American Airlines

✅ Trip Verified | I’d like to start by saying how they have delays constantly that start out as a “40 minute delay” which then runs to 2 hours plus. Also I came from FL to take a 2+ hour flight completely out of the way to Chicago when my destination is New York? My normal arrival time was suppose to be 11:30 which now appears will be 1:30 if not later. We finally get on the flight and they tell us we cannot take off yet because the plane will not detach from the hallway. One inconvenience after the next. They don’t keep you updated, you only know your flight is even more delayed after you go up there and check it. I will always pay whatever the extra cost is to not take American Airlines - even Frontier might be better than them at this point.

✅ Trip Verified | Very rude security staff in Palm Springs. I actually got yelled at for not being fast enough getting stuff out of my bag. When landing at our connecting airport, they changed the gate — putting us about as far as we could be from our connecting gate. We had to run to make it — couldn’t pee couldn’t eat. American should’ve offered us transport at the very least. We are not young and this was extremely difficult. We’ve flown American exclusively for more than a decade, but this was it for me. I’m not going to give thousands of dollars to a company that can’t be bothered to care.

Not Verified | I had booked my wife’s and my vacation to Jamaica. Our return flight was MBJ to MIA to DCA. Considering this was an international flight, I accounted for the TSA check and all required procedures and as such had a 4 hr layover at MIA. Our flight from MBJ was delayed close to 3 hrs. As a result, we arrived at MIA barely in time with 45 minutes to go. We had to go collect our baggage, and the misery continued. Unfortunately we missed our connection. Tried rebooking and as if we haven’t had enough screw ups, my wife was placed 5 spots down on the standby list from me. How this level of stupidity could happen I don’t know. As spots became open they agents could not put my wife and I on the flight. All this to say, at 8pm We were still at MIA. With no care or sympathy from this airline. For what should’ve been a postponed honeymoon, this was the worst nightmare for me and my wife.

Not Verified | My flight has been canceled for the second time. My dog was picked from the pet hotel hours before I was supposed to arrive home. Now she’s home alone. I canceled on my job due to the first delay and now due to the second delayed I will have to cancel again. I am afraid I might get fired. This is a horrible experience. My mother was supposed to refill her medication back home and now we are stranded in Phoenix again, never again!

✅ Trip Verified | American Airlines delayed two flights on my trip. When trying to gain access standby to not miss a connection flight they put airline personnel on the plane instead and let me miss my connection. AA app didn’t work so you couldn’t watch any entertainment. They also wanted to charge for every detail of the flight including putting my kids next to me on the flight.

Not Verified | Our family’s flight to AA1209 to Miami has been suddenly cancelled today 6/26 with no notice. Our final destination is St. John's USVI. We have a connecting flight from MIA to St Thomas AA943. We had booked a taxi to pick us at St. Thomas at 2.30 pm to take us to the ferry on Sunday 6/27. We had paid the ferry tickets online as well. Then our rental car was awaiting for us at the ferry area which has been paid for as well. Also we booked a VRBO house. We no way of contacting anyone in your airline. We have called and left all numbers and wait for a call for 4+ hrs. What is this? We need to get to St. Thomas tomorrow or cancel our trip completely and we are not sure we will get a refund. It took a lot of time and effort and logistics to plan their trip and a couple years of savings to bring my grandkids with me. This is very irresponsible on your part to cancel all of the sudden and not even have the decency of calling the passengers is to try to find an alternative. We paid for tickets, taxis, ferry's, cars, house and we want to support the economy during these hard times. I am not sure I can repeat this trip again next year as they are going to be in school. My dad is 70 years old and made this trip for 12+ years in the past but now he does not know he can make it again. This is terrible and disappointing.

Not Verified | Stranded now in Chicago for 48 hours by American's lack of planning to have adequate crew. No compensation of course. Long slow lines to talk to few customer service people about rebooking and where to get luggage returned for unexpected stay. Now on hold for over 1.5 hours already to get info about refund. That info is not available on line. Thunderstorms expected tomorrow so I am renting a car to drive from Chicago to Portland Maine since I have zero confidence my flight will take off tomorrow night. Will never fly this airline again and plan to tell everyone I know.

Not Verified | Never again will I fly AA! I don’t care if Delta is charging $200 more per ticket. Flight was delayed secondary to 'weather' and we missed our connection which meant we stayed the night in Chicago and have been waiting nearly 18 hours to 'maybe' get on a plane to CWA. They could have easily transferred the ticket to delta whom could of got us home already but they won’t because of 'weather'. The Delta rep told us that they don’t want to give up the money even though airlines are constantly doing this, it’s one persons decision not to. In any event AA has managed to anger thousands of people with this little stunt! Never again AA, never again! You could give me free travel vouchers world wide and all I would do is wipe my backside with them because I’ll never fly your airline again!

Not Verified | Less than 6 hours to my flight and I received a text stating that my flight had been canceled. Sent another text stating I had been rebooked for 2 days later. Unprofessional and very inconsiderate, last minute and still unsure how they are going to compensate charges that have already occurred. I already didn’t like AA but by a family member requesting not going through another airline that is still showing current I swear I will do anything and everything to make sure AA keeps their bad name.

Not Verified | Worst airline ever. First they delayed the airplane 2 hours then scheduled it for 06:30am next day because they were lacking on staff. No accommodations no reimbursement they couldn't even get me into the same airport destination. NEVER use them