Allegiant Air

They have great prices , but once you book, you'll find a charge for selecting any seat on the airplane, having any type of baggage with you, and printing your boarding pass at the airport. If you want to actually take advantage of that 75 dollar flight, you must travel in a swim suit with your mobile boarding pass on your smart phone. Why did I continue to fly this airline? Because for a while, it was the only airline that I can find that went to my destination. But it began with 2 hour delays on the flight (they seem to only fly one plane in one route all day so if the first plane is behind, the entire day is lost). Don't expect anyone to be at the counter if you arrived 2 hours before your flight is supposed to leave. You must show up 2 hours before your flight is scheduled to leave because one of their favorite pastimes is making you wait on them. Once you actually board the plane (4 hours later) it's not so bad. The flight attendants are pretty nice.

Customer "service" is the worst. Despite purchasing Allegiant's flight insurance, one must call the airline to make any changes. Wait to speak with a human is routinely over one hour. This low budget airline needs to spend just a few dollars to provide even a minimal level of service. Some ground service personnel are clueless and unprofessional.

We fly Allegiant often. Typically no problems. No frills, which is fine by me. The only issue with Allegiant is with calling customer service. The last time I was on hold for 45 minutes and gave up. Today, I have been on hold for an hour and 15 minutes and counting. I know they want everything self-service on the web. Sometimes getting help from a rep is required - today is one of those days.

The attendants at both airports and on the airplanes were nice and helpful. Very smooth flights on time both ways but we had an issue when my husband booked the flights and had to wait on the phone for around 3 hours before being able to talk to someone to resolve our issue. This is ridiculous. There were 3 of us and because of no customer service on the phone we will probably not fly with Allegiant again - too bad everything else was good.

Stranded 2 families in Sanford. Had to rent cars to get to Clearwater and fly to Harrisburg and rent cars to ABE. Cost of car rentals inflated because a whole flight was cancelled. These were not cheap tickets at $400 per person.

We were delayed four hours on our flight out of Northwest Arkansas for mechanical issues. On our return flight, we were told we would be delayed for 30 minutes because our flight attendants hadn't made it from California. About an hour later, we were told there was going to be another delay due to the cabin temperature being 100 degrees. They were needing to try to cool it down. It was so hot when we finally boarded, and it was about 35 minutes on the tarmac. We then are excited to finally land at XNA, and they tell us they are very sorry another plane is at the unloading bridge. It will be a few more minutes. Ten minutes later, they tell us there is another plane in front of us, and it will be another hour sitting on the plane as it quickly starts heating up again.

Today is 6/28/15. My flight was to leave at 1:30pm. At 12:50 I got a courtesy notification that my flight is delayed and would now leave at 6pm. It also said flight time is not certain. Now I can't reach their call center. And it may take more than 1 hour to get an agent to pick your call. So I booked my entire round trip from another reliable brand to fly out today. It sure is a very costly lesson to learn.

Three hour delay from Pittsburgh. 1.5 hour delay returning home. Staff were not very friendly. The low fare is a farce as there are so many add on charges for things that we paid more for our flight then friends who flew JetBlue during the same period and arrived on time both ways with free carry on, free drinks and snacks and TV.

Flight cancelled due to mechanical issues. Passengers waited on plane an hour, then deboarded and were not told anything about the flight for another hour when told it was cancelled. Told something would show up in email. At the time no alternative flight. Later that night after alternative plans and an email appeared that told of a replacement flight the next afternoon. Most had made alternative arrangements since Allegiant did not usually fly on Saturday from Indianapolis. Told to call customer service for refund. Hold time greater than two hours. Took a full day of multiple attempts to get through. Very poor effort at informing consumers, very poor customer service. Will not fly again, saving $30 is not worth 2 days of hassle.

Departure and arrival times seem optional and unreliable. I fly frequently, but this was my first my last Allegiant flight. I literally spent more time, both going and returning waiting out the delays than I did actually flying. This airline is perversely committed to making the passengers rue the day they opted to fly Allegiant.