American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2489 reviews
3/10
3 star Skytrax Rating
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9/10

"food is great, better than international flights"

(United States)

American Airlines has definitely upped their game. I was upgraded due to my EP status on AA. Out of all the US airlines only AA regularly upgrades me. I spend a lot of money with them in my business, not sure if that is connected though. This is their A320 shuttle between LAX-JFK, replacing larger Boeing 767, which I used to fly. It cannot be compared. Seats are great, comfortable. The only illogical thing is USB / Headphone plugs and cell phones which is behind your seat, to make space in front. But it is a little annoyance. Food is great, better than on international AA flights I take from LAX-LHR. They had great starters, good wines and fresher food options. AVOD great, good sized personal TV. AA is going the right direction, I just hope they don't become complacent again. The competition is tough and I recently tried Mint by JetBlue, which I dare to say was even better.
AircraftA320
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteLAX to JFK
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"the promise of wifi doesn't work"

(United States)

I'm extremely disappointed with American Airlines on my flight from Denver to Chicago. It is the first time I have flown with American Airlines. The flight attendants and staff are great, but the promise of wifi (that I ended up paying for and it doesn't work) is very deceiving. One of the reasons I picked this airline is for the WiFi and it doesn't work. And they have already charged my account.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDenver to Chicago
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"American Airlines did not notify me"

(United States)

My American Airlines flight was rescheduled 1hr 20 mins earlier than when I booked it. American Airlines did not notify me, so I missed the flight on Labor Day weekend that really messed things up for me. I wrote to the airline about this, and they replied with an email telling me that it is their policy that customers should check with the airline 24 hours before the flight in case there has been any changes. Other airlines notify customers of changes. On top of that, the rep at the counter was extremely unhelpful and booked me on a flight that I told him wasn't going to work. I had to go to a second rep to get it fixed. I saw the exact same thing happen to another guy. He got out of line after missing the same flight and called the airline to undo what the rep at the counter did without his permission.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSeattle to Charlotte
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"can't believe I chose them for round trip"

(United States)

The aircraft was okay considering it was economy but they should definitely allow more leg room. As if that wasn't enough, I was squished by 2 people who were well-rounded. Their legs came about 3-4 inches to my side of the seats. It doesn't sound like much but I was in a very tight space. I can't believe I chose them for my round trip, too. Some staff were nice, but many were rude. In fact, there was a front desk agent who was on his phone the whole time while I needed to get my flight changed. Every time I asked a question, he would answer like he was offended and I'm known to be one of the most polite people out there. He has basically inspired me to write this review. The only reason why they're not a flat out 0/10 is because there was one woman who found my wallet, came back all the way just as I was about to board my flight. If it wasn't for her generosity, I don't know what I would do. But I can definitely say she can move to a better airline considering her qualifications and the level of service she offered.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSeattle to New York
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"staff seemed to be genuine"

(United Kingdom)

American Airlines Dublin - JFK - LAX - Honolulu - LAX flights on time. Fantastic crews, some of them had definitely been around a while (and I saw more than one wearing a pair of crocs) but they seemed to be genuine and take pride in their jobs. Great catering, Dublin - JFK I had the best steak on a plane. Generous meals were served on the long domestic legs. Crew offer drink top ups. The seats Dublin - JFK were old angled seats, fine for daytime flight but I wouldn't like to travel overnight with these. The full flat seats between JFK and LAX on the new A321 were superb. The old recliner seats LAX-HNL-LAX flights were nothing to write home about but a step up from shorter haul business class in Europe. only thing that could have improved for me would be handheld IFE units given out to customers in First Class on LAX-HNL legs. The flights are around 5.5-6hrs and this would have vastly enhanced the experience.
AircraftBoeing 757 / A321
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteDublin to JFK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

American Airlines customer review

(United Kingdom)

La Paz to London via Miami. The main reason for this review is that American Airlines now check your baggage through. After booking the flights, I had a warning from a friend that you not only had to go landside when transiting, but you had to collect your bags to check in again. I had minimal time in (Dallas on the way out) Miami and AA reservations confirmed that baggage could not be checked through. They now do so and I made the LHR flight with about 30 minutes to spare (unhelpful immigration staff). The flights were uneventful and unimpressive, but cheap and got there in reasonable time. The only real gripe is the entertainment system. The Boeing 777 flights provide a woefully short number of films, documentaries, comedies, dramas and any choice would get a 'you want to watch it from 20 minutes in or wait for the next one in 10 minutes?' Sound and picture quality are very poor. The Boeing 757 flight from La Paz was a throwback to the 80's - fold down screens in the aisle, where you will watch the only showing, unless you're sitting in a window seat and you can't see the screen anyway. Point I did like was that, for a cheap cost, you can buy a better seat well in advance. As said, my flights to Peru and back from Bolivia were a lot cheaper than alternatives so if that means the TV options are rubbish, so be it.
AircraftBoeing 757 / 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLa Paz to London via MIA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"funny, professional, attentive, great service"

(Czech Republic)

Flew Dallas Fort Worth to Washington with American Airlines on an MD-80 with a new and modern interior. First Class seat seemed to be smaller than the old seats, a little tight in the rear. Flight departed and arrived on time. Cabin crew was super, after take off we were served a nice lunch, surprisingly the food was pretty good. Wi-Fi was available but I didn't make use of the service. Crew was funny, professional and extremely attentive, great service. American seems to be trying harder, great improvement.
AircraftMD-80
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteDFW to IAD
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"nice FA, new aircraft"

(Spain)

A great American Airlines service. Flagship lounge very nice at JFK. Boarding on time, nice FA, new aircraft, very comfortable seating. Only thing, do not sit in the front row for business, it is very noisy and crew are close. Choose row 7 or 8. Nice food service, and snacks.
AircraftA321
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteNYC to LAX
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"No personal TV on each seat"

(United States)

American Airlines flight from Frankfurt to Miami on American Airlines. This flight is over 10 hours, and American Airlines thought it would suffice for such an expensive flight to have a plane with about 10 overhead cabin TVs (TVs that are obsolete and not made anymore), No personal TVs on each seat. No plug or usb for charging or wifi - so we can't even use our own personal device to watch or do something else besides watching the 1movie on the overheard TV screens on the plane because we can't charge our devices and will be dead in an hour on a 10 hour flight! I emailed American and they basically told me it was not "profitable" enough to have up to date planes for this flight - although it was pretty much sold out! Never again!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFRA to MIA
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"all flights were delayed"

(Dominican Republic)

We flew American Airlines from Los Angeles to Santo Domingo with a connection flight in Miami. All flights were delayed, on of them for fuel while all passengers were already on board. On the flight from Los Angeles to Miami we were on the plane after landing for 55 minutes - supposedly waiting for a gate, and almost missed the connecting flight.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Santo Domingo
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no