American Airlines

✅ Trip Verified | The worst airline I have ever flown with by far! They cancel flights and have no regard for their customers. I'm active duty army and fly very regularly and never have been so disappointed and infuriated. Zero out of ten would rather walk.

Not Verified | Hands down the worst customer service I've ever encountered. I had bought very expensive plane tickets last year and because of COVID I had to postpone my trip. AA had absolutely no way of working with me on getting my money back. It's obvious they just wanted to make money off of anyone who had planned trips in 2020. AA split my trip into two travel vouchers, which ironically you can't use on the same trip. And the vouchers I received were only good until July 2021. Cut to now I'm on the phone with customer service trying to find said vouchers in their system (they can't look you up by phone number or any other details besides a flight number. You're out of luck if you don't have that info.) and the customer service rep was so rude, so impatient that he said he needed to make a call about the vouchers and would call me back. Then I got hung up on. I'm out $500+. Unbelievable.

Not Verified | Waited over an hour in line to change my flight. They had about 100 people in line and only 1 agent. The online self service system didn’t let me make the change online because it was within 3 hours of flight. So after waiting the 1 plus hour to get to the agent, he was rude and unpleasant. He finally made the change though. I guess AA might be ok if you don’t want to do anything but pay and fly, but as soon as you need to make a change, forget it. I’ll stick with one of the other carriers after this experience.

Not Verified | American Airlines is the absolute worst airline I've ever been on. The priority flying that was supposed to have my mother's wheelchair ready upon leaving the plane sucked royally. Staff were absolutely rude including the supervisor, I will not be flying American airlines ever again.

Not Verified | I’m never flying American again. Due to the incompetence of staff I was late for my outgoing flight because they did not know how to check a dog. They took their time trying to figure it out and even though I was early I still missed my flight. I am currently returning and receiving the worst possible service of my life. I have never been so dissatisfied with any airline and I will never even look at another American ticket.

Not Verified | I was on my honeymoon and we had an upgrade for first class for both my wife and I. Her ticket didn't upgrade so they gave us two other seats not in first class and we went back to our original seats. American charged my card for my upgrade but told me that it would be refunded since I did not sit in First Class and went back to sit with my new wife since it was theirc computer that messed up and did not give us both First Class tickets. They will not refund my upgrade purchase of $720.00. I keep calling customer service but they won't help, they say I have to put the the request in online. When I do that, it says pending and has said pending for 6+ months. I have a high status with American and pay for Lounge access. I would have never thought they would steal $720.00 like this.

✅ Trip Verified | As a disabled vet it’s a nightmare flying American. They have no disabled boarding, and you instead have to fight your way through a sea of rude people to get to your seat. In my case this meant a passenger in first class who wouldn’t move their leg from the aisle kicking my cane out of my hand, tripping me, and laughing as I fell on my face in the aisle. Not a single person including flight attendants bothered to help me get up, which is very difficult for me. Once I got to my seat a flight attendant took my cane and stowed it in the overhead about 10 rows behind me. During the flight I had to use the restroom and the flight attendant refused to get my cane for me so I could get to the restroom because it was too much of a hassle to get it from so many rows back, then told me I would have to wait until we arrived at our destination. This is not only rude and disrespectful, it’s discrimination. Flying is bad enough without flight attendants discriminating against and refusing to assist with accessibility for disabled passengers. American is an absolute joke of a company with the most worthless disgusting human beings working for them. If you’re disabled don’t bother trying to fly on American.

Not Verified | We had a $2500 vacation planned since April 2021. Scheduled to leave for Cozumel June 4th. Booked this vacation thru American Airlines. Flight was to leave June 4th at 9.16am. At 4.30am received a text message that the flight was cancelled. We have called and emailed several times to get a refund on our tickets. Not even so much as a return email or phone call. This was to be our first vacation together, not to mention the fact that we were in a wedding that we did not make it too. Leaving the wedding party out 2 people. I will never fly American again and I will not stop until I get a full refund amongst other things. You ruined my vacation that I had to save a long time for. Customer service needs a lot of work.

Not Verified | Worst airline. All connections missed because of their incompetence. I will never fly AA again. I would rather not travel than be on this airline. Ruined going and coming back on my vacation. Truly unreal how bad they are. Pay more if you must.

Not Verified | I had planned a trip to Mexico for me and 2 friends. Covid hit and they cancelled our flight and closed the border. I called the airline and they said they would refund my money or keep the tix on file. I chose the latter. Fast forward a year and a half and the place still has quarantine restrictions. I called the airline for a refund and the snotty attendant said they do not give refunds but I have a credit that will expire in March. He acted like he was doing me a favor because he said in normal times the credit is only good for a year. I asked to speak to someone about a refund and he said there is no one you have to email. I paid for 3 tix on my credit card and this guy told me I would only get a credit for one because the tix were in individual names. Even though he could see that all three were paid for on my card. I asked him how I would get this resolved and he said we would all have to file a claim individually. I tried to be patient and explain that wouldn't be possible but he cut me off to say that was the only way. He didn't let me finish to say that my one friend is deceased. When I told him he said it didn't matter I would still have to follow the refund procedure online. I went to the online refund site and there is no way to put in a refund for multiple tickets and they ask you for comments but it gets cut off after so many words. In summary I think they know exactly what they are doing, they are making it so hard that you give up and they just keep your money. I waited on hold for over 2 hours and then hung up. I called back and got in the call back system at 9 am and got a call back in the late afternoon.