American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3521 reviews
3/10
3 star Skytrax Rating
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5/10

American Airlines customer review

(United Kingdom)

MAN to JFK on British Airways ticket but American Airlines aircraft. Very old B757 aircraft that has not been refurbished. No seat back screens. Only two choices of meal (three on virgin Atlantic). Very average quality and small portion size. Dessert consisted of a couple of biscuits. Crew were pretty good. No complaints and flight was on time. Seating was cramped. Large number of seats converted to extra legroom but for a premium price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

American Airlines customer review

(United States)

Flight #1361 BNA-LAX on 3/14/2014. 1st class AM flight and was offered Corn Flakes or Oatmeal? Isn't this 1st class. In this day and age I cannot believe this is the offering. Where is the fruit yoghurt or hot breakfast sandwich? Coach was offered nothing. Nothing to purchase not even a miniature snack of nuts. This was a 5 hour flight. I expect that length of flight to at the very minimum offer a meal that is available to purchase.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

American Airlines customer review

(United States)

Flew on an award economy ticket RDU-LHR-RDU a very convenient route if you live in NC/SC or Southern VA. Both flights on time the food edible the service efficient if not enthusiastic the seats cramped and uncomfortable. AA deploys a 767-300 on this route a fine 20th century workhorse but woefully inadequate for the 21st century in passenger comfort and technology - only cabin ceiling monitors for in flight entertainment. The new AA/US combination will need to work hard in the future to match their partner BA and the others competing with them offering US to Europe non stops.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United Kingdom)

LHR-JFK on my way to Rio and I found that the crew were very unpleasant and had a couldn't care attitude. The connecting flight to Rio was cancelled due to technical issues and a hotel was organised but we had a terrible time getting to he hotel as there was no one to guide or direct us. Very unpleasant experience both ways and the food was a joke too - serving a pizza for breakfast! It was take it or leave it as they had no other options. The crew looked so fed up to be there. I am doing the same journey again but this time definitely it will be a different airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

American Airlines customer review

(United States)

Stewardesses were extremely rude on every flight. I had 2 connections from Jacksonville FL to Long Beach CA and then 3 connecting flights on the return home. My carry on was well within the measurement requirements and every time it fit nicely under the seat in front of me. The bag carried my pillow so it appeared to be full. Upon boarding every flight I was harshly informed that "it will not fit and would need to be checked." One lady even tried to take it from me. I had to unnecessarily prove on every flight that it did indeed fit under the seat in front of me. After seeing for her own eyes one stewardess rolled her eyes and walked away. The beverage service was less than mediocre. Not one staff member appeared to be happy to be there.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

I took AA4244 from DCA to ORD on 3/17/2014. Flight arrived on time but there was no space for the flight to park due to the only one bridge being broken. After waiting 45 mins flight finally got a free bridge. Several people missed the connection. AA could arrange the flight to wait for few mins as they already knew the flight was waiting outside for the bridge but they prefer to give us hotel and meal voucher. This has happened several times on my trip. If I could I would not take such an airline again. Very disappointed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

American Airlines customer review

(United Kingdom)

I would just like to echo the views of A Forrest (Mar 17th). My wife and I have returned from a long weekend in the big apple so endured MAN-JFK return flights over the last few days. The most antiquated substandard long haul flight that I have taken for a long time! I'm not saying that I will never fly AA again but if there is a choice then AA will not be my first!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

3 flights with 3 problems in less than a month. First bad weather cancels flight which can hardly be blamed on the airline. Not being able to even reach an agent to rebook for 48 hours and being forced to use an alternate airline to make meeting. Most definitely can. Second sat on tarmac for an hour waiting quite literally for a piece of paper certifying weight and then being forced to return to gate and refuel when minimum safe fuel line is broken was not fun. Having to literally run to connecting flight is even less fun. Especially when a comfortable wait was programmed into original flight. Third went to check in for overseas flight booked by government and after standing in line (no military bypass in system for check in) was unapologetically and without assistance punted to partner airline to stand in line for another hour. Because people who ticket with AA are just supposed to know this - particularly when standard check in procedures block military travel and leaves you stranded. Do the airlines really think making people wait needlessly and unapologetically is a good thing?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

American Airlines customer review

(United Kingdom)

Manchester-JFK. Cannot believe there were no monitors in the back of the headrests instead monitors on the ceilings so far away you could barely see. The so called inflight entertainment (1 film for a 8.5 hour flight) broke after 10 minutes of starting and was off for an hour then anyway. When the "food" turned up I was given some cold pasta as there was no chicken left so it was this slop or nothing it was inedible so left it. On the way home there was a 2 hour delay and a gate change from 1 to 35. This time I got chicken but service was done in the dark and again only one film for a transatlantic flight so no distractions there or back which meant plenty of clock watching. This was my first time with American airlines and I can honestly say its the most prehistoric long haul flight I've ever had the misfortune to get on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

I flew from IAH to ORD my next flight was at 9.30 but I couldn't get off the plane because we had no space for the aircraft I told the flight attendant to let them know that I was running late. She didn't care so ended up missing my flight. Poor service poor attitude poor everything!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no