American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3521 reviews
3/10
3 star Skytrax Rating
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7/10

American Airlines customer review

(United States)

I arrived 4 hours early for my late afternoon flight to Orlando after my cruise. I was confirmed in Main Cabin Extra. Miami has always been a "challenging" airport but not having been there in over a decade it was a whole new challenge. My bag was 5 lbs overweight so I had to go buy a small personal carry item and remove 5 lbs from my bag. Needless to say a huge hassle. Since I checked in so early American did not offer to put me on one of the several flight before mine but they certainly did send my bag early as it was already in this huge mire when I arrived in Orlando. The security situation in Miami is a nightmare. Once finally through the drama the new terminal AA built was nice with allot more choices of things to do but it seemed gate after gate I passed no one cleaned up the trash left by the customers. Flight boarded on time I asked for some tissue got it promptly then only saw the Flight attendants during seat belt check before and take off and landing. They all seemed to pile into F class and offer multiple drink rounds. Main Cabin Extra is what AA Coach used to be minus the service. We arrived on time and my bag had been waiting hours for me. No complaints.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

American Airlines customer review

(United States)

6 flights with AA in the past month or two. JFK-MIA: Arrived at check-in counter on time. Staff were friendly enough and seemed to be at ease but maintained proper professionalism. Flight waited 20 minutes at the gate before taxiing because of some missing passengers. Nice well maintained 757 seats were comfortable although not the best and flight attendants were nice. Rather bad entertainment. 2 hour flight landed in Miami with no issues. MIA-MGA (Nicaragua): Had roughly a 2 hour layover until connecting flight was scheduled. Everything went smoothly no complaints there. Flight into Managua was a little worse - 757 was a bit dilapidated and we had about an hour delay before taking off. Staff at the gate upon landing pointed us towards our destination and were very welcoming. MGA-MIA-JFK: Return flight went well nothing really remarkable. Everything was on time staff were nice and helpful seats were alright. JFK-LHR: On one of the older 777-200ER aircraft. Staff very friendly and professional. One of the flight attendants even went as far as to sit down and conduct conversation with a few of the passengers during the flight and gave off a very good vibe. Throughout the 6 hour flight the flight the attendants came around frequently and often were available to provide passengers with snacks and drinks whenever prompted. Seats were surprisingly comfortable and the flight wasn't even half full so almost everyone in Economy had the chance to fully recline across the 5 seat middle aisle (One of the advantages of the 200ER over the 300ER). Meals were actually pretty decent and I had few complaints. Fairly good entertainment with a selection of about 30 films and 10 TV shows. Flight landed smoothly and we were quickly on our way through customs and security. LHR-JFK: The flight was a little more crowded but there was still room to switch seats and there were a few open middle aisles to lie down on. Lunch was a small pizza which wasn't too bad. Flight landed smoothly and there were staff at the door to greet us. Would fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

I was traveling home from Palm Springs CA. through Dallas. Flight was delayed 3 times through e-mail notification before any gate agent was seen. When I asked the young lady about our flight she didn't know anything. After a couple of calls she made an announcement. All I wanted was some info so I knew what to do next. After boarding and taxiing to the runway we were told we did not have enough fuel to make it around the approaching storm. Then the flight was canceled and re-instated in about 15 minutes. After we did land 6 hours late in Shreveport I called customer relations and they were not helpful at all. I was offered $200 toward my next travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

American Airlines customer review

(United Kingdom)

23 March. JAX to DFW to connect with a BA flight back to LHR (comment later). Aircraft MD83. I took this flight with very low expectations following past experience and general comments. Fortunately I was pleasantly surprised by the whole experience. Check-in at JAX was swift friendly and cruised past security in no time; was offered Fast Track and then again JAX is not the busiest of airports in the US. Unfortunately there are no lounges for premium passengers unless you are flying DL or their Skyteam partners. Boarding was relatively ordered. Was greeted with a smile (first impression counts) and shown to my seat by the friendly stewardess. Unlike many European carriers on their shorthaul aircraft's the premium cabins in this case do have distinct seating in their different classes. For the type of aircraft and duration of flight I would say it was quite appropriate - no use expecting a flatbed or deluxe booth for a two hour + flight. Once boarding was complete announcements were made hot towels offered followed by a choice of bubbly juice or water. Lift off was on time and flight pretty smooth most of the time. A few bumps here and there but that's part of flying. Service was above my expectations the stewardess was extremely friendly helpful and fully justified the premium escence of the cabin. Main and only disappointment was the food. Not bad but certainly not a First Class offering. On shorter Asian and European journeys the offering is far superior in a comparable cabin. On the other hand being a nut-allergy sufferer the pre-lunch aperitif of warm nuts was a no-go for me however this charming lady went out of her way to get me an appropriate (and definitely yummier) substitute - corn chips with a houmous dip. Landing was a bit later than scheduled but beforehand I was explained the best way of getting to my connecting flight. Surprisingly and with a mere 40 minutes to spare my bag even made it to my connection. Well done American!
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(Canada)

Only drinks were offered on flight. Not even a bag of peanuts. The man beside us tried to buy food but said they were basically out and we were only a few rows behind business class. Flying from Toronto and connecting in Miami. Lost our luggage on our connection to Costa Rica. Had to wait 2 hours in Costa Rica airport for lost luggage and said would have it later that night delivered to hotel. Wasn't there the next day and had no idea where it was. No one would pick up the phone at the airport. Finally got it the following morning when we were at another hotel 4 hours away. First and last time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

Everything was fine except they did not offer any food in Economy class (you have to pay for some poor snacks). Our flight was at lunchtime. The ticket fare was $500 you'd think they would manage to fit a sandwich or slice of pizza in the budget. The Business Class passengers were served snacks hot meals and free alcoholic drinks. Outrageous.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

American Airlines customer review

(Germany)

Flight from RTB to FRA via MIA. Flight departed in Roatan 1hr delayed. After the immigration we missed our connection flight. So we had to rebook for the next day. Finding the airport shuttle to the hotel was very hard without any guidance. Rebooked flight to FRA via DFW was delayed for another hour so we thought it could get close again. So we asked for the gate for our connection flight. After reaching the gate we were told that this is the wrong gate and the flight is delayed or another three hours. All ground staff were rude and not willing to get us asap to FRA. The Entertainment system is not state of the art and sometimes not working. The crew were unfriendly. Food is a joke. Never again with AA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

American Airlines customer review

(United States)

ORD-MIA on March 27. 737-800. Flight was packed and had Emergency Row window - my favorite seat 14F. Upon boarding F/A at door was all smiles - even joked with me while waiting for First Class passengers to get settled while I was at the door. Really fun group of FAs and all smiling. Flight was just about 3 hours and went by fast. Had cheese and crackers snack so not much but we all know the inflight catering in Economy is basically nothing so no complaints. Just bring your own food if you want something substantial. Nothing was shown on the TV's so not sure why - that's the only thing to really say was a let-down. Landed early and bag out quickly. Good job AA!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

American Airlines customer review

(United States)

MIA-POS 28 March in Business Class. 757 had new seats and was 50% full so plenty of room. Departure was 1 hour late due to First Officer being 1 hour late to the flight (wasn't explained why but they kept us in the boarding area so we didn't have to sit on the hot plane). Flight attendants in Biz Class were great - super friendly and smiles. Purser came and greeted each passenger - and his partner FA was all smiles and anticipated your needs which was amazing. Food was really good - AA has changed its menu and very tasty and healthy. Flight was only 3 hours so went by quickly. Another "Thanks for flying with AA" from the Purser prior to landing. Keep up the good work American - really was excellent service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

American Airlines customer review

(Canada)

My husband and I travelled from San Juan to Miami and to Seattle. Nothing was offered in the form of snacks so forget about food. Such a long ride and the seats were very uncomfortable. We had to pay $25.00 for the checked bag. I don't understand how the airlines are getting so cheap. I looked online before I left and it said there would not be any charge for the checked bag. From Seattle to Atlanta and then to San Juan I travelled on the Delta Airlines and we were given snacks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no