American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3722 reviews
3/10
3 star Skytrax Rating
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8/10

American Airlines customer review

(United States)

Travelled for work to Santa Fe from Washington Dulles via Dallas Fort Worth. All the planes were on time and clean. No entertainment offered in MD80 old planes they should retire them. Everything on sale including headphones for $5 and you can take home after use. My company paid $1100 for this economy class ticket which is probably worth $300. Staff was all very friendly and offered whatever they can so acceptable behaviour there.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

Last night I flew from O'Hare to Dublin Ireland with American Airlines. I am a seasoned transatlantic traveler and have flown all airlines from North American to either Shannon or Dublin Ireland. On boarding the 767-200 aircraft I was astonished that there was no AVOD on the place only the large overhead screens which went out 15 years ago. Everybody sitting around me was annoyed as we all had to watch the same movies for the 7.5 hour flight. It is probably going to be the same on the 8.5 return flight - never again American Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

American Airlines customer review

(United Kingdom)

AA104 JFK-LHR 20 Sept - Long queues at "Priority" Check-in at Kennedy thirty minute wait as agents struggled to help passengers from strike-bound Air France. TSA security a shambles (not the airlines fault). Admiral's Club a little crowded but a haven. Greeted by smilingly efficient desk staff. Bartender knew the drill two stiff Grey Goose and Tonics swiftly dispensed (but cheap and nasty plastic glasses?) Boarding was smooth and quick cabin crew a tad overwhelmed trying to stow overhead bins on this full to bursting flight. Main Cabin Extra (19D) seat would be well worth the small surcharge but complimentary to Ruby and above frequent flyers anyway. Great IFE OK food dished out promptly after take-off. Croissant juice and coffee before early Heathrow arrival. Bags already delivered by the time I got to the belt. From being the third world poor relation of the Oneworld Alliance American seem to be vastly improved; new aircraft and good service at an excellent price. My next transatlantic trip with them (to Chicago in November) is on a 767 with a retro 25 year old cabin fit though - watch this space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

American Airlines customer review

(United Kingdom)

AA101 LHR/JFK 10Sept. Efficient and friendly One World priority check-in. Comfortable Admiral's Club - breakfast baked goods decent coffee. Smooth boarding onto fresh-from-the-factory Boeing 777. 19D in Main Cabin Extra - more legroom 9 abreast config (10 across in the main cabin). On-time departure. Excellent communication from flight- deck. Top class entertainment (but take your own headphones) IFE can be viewed from gate to gate. Good cabin service - food and drink could be better. Complimentary beer and foul wine on offer. Half an hour ahead of schedule at New York. Plenty of agents staffing passport control. Prompt baggage delivery. Good flight at bargain basement fare - well done!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(Canada)

Travelled last week from Vancouver to Lima via Dallas on a paid business class fare. Entire experience was a huge disappointment the flight crews were indifferent seats were uncomfortable especially in the 757's from DFW to Lima. Did not get my pre ordered meal on the Lima - DFW return. As a business class passenger the Admirals Club at DFW was underwhelming. Had to pay for water. Will travel any other airline unless there is no other option. What a horrible product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

American Airlines customer review

(United States)

Flights r/t SFO-JFK in the new A321 in C SFO-JFK and F on the return. First the F flight was simply the best domestic flight I have experienced in at least a decade. The new F seat is essentially the same as CX uses for long haul business a lie flat seat which is entirely private. The IFE screen is huge and the selection of movies is vast. Service was superb and attentive. The food was the best domestic food I have had for a decade (of course nothing will bring back the old days of caviar and meat carved on a trolley from the old days). The outbound C experience was excellent. Seat very comfortable and spacious. Service was good and meal acceptable. Should add it is a pleasure to fly on a brand new aircraft.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

I flew with American Airline from CDG to NYC and was outraged by the aircraft used a 757 with a very uncomfortable Biz Class old seats and basically an outdated aircraft. The inflight service was just OK and it is far from the standards used by American when flying to Asia. On the return trip it was a 767 and the experience was as awful as the way in. There is no comparable Biz Class in any Major European airlines American should rethink their product and services approach on these routes. Pathetic!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

Fight #1636 from Miami to Washington DC on Friday September 24 delayed for an hour due to the problem in Chicago then sat for 1.5 hrs inside the plane with no AC due to a maintenance issue. Typical of this airline - being treated like cattle.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

I flew on 23rd Sept.2014 on AA291 from Dublin to New York and after over 30 years flying with American I can say the airline is in deep trouble the staff obviously did not care about the passengers and if that is what happens in business class I feel sorry for economy class which is a cattle truck anyway. No water offered no wine offered no announcement about baggage pick-up at JFK. You had to ask for everything and the body language was why are you bothering us.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

I had to take my parents to the airport today to fly from SEA to JFK. We were on Alaskan Airlines flight powered by American Airlines. They were early to the airport for check-in at Alaska but got directed to go to American Airlines because for some reason we needed to check in there. The Alaskan Airlines employees were very cheerful and eager to help. Then when we showed up to American Airlines we were not even able to check-in even though they had 43 minutes before takeoff. They were 2 minutes late for automated check in. Then they had to wait in another line which gave them another flight which added an extra stop in Dallas. This changed their travel time from 5.5 hrs originally to a 9 hr journey. We had to accept even though we tried to plead them to get them on the original flight. The terrible thing is that they got to their standby gate 15 minutes earlier than the original flight was going to take off. And by no means are my parents fast people even with the normal lines in TSA. They could have made their original flight! I will never do third party travel sites again and the stupid confusion on flights was terrible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no