre ordered! I was then given a snack box. They told me that there was no record of me ordering the meal. Even if I had not ordered a meal I think I should have been served with the other passengers. I received 5,000 frequent Flyer miles for my trouble, wow!
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Cedar Rapids to Las Vegas |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never fly with them again"
P Hilson (United States)
✅ Trip Verified | Atlanta to Miami. The distance was not long but I will never fly with them again they have bad delays. I took this flight from Atlanta to Miami to get on my cruise ship the plane had a delay which made me miss the boat after calling for several hours to customer service I couldn’t get no help. Customer service continued to hang up, be rude, was non caring they made me feel less as a customer saying it’s nothing they can do while there policy states “if we have delays we will accommodate you on the next flight” - they did not, all they said was sorry buy a new ticket which is inconsiderate while they mad me miss my next connection.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Atlanta to Miami |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Horrible customer service"
W Davies (United States)
✅ Trip Verified | Phoenix to San Antonio. Changed boarding gate # with no announcement. Almost missed flight. Staff was rude when asked about it. Will never fly American again. There was no concern that I almost missed my flight and that others may have missed it all together. Horrible customer service.
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Phoenix to San Antonio |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"maintenance issues"
D Fisher (United States)
Not Verified | Round trip from Fayetteville, NC to Chicago, IL. Departed 2/04 returned 12/05. Return flight from Chicago departed 2 hours late. Missed connection from Charlotte to Fayetteville. Had to stay in Charlotte over night. Flight home to Fayetteville next morning left 40 minutes late. American had 5 chances to get a plane out of the gate on time and failed four of the five times. All Delta due to equipment failure of maintenance issues. Never again!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Fayetteville to Chicago via Charlotte |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"have really improved"
1 reviews Kyle Kaufman (United States)
✅ Trip Verified | Austin to Chicago. Have flown many other airlines in the last several years and I really can’t say I thought one outdid American. They have really improved a lot over the last several years. Better seats, better planes, better lounges, more routes and generally respond well to feedback. The basic economy and the choice to make status much more difficult are unfortunate and weak in their copy cat nature but we shall see how they play out.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Austin to Chicago |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"pretty terrible and rude"
E Hatton (United States)
✅ Trip Verified | San Jose to Nashville via DFW. The customer service of this airline has consistently been pretty terrible and rude. I was placed on standby for a flight and went to the gate desk a little early and told to come back after the current flight departed. Understandable, no problem (with the exception of the slight attitude the gate attendant had with my mere presence). I came back when my flight was supposed to be serviced, and again told the flight just needed to pull out of the gate and she could help me, again with annoyance that I was back. I stand back a couple feet to make it clear that I am ready when she is, and then proceed to listen to the gate attendant talk about vacation, travel, all other chitchat etc., for 30 minutes - ignoring that I’m clearly waiting for her. I approach and tell her I’d like my seat assignment, and she breaks from her social hour, and throws a boarding pass at me that was already printed! Why was she waiting to just hand it off? This employee had no interest in doing a key component of her job, in just being generally pleasant like a normal human being, and instead wanted to just loaf and chat with colleagues as her main job - all else an annoyance. Most American flights I’ve had were delayed, and I only reluctantly booked again because I have a lot of travel this month and wanted to stretch a budget. If you can, pay a bit extra for any other airline to get you to your destination and be treated with some semblance of respect along the way.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | San Jose to Nashville via DFW |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"service was very good"
Ron Kuhlmann (United States)
Not Verified |
We have flown American Airlines in Business a number of times over the past years and found it lacking in comparison with other carriers. This trip, however, broke that pattern. The 789 from Paris to Dallas was a delight, comfortable and plenty of cubbies for storage. The service was very good and the food was excellent. Based on expectations, this flight got an A+ in every category. The DFW-SJC portion was good but limited by the service standards of domestic flying. Crew was nice but I fail to understand why US carriers do not put footrests in F cabins. It is a small thing but adds greatly to the comfort of the flight. Good job AA.
Aircraft | Boeing 789 / Boeing 738 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Paris to San Jose via Dallas |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |