American Airlines

✅ Trip Verified | Charlotte to Seattle. I start thinking that this company tries to infuriate to its customers constantly. The last 3 flights with them I have the same idea. The customer service is a joke at the call center and at the airport. Besides, they create a lot of plastic trash for food and beverages on every flight. They should think about having better relations with sustainable trips. Last, seats were uncomfortable and with stains, and cabin service did not consider my complaint.

✅ Trip Verified | Charlotte to San Francisco. American Airlines caused me to stay at the airport overnight to wait for the next flight. My first flight to LAX (Los Angeles International Airport) was delayed multiple times, totaling 1 hour of wait. Then, the plane take off was delayed by 30 minutes. All of this made my connection to SFO tighter. When we landed, I had a 30 minute window to catch the connection, but then there was another 1 hour long wait inside the plane which was supposedly going to be "5 minutes" according to the pilot. Even more, after I flew and got off the second, rescheduled flight, I found out my bag was put in another plane arriving in SFO at a later time, which meant 2 hours of bag delay. All these troubles totally messed up my arrival schedule and plans, and I lost my trust on American Airlines (AA) as this is the second time it is happening. The previous one was an international flight on August 31, 2019. For the travelers out there, I recommend looking for other airline options.

Not Verified | 3-hour delay because they can't find anyone to fly the planes. What a joke of an airline. How hard is it to find pilots for your fleet? Public transport on the ground has fewer issues.

Not Verified | I want to thank AA for making it almost impossible to use their miles. We can't even get flights from PNS to Providence without having to spend hours and hours of waiting when there are actually direct connecting flights. They purposely complicate your travel. We have the answer. We are done with AA and will only use them as a last resort. What a shame.

✅ Trip Verified | San Jose to Eugene via Los Angeles. One of the worst travel experiences in 45 years: Atrocious customer service from start to finish. Inept, rude, and unresponsive management that avoids responsibility for poor service, which is mirrored by unsupported front line personnel, translating to a company that simply doesn’t care. Delays of more than 4 hours for a 2 hour flight with no weather/disaster excuse... is inexcusable. Management knew, yet kept everyone (50 people ages 4 months-84 years) waiting with consecutive delays totaling 4 hours before cancelling flight....at 1 AM in the morning, leaving us stranded in the middle of the night with very limited rebook options within the next 12 hours. I could have driven faster and for less expense (even in a rental). Transportation is a service, and we have many choices. I will never fly American Airlines again.

✅ Trip Verified | Denver to Belize. Not very impressed with American Airlines from the boarding process to the very uncomfortable seats. The seat in front of my wife broke on the flight to Belize causing the person in front of her seat to be in her lap the whole flight. The crew did nothing to try and fix it. The TV’s were broken on our row of seats on the way home. Won’t fly American Airlines again! Very disappointed with service and quality of planes!

✅ Trip Verified | Greensboro to Las Vegas via Charlotte. I will never fly American again! I fly 4-8 times a week for work. Every time I fly them something happens .. delays, cancellations, rude employees. This latest event happened when a flight from Charlotte was delayed due to air traffic at the Charlotte airport we were headed to. We left 30 mins late and then circled the Charlotte airport for another extra 15 mins. More than half the plane missed their connections. When I finally got off my commuter plane I ran (a mile it seemed) to catch my connection. I had 15 mins before it was due to take off. I arrived at the gate to find they had closed the flight (plane still there) and I wouldn't be allowed to board. I asked them why they didn't hold the plane knowing I was a delayed flight. I was told that no one contacted them to tell them to hold it. WTF! I'm so tired of American having. No regard for travelers plans. This doesn't happen with other airlines! I can choose who to fly and I will never fly American again. I will drive before I ever take a commuter plane with them and I now know that American doesn't care about me as a traveler.

Not Verified | Tokyo to Dallas. I was dreading this flight, I had booked on American by mistake, and expected an awful experience. However, I was amazed by how good the flight was. As I stepped aboard, instead of the usual demand for my boarding card, the FA said "you look like you know where you are going, I won't stop you". The flight was full, and the economy cabin is tight, but it was just comfortable enough. The meals were tasty, freshly served and certainly adequate. A huge shout out to the male flight attendant in my section (row 21). He had fantastic customer facing skills. A real credit to the airline.

✅ Trip Verified | Providence to Tucson via Chicago. American Airlines is the most unorganized and unprofessional carrier. Poor planning and customer service, impossible to change flights, flights are delayed. They're an absolute joke, I'll never fly with them again. Spend the extra $20 and go with a different airline, it'll save you so many headaches

Not Verified | Philadelphia to Boston. Horrible customer service, they kept bouncing me around to different gates and it was obvious they did not care and really did not want to help the customers. I will never fly AA if I can help it!