Allegiant Air

We have flown with Allegiant Air on 4 occasions round-trip from Bangor to St.Pete/Clearwater. We have never encountered any issues. Flights have been on time and smooth. The price is right but remember that this is an economy airline so expect that you will have to pay extra for baggage (entitled to one free personal bag), seat selection (free otherwise), and any and all snacks (bring your own). There is no inflight entertainment so bring your own tablet or laptop with movies, music downloaded.

The process of booking a ticket and having to add all the little extra fees is a nightmare. You think you are getting a good deal but after adding in a fee for everything other than the air to breathe in flight it is not a savings as they would have you think. The representatives in the airport are a non professional, non friendly group of individuals. We encountered this on both ends of our trip but particularly worse in South Bend Indiana. My sister and I were traveling with my elderly parents and were seated two rows apart and they would not allow us to board together because we were seated in different "zones". They really had no desire to understand my parents requiring our assistance. Unloading of the plane is a monkey circus free for all of people rushing the door and dropping bags on your head rather than Allegiant considering the departure to be by rows to avoid this chaos. Attendants have no problem placing your carry on's rows behind your actual seat only making departure that much more difficult. Overall experience was unpleasant and I will definitely consider another airline in the future even if I have to pay a few more dollars. Savings not worth the lack of professionalism.

We reserved 4 seats to Las Vegas. Could not fly out on that date for reasons that could not be changed. I did not purchase trip flex. A hard learned expensive lesson. However; I have been trying to rectify this. I had waited on the phone for nearly 3 hours in 4 calls over 2 days before I spoke to customer service. She gave me instructions to call back with a specific date and although there would be costs they would work with me. After more than an hour waiting, again, I got another representative. I told her what I had been told. She was curt. Matter of fact. To change $408 reservation was going to cost an additional $75 per person. Plus $300 for a change fee. And possibly additional charges. I chose Allegiant because they were supposed to be affordable. I told her I would just cancel. I didn't want the $56 they would return to me. I was never going to do business with them again. I didn't yell. I didn't curse. I was not happy. But I wasn't rude. She hung up on me. After 4 hours waiting on the phone. Tonight I went to the website to cancel. Says I can't. That I must cancel via phone. Worst company I have dealt with.

We flew Allegiant Air Wednesday night to Ft. Lauderdale from Syracuse. We were told by friends that the reputation for Allegiant was that they were always late. We experienced this in the extreme. The original flight time was 6:45PM. We received a text that it was moved back to 7:55PM. We finally boarded at 8:30PM and took off at 11:30PM. After leaving the terminal we needed to de-ice but after de-icing the pilot announced that we didn't have enough fuel to make it to FLL so we had to return to the terminal. After re-fueling we then needed to de-ice. How could the pilot not know that the fuel was not sufficient before we left the terminal the first time? We finally arrived in Ft. Lauderdale at 2:30AM. The attendants were very cavalier and seemed to have the attitude that this happens all the time. I'm sorry but I have no confidence in this airline and will avoid using them in the future.

Have flown Allegiant many times with absolutely no problems. My recent flight was a nightmare. We were boarded and re-boarded 3 different times over a 4 hour period, because of mechanical problems. This is not a warm and fuzzy feeling to be boarded on the 3rd plane. I reported the issue and was informed that because our delay was not long enough they could not compensate me for any convenience. I am 70 years old and it is not a pleasure to get on and get off a airplane. Was very disappointed in Allegiant for allowing their fleet of planes to become so unstable with mechanical problems. And I must agree with other reviews; the flight attendants looked unkempt and worn out, just like their planes.

Medford to Las Vegas with Allegiant - I have flown this airline several times because it is the only game in town. No competition and always late. Have been dropped off in the middle of the night at a different airport due to fog and offered no assistance to get home about 150 miles away. Flew this week and 2 and 3 hour delays (mechanical) Terrible customer service, no one answers phone. Rude and indifferent people working at the counter in Medford. Everything is an up charge. I'll drive next time.

Orlando to Cincinnati with Allegiant - 1 hour wait on the customer service line to get no answer to my question. If you want an airline that cares about their customers, go to anyone else. Bumped our flight up 10 hours, so there's no way we could make it back to the flight from our cruise. Had to stay an extra day, with all the extra expenses involved, and only received a form letter from management stating I should have read the flight agreement before purchasing my ticket. This airline will not get another cent from me.

My fiance and I will never fly Allegiant again. The flight departure was pushed back three times due to mechanical issues with the aircraft. We boarded the aircraft three hours after our original departure time. Once we were seated on the aircraft were were delayed another two hours as we waited for the crew to summon a deicing truck. During the two hours on the ground, the aircraft's air conditioning system was shut down. The crew would not provide water or allow anyone to use the bathroom. We arrived at our destination at 2:30 am. Five hours and thirty minutes after the originally scheduled arrival. Instead of being picked up by family, we were forced to take a cab to the nearest hotel. We stayed there until a family member could come pick us up.

We have flown with Allegiant Air many times over the past several years and I believe this last experience will be our last. While it's nice to have a non-stop flight to one of our favorite traveling destinations (Orlando/Disney World), I believe it's no longer worth it. With the cost of flights increasing plus they price gouge you for everything including check in luggage (which is only 40 pounds max), carry on luggage, picking your seat per person per flight, in-flight snacks/beverages, and now recently they've added on a charge to print off your boarding ticket at the counter. This last flight I truly witnessed how they love to price gouge their customers. My husband and I did not want to pay the fees to have to sit together - I think it's ridiculous that an airline should charge for this - it should be a courtesy. However, the airline will deliberately separate you and when you do an online check-in the night before, they will show you that you are separate, that you can't change it at the counter and that you have to pay $$ if you don't want to sit next to a stranger. I was 31 weeks pregnant and we were placed at two opposite ends of the plane, me row 14 and my husband row 29. Two rows in front of my husband were two empty seats where we could have been placed together. Also, next to me was a young single girl who could have been moved elsewhere very easily, and also about 5 rows behind me were two additional empty seats. Of course the staff tells everyone not to switch seats. Just goes to show how Allegiant Air doesn't really care about taking care of their customers, they just want your money. It's sickening to me and instead of paying that fee so I can sit next to my husband, we're choosing other airlines from now on. Plus I maybe ran into one friendly person the entire round trip flight. It's just not worth all the hassle anymore.

Excellent flight from Charleston to St. Pete-Clearwater with Allegiant Air. Low cost. Fee for checked and carry on bags. Left on time. Nice seats on jet. Air crew were efficient and friendly. Quick direct flight to sunshine and then home. In airport staff both locations seemed friendly and efficient too. Enjoyed my trip which I rarely say about flying.