Allegiant Air

As the saying goes "You get what you pay for". Cheap flight was great. However do not purchase the shuttle from Allegiant directly as an add on. Book one yourself directly through a shuttle service. If you have any issues and try to call someone for help from Allegiant they will not assist you - they direct you to fill out an online form. And then the email response you receive will not even make sense. The service agent from the call center was rude to myself and the Resort Manager. They would not connect us to the customer service dept or their manager for help. Because of the horrible customer service that will be the last time I book anything through this company.

Left Sanford/Orlando May 5 2014 heading to South Bend IN at check in told clerk I never selected at seat when booking but was charged $48.00 for going and coming back she was very hateful and told me I was charged and had to sit in the seat I picked. I explained to clerk I could not sit in an aisle seat I always traveled with a window seat and she tells me "That's tough are you going to fly or not". I didn't get that so called assigned seat after all but it was an aisle seat due to a to switch of planes for some reason but still charge for the seat. I had things in my one piece of luggage that would not be returning with me coming home so luggage would be lighter - when checking back in to go home I was 4 pounds overweight with less things. When boarding I was told to sit in row 31 and not 25 and got a window seat this time but paid for another seat - the man sitting in my so called paid seat refused to move.

We have flown Allegiant 4 times now from Grand Forks ND to Sanford FL and have only had a delay once (our first time) due to a mechanical issue. The staff were very friendly and apologetic and after being delayed for 4 hours we actually arrived in Sanford in pretty good time. To people that are dissatisfied if there is a mechanical problem would you rather they discover it in mid-flight or would you rather have the delay? The money that we save with this airline is phenomenal and we will continue to use them as I think it is great value for the money.

Flew from to Niagara Falls to Sandford Florida and return. Both flights were somewhat on time (delayed a few mins leaving but arrived early at destination) and were smooth. Using the smaller airports is so much easier and more convenient.. All of the "extras" are subject to additional costs but on a 2 hour flight who really needs much more anyway. The flight down was aboard an old MD83 and the flight back was on a much newer Airbus A320. Good cheap non-stop flight and remember to read all the fine print and you will not be overcharged. Those complaining about "Surprise" charges did not read the disclaimers.

I constantly fly Allegiant round trips Sanford to Concord. Ever since they changed the times of this route from Monday and Friday morning to Mon/Fri evenings you can absolutely count on it being delayed 1 hour or more because it comes from Harrisburg PA. Please put back to Mon/Fri morning please.

Find another airline to fly with. Sure the price is cheap but if anything goes wrong Allegiant does not do anything to help or compensate you. Our flight was delayed multiple times leaving us sitting in the airport for over 6 hours. Then after 6 hours of waiting Allegiant cancelled the flight. We received no compensation. Further when we arrived at the airport the next day we sat on the runway for an hour waiting to disembark and then another hour for our bags to come to the carousel. After sending an email to Allegiant expressing my frustration with the experience they offered no compensation or credit just a generic email that I had to wait 2 months for. Paying a more money for another airline is definitely worth it!

After reading reviews I was nervous about my upcoming flight from South Bend to Mesa. However my experience was very positive. I was very pleased with all Allegiant employees I encountered. The flight attendants were very helpful and friendly and would go above-and-beyond to help a customer. The plane's cabin was very clean well- kept and fairly comfortable. I was concerned about leg room so I up-graded to an exit seat for the trip there. However I did not have that option on the return trip but did not need the extra room. I am 6'3" and had no issues with leg room or being comfortable. And yes there are no free snacks or drinks but their prices are extremely reasonable. I would rather pay a small amount for something I would like anyways. Overall I was very pleased with my experience and will fly Allegiant again. I hope Allegiant continues to expand to other airports and increase their routes.

We recently flew out of Bellingham to Las Vegas. The flight was on time crew were friendly I agree the seats are a bit uncomfortable but it's 2.5 hours so not a big issue. The only issue we had was on our return flight from Las Vegas we checked our bags at the airport at an outdoor kiosk and were told after our bags were taken that the fellows outside work on a tip only basis. We thought that was quite tacky and next time will check our bags at the counter inside. Overall though there were no issues worth mentioning and we would fly with them again.

Having read some of the reviews I was a bit worried when I booked my flight to Honolulu. We left on April 25th on time. The Allegiant reps and flight attendants were very nice. The seats were a bit tight. They didn't give me free peanuts and drinks but since I saved nearly 800 dollars per person I could overlook that. The flight back was on time flight attendants were very nice people were on staff to check us in.

We had a great flight today. It was our first time flying with Allegiant and felt it was a bit of a gamble having read some poor reviews but our flight today between Clearwater and Harrisburg PA was perfect. From the check-in person to the pilots and flight attendants I truly noticed an attention to customer service I was not expecting. It was little things like just being friendly and talking to us like humans not robots that made the biggest impact. It made me feel so glad we chose to give Allegiant airline a chance and look forward to doing so much more in the future. We knew in advance we would be paying extra for luggage and for drinks etc. The rates were still the best and only non-stop available. And the fact that the seats did not recline back was considered a plus by me.