American Airlines

Not Verified | Less than 6 hours to my flight and I received a text stating that my flight had been canceled. Sent another text stating I had been rebooked for 2 days later. Unprofessional and very inconsiderate, last minute and still unsure how they are going to compensate charges that have already occurred. I already didn’t like AA but by a family member requesting not going through another airline that is still showing current I swear I will do anything and everything to make sure AA keeps their bad name.

Not Verified | Worst airline ever. First they delayed the airplane 2 hours then scheduled it for 06:30am next day because they were lacking on staff. No accommodations no reimbursement they couldn't even get me into the same airport destination. NEVER use them

✅ Trip Verified | A 3+ hour Delay caused me to miss not one but two connecting flights. They first announced a one hour delay which would’ve caused me to miss my first connecting flight. I immediately called American to change to a later connecting flight. I figured 2 hours later should be plenty. For the next hour they increased the delay by 20-40 minute increments until it was a 3 1/2 hour delay, causing me to now be missing my second connecting flight, the last one of the day. I am now on hold with American which the automated message says has a 4 hour hold time. At this point I’m going to have to try to reschedule my flight, which was booked a month ago, to tomorrow, provided that’s even a possibility. I will never fly American again.

✅ Trip Verified | I will never fly American Airlines again. Somehow this airline managed to delay 1 of my 2 check bags both ways. I can understand an accidental bag delay once, but twice?!?! So on my arrival to the Dominican Republic one of my checked bags was sent to another city and I had to wait 4 days to receive it. Then upon arriving home, it happened again! On my return trip home, I needed wheelchair service due to having had recent surgery and the inability to walk long distances. Upon arrival to Miami, I had approx 1.5 hours before my connecting flight left. I explained this to the attendant who was pushing me in a wheelchair. The attendant assured me that I would make my flight. They rolled me away from the gate and to a waiting electric cart where I waited 15 min, then drove me to a holding area where there were approximately 45 ppl waiting to taken by wheelchair to customs. I asked the new staff member at the counter could I please receive help as my flight would be leaving in less than an hour and I needed assistance to get to customs, baggage claim, recheck my bags, and get to my gate. He looked at my ticket and told me that I wouldn’t make my flight. I told him that my plane had not yet started boarding and if I could get hello I’m certain that I could make it. At this time, I asked to speak to a manager. The manager arrived about 5 min later. She speaks to the staff in Spanish and then comes over and starts explaining to me why I was going to miss my flight. She was very argumentative and was clearly not concerned about me missing my flight. In fact, she seemed to take delight in explaining to me all the reasons why I wouldn’t make it. All the while 4 staff members with 3 wheelchairs and an electric cart are standing around listening to her. I politely cut her off and tell her while you are standing here wasting time telling me all the reasons why I’m going to miss my flight, you could be helping me try to get there. I asked her if one of these staff members could take me where I need to be, now. She speaks to them at length in Spanish and one of them tells me to get into a wheelchair where they continue speaking In Spanish (mind you, all of these employees speak English but are speaking Spanish to one another over my head). Finally an employee takes me via wheelchair through customs and to baggage claim where he speaks in Spanish to the attendant there and tells me to get out of the wheelchair. The attendant there stops him and says you can’t leave her here because I don’t have any help. The man who pushed me says in English that she told him to push me there and leave me. I ask the attendant at baggage claim to please help me. I’m trying to make my flight that leaves in 30 minutes. I can’t miss it because there’s not another flight out. He looks at the guy pushing me and says “just help her man”. He then leaves his post and a assists the guy pushing me in getting my luggage and directs him to the check point. Thank God for the employee in baggage claim. If it weren’t for him, I def wouldn’t have made it. I was able to get through security fairly quickly by being in the wheelchair. I had a final obstacle to get through but eventually made it with few minutes to spare. It upset me greatly how unconcerned and unhelpful the majority of the staff was. I will never give this airline my money again!

Not Verified | We were delayed over an hour because of lack of crew members so we the passengers had to wait until there were enough crew members so we can began boarding. So we were at the mercy of them. Why did the airline scheduled a fly if they don’t have enough people on their staff? I lost not only time but meetings I had to attend upon my arrival to my destination. I will never fly on this airplane ever again. If I you plan to use this airline; by a ticket for an early fly because you will depart within 2 or 3 hours delay. If you have a connection fly, good luck! American will not reimburse you for acquiring another ticket at extra charge.

Not Verified | American Airlines is the worst company I personally have ever dealt with. Flight on Sunday cancelled, given two options Saturday morning or Monday morning. Chose Saturday morning, get yo airport at 4:00 am with my wife and two small children only to be told we aren’t booked in the Saturday flight, even though we had confirmed. This entire time we are having to change hotel reservations and travel accommodations. Finally flew to destination on Monday, return home yesterday June 25th only to find out our luggage didn’t make the trip.

✅ Trip Verified | Arrived to the airport and it was absolutely chaos. Under staffed, broken kiosks, and lines so long I was unable to check in before the bag check closed. Employees looked overwhelmed. Completely unprofessional and disorganized. I've never seen anything like it at an airport before. Avoid at all costs.

✅ Trip Verified | So much for use 3 processes to clean aircraft. This plane sat at the gate 2 hours before we boarded. Absolutely do not have any faith in their advertised cleaning methods.

Not Verified | I got the worst customer service from this company today 6/25/2021. When I called today they had me on a waiting call back list for over one hour and a half, agent was unprofessional, rude and over talked me while I was trying to explain that changes were made for ticked bought over a month ago! I will not travel with them ever again. Totally rude and unprofessional.

✅ Trip Verified | Flight was canceled. Called to get a refund and talked to three different people. One put me on hold for half an hour and the others have me different answers as to how I would get my refund or when. Worst customer service, will never fly with them again.