American Airlines

✅ Trip Verified | I was less than thrilled to have spent $300 for an unaccompanied minor ticket for my 14 year old, 6’1, 200 lb son who has a cell phone to call me if he encounters a problem. Instead he was treated like a baby being made to wear a lanyard around his neck and a hospital type plastic wristband. I had to call an agent to purchase the ticket, but at no point during that conversation was it explained to me that he was I had to wait until the flight took off, so I left as soon as he boarded the plane. I was then chased down by the rudest employee who proceeded to yell at me. When I asked what his name was, he would only tell me Frank and said he was the manager, but refused to give me his last name. I am so glad I was forced to pay double the cost of a normal flight, only to not be informed about staying an extra hour and then be treated like a criminal for trying to get back to the rest of my family. American Airlines, I think I am capable of making the decision as to whether or not I think my child needs your services, which were really, my services.

✅ Trip Verified | Dallas Ft Worth to Salt Lake City. In 4 flights with them this week, we waited for the pilots on all of them, each flight we had major waiting. We missed our connection because we sat on the plane for 1+ hour after we left. Will never fly again on them. I have never been treated so poorly by a company.

✅ Trip Verified | Los Angeles to Miami. The ticket agents at gate 50A for flight AA1268 we’re extremely rude and unfair in regards to our carry on luggage. She ask to put our luggage in the luggage size verification to see if it fits and it fit perfectly! Nothing was hanging out but she said because it looks too tight in the cage it’s not the legal size and forced us to check our carry on in. We watched all these other carry on bags bigger than ours go bye without them being stopped, I feel like we were being discriminated because we were the only ones being singled out for our carry on size. We’ve flown with this carry on 1000x and never had issues. This is the last time I will ever fly American Airlines. And the more I recall it, almost all my AA flight experiences have been horrific.

Not Verified | Every time I fly with American Airlines I have a problem. Especially if I fly through Chicago O’Hare Airport. This time what happened was that the previous flight in my gate (to Atlanta) could not fly their plane. So, American Airlines decided that after nearly 24 hours of traveling from Spain, the flight going to Atlanta would take the plane going to Denver (at around 8-8:30 pm) and I would have to fly at 11:30 pm CDT and get to Denver at 2:30 pm MDT. Let’s just say it was not worth and I am neither going with American Airlines nor through Chicago O’Hare.

✅ Trip Verified | Richmond to Denver. We got the run around for hours. Never made it to our destination. It took 14 hours to get them to finally get them to get us a return flight home. We got told several things and hand to hassle to get the right answer and help. Never again would I put my family on American.

✅ Trip Verified | Miami to Philadelphia. Took a chance on this airline even after all the issues families and friends have had. Had no trouble from PHL-MIA. Trying to fly home flight was delayed 3 times and we are still waiting for a plane. Never flying this airline again.

Not Verified | San Francisco to Phoenix. First of all, the service here was absolutely horrible. The woman checking my luggage was probably the most disrespectful person we encountered and I wish I had gotten her name to report her. Absolutely rude, completely out of line, and knows nothing about good customer service. When we got in line no one informed us of the first line we had to go through first, so after waiting in such a huge line, we were then rudely that we had to go back into the other line. They acted like it was our fault! Not only that but there were about 3 people working so you can imagine for yourself how long the line was for help on a weekend flight in San Francisco. Second, our flight was delayed before we had even gotten to the airport! We found out about it the morning of and we ourselves had to go and find a new flight! They completely expected us to miss our own flight that they were in charge of booking. Not only that it was a 3 hour delay which made us late to picking up our dog at the vet, so we had to pay for an extra night all thanks to the worst airline our family has ever flown with. 110% do not recommend!

Not Verified | First of all, I should state I was flying stand by. The whole way over to the airport there were 13 seats open in first class. We got to the airport and (not to mention) we were the first stand by people to check in. I guess it’s understandable we didn’t get first. Anyways, we start boarding the plane. May I add I’ve only flown Delta international never American. So, we board the plane and sit down in main cabin. I notice something weird. Huh there’s no movies screens. I shrugged it off and got my charger out. I was going to charge my phone but there weren’t any! I was kinda getting annoyed by this point cause there was already no inflight entertainment for the main cabin except using the app. But how are you supposed to do that if you don’t have chargers?! I took out the pillows and blankets. The blankets are expected to be the scratchy fabric. But the pillows shouldn’t even be called pillows! They are so flat and tiny, they provide no support. American only knows how to treat first class. We need to get what we paid for! Make our money worth it! I will never fly American internationally again.

Not Verified | New York JFK to Dallas Ft Worth. This was the worst flight I ever took. They say to arrive at the airport 2 hours early which we did. I received an email at 3:59 that it was on time. Then I got an email at 4:59 that the flight was being delayed 5 hours. I was already checked in so that email didn’t help me. We sat in the airport for 7 hours with no explanation as to why this was happening. I will never fly American again.

✅ Trip Verified | Orlando to Charlotte. I’m in flight AA677 supposed to leave at 5:12pm, now it is 9:20 we’re inside the plane since 7pm, and we still here at the gate. Worst airline ever, this is my second bad - I mean really bad experience with this airline