American Airlines

✅ Trip Verified | Frankfurt to New York. This was a great flight. I went from/to Frankfurt and New York. Their generosity with the food they present was great for such a long flight. We had a drink, then a snack, then lunch, then another snack and drinks one last time. The seats were very comfortable and the entertainment kept me awake throughout the entire flight. LOL that is usually hard because I dislike watching anything! But, they had new movies and I enjoyed it all in all! Not to forget, the landings were perfect!

✅ Trip Verified | Honolulu to Dallas. The flight listed I didn't even make because this airline chose to overbook and make early online check in impossible for my class, the site quite literally read "we currently don't have enough seats to assign one to you now, please check in upon arrival at airport for seat assignment". I was using transportation provided by the airport so had no control over my arrival time, I did arrival an hour early and got denied a place so my flight got bumped. Didn't read anywhere that seats were first come first serve, would've booked Delta had I known. I've currently been stuck in the airport 8 hours and will be arriving 6 after my expected arrival time, absolutely outrageous. The American Airlines employee response to my "inconvenience" was "well, this change won't be charged, and at least you'll make it home"....Are you kidding?! I didn't book the flight I got stuck on purely for the inconvenience to me, and round trip means you get to go home. She had the audacity to claim it could be worse and they could make me pay for their lack organization and counting skills, it's not that difficult American Airlines, simply count the seats on your airplane and stop selling tickets when you hit that number, account for the pilot and any staff needed on board, believe it or not it's that simple. They did provide a $12 food voucher at the airport that was only brought to my attention by another passenger who got bumped, not even an airline employee, nice gesture but doesn't make up for the 14 hours of my life I won't get back. Yes American Airlines that's math you've obviously not seen it before. Ridiculous.

Not Verified | Portland to Los Angeles. Traveling for a family emergency, so I booked last minute and my best option was to travel via American Airlines. My flight out of Portland was delayed, as is my connecting flight (1.5 hrs so far). The aircraft I traveled in was extremely dirty, making my experience much more unpleasant. Customer service does not seem to care. Will never travel American Airlines ever again. The level of customer service is not up to par with other airlines like Delta and Alaska.

✅ Trip Verified | Cancun to St. Louis via Chicago. There was air traffic/ground traffic causing me to miss my connecting flight which I had a 2.5 hour window to make. I was told that the airline does not supply hotel vouchers or even meal vouchers because the plane landed on time there was just traffic on the ground so we couldn’t get off the plane. Nothing was done besides handing me a slip of paper to sleep in the airport or pay for an hotel when clearly it was out of my control. The customer service reps were entirely to rude. No to mention my flight was delayed according to my text alert but they closed the doors 15 mins early so I still could not board. I have no idea where my luggage is. The customer service reps were rude, and could care less about helping me find a comfortable place, I sucked up the fact that I was staying in the airport overnight after travels literally all day and asked for directions to the military USO. A place I knew I could sleep comfortably, the custome assistance rep responded “I don’t know it’s somewhere in here” and proceeded to talk to her co worker. I was told multiple times that’s it was not the airlines fault that I missed the connecting flight and policy is not the accommodate me. Which is ridiculous! I did not fly the plane I did not cause the traffic jam, how is the airline not at fault? I was not pointing the finger, but at 2300hrs after traveling for over 13 hours I just wanted to lay down or even someone to speak to who respected me as a person instead of a burden on their job. The next morning after sleeping in the USO I eventually located I headed to my gate which was printed on the ticket. Only 30 mins before boarding I realized the screen had not changed to my final destination. After checking the main listing of of flights and gates screen, I found my gate had changed without notification whatsoever, and it was on the complete opposite side of the airport. The whole airline experience was horrible! I will never fly this airline again, not even if it were $1 per flight. The customer service needs a serious retrain on quality customer care! 0 out of 10

Not Verified | Unfortunately there are times when I have no choice but to fly American. Flight booked from Austin to Salt Lake City with layover in Phoenix. Per usual the flight is delayed. I get into Phoenix with just enough time to run across this ridiculously designed shit hole airport. I make a quick stop at customer service asking them to let them know I'm coming as fast as I can. She said she would and as I run off I hear her coworker mumble under her stinky breath that "they've already given your seat to someone else". I get there and the door is shut 2 minutes before it's supposed to be. In fact they bumped me from boarding in group 4 to group 8 on a flight that leaves 5 hours later. I've said it before and I'll say it again. Only fools fly American. I will no longer be a fool. I'll quit my job before I fly American again.

Not Verified | Amsterdam to Philadelphia. American Airlines is horrible. We heard that on our nine hour flight there would only be be overhead screens, I downloaded the AA app that would have free movies for on the flight. The inside of the aircraft looked new in the business cabin but was 1990 style in the economy cabin, when the flight took off I heard that the app would not work. The attendant said that I could read a book. Shortly after all the lights turned off (not a night flight) and I couldn’t read. Horrible airline!

✅ Trip Verified | A special flight, where I found the flight crew acted as though they enjoyed their job. I was afraid that the way I used to fly had disappeared where the passengers were respected, greeted with a smile. The flight attendants were dressed sharply, proud to wear American's uniform. It was a sight from the past. I traveled 1/16/19 On American flight# 1351, 11:42 am from Tampa to DFW.

✅ Trip Verified | I was scheduled to leave at 1230pm, arrive in Dallas, Tx. at 400ish and leave there and arrive in Lubbock at 545. Well, both flights leaving Dallas were canceled due to weather. Misi was working the gate and informed me of this information. She rescheduled me for a direct fight that leaves at 730pm. She explained the benefits and draw back of not only this option but with several other options she presented me. She did this with a very genuine, sincere smile on her face. She is very pleasant and treated me with empathy and sincere interest in me. Thanks for the great service.

✅ Trip Verified | Puerto Vallarta to Phoenix. American Airlines is utterly incompetent! A month before our departure to Puerto Vallarta, we are informed that our original flight has been cancelled, and we need to take the return flight a day earlier. Our hotel has already been paid and is non-refundable. So, the vacation is a now a day shorter, and we are out a few hundred dollars. Upon arrival in the PV airport to return home, the flight has been delayed two hours, and we will miss the connecting flight, requiring an overnight stay in PHX. Originally we were told it was due to weather, but the incoming flight is sitting in Phoenix with clear skies. After asking them to double check the reason, we are told it is for scheduled maintenance. What? Scheduled maintenance when you have a flight booked? Well, after spending two hours on the phone, we have been re-assigned to fly on a different airline. No offer for reimbursement for the flight difference, and an extra $100 charge to check bags on a different airline. They might as well tell you to get lost.

✅ Trip Verified | Oakland to Montego Bay via Phoenix / Charlotte. I recently traveled on American Airlines on several flights over a period of a few days. After booking, I read lots of bad reviews about AA. My experience with AA was great! All six flights were on time. The staff at the gate and on the plane were friendly and helpful. The pilot kept us informed when we were about to experience turbulence. Overall a great experience!