Allegiant Air

Because of flight cancellation we got a note each from Allegiant staff at the airport that we were eligible to use 250 dollars each on hotel and transportation. After our trip we should simply send our receipts to Allegiant for reimbursement. Now (5 months after) we are still not being fully reimbursed. They say it's 250 dollars total - not per person. I was not pleased with this and emailed the note we got from the Allegiant staff at the airport where it says 250 each. After that we're told not to contact Allegiant again. Further correspondance would not be answered. Way to go Allegiant!

Allegiant Air delayed our flight from Medford to Las Vegas for two hours then cancelled it entirely and had no respect or sympathy for the money we were out for hotel and other costs. They did not offer any assistance and we had to go through a different airline costing us twice as much just to get where we needed to go. If quality and customer survice matters at all to you, choose a different airline - this is not the first time we have had this problem with them, but it will surely be our last!

Indianapolis to Sanford, and I loved it - it was a straight flight (2 hours) and you can't beat the price. If you can give up your snack for a cheaper ticket, then I will do that. We checked in on our phones and it was super easy. I hope they can keep their prices down - we will definitely be using this airline again. Thank you Allegiant Air.

Rockford, Illinois to St. Petersburg, Florida. We will never fly Allegiant Air again. Our flight was delayed several times. We keep hearing only 40 more minutes, or 20 more minutes. We finally got on the plane and got stuck there just after leaving the gate. Once we finally landed, there was no direction as to which area luggage could get picked up at. Several planes coming in with only one crew to unload. We waited for our luggage for over an hour.

Little Rock AR to Sanford FL. We booked a flight and hotel originally through Allegiant only to receive a text informing me that the confirmation number I had received would not be honored. Against my better judgement, I kept the flight with Allegiant. I would soon regret that decision. First we had an extremely delayed flight 729, then a cancelled flight 729. Then an extremely inept and rude support staff that communicated sporadically if at all. To add to that, we had damage to all three of our bags, one of which is now completely unusable. Then it took 2 hours to get a hotel voucher. We were promised a meal voucher for $8.00 per person but they didn't manage to get those to us before the newly rescheduled flight 5729 departed at 7 am Central the next morning. We had to cancel our hotel reservation which wasn't fully refundable because we didn't provide a 24 hour notice (620.00 for 2 nights only one refundable). Moreover, the hotel we booked after cancelling the original was 45 minutes away from our destination meaning we also had to rent a car (105.00). We paid 11.90 for parking for the first flight that didn't depart on Friday as planned. Thank you very much for ruining our vacation.

My outbound flight was decent, seating ok but I'm a 5'9" female and no leg room. My return flight from Akron–Canton to St Petersburg Clearwater Airport boarded late and we were rushed to board via dual entry (front and end of plane). We sat at the gate and pulled onto the tarmac, only to sit there for 45 minutes before we were told what's going on. Some of the staff were very rude. Attendants were not informing us what was going on. We pulled back into the gate. No air, 2+ hours of sitting on the plane before we were offered 1/4 cup of water. People leaving the plane. Not very good on informing us with status. Watched a plane next to us that unloaded people and luggage, reload luggage and people and take off. Sat for 3+ hours on the plane. Not greeted on outbound or return flights. Will never fly Allegiant again. No free snacks or anything.

I have flown Allegiant air multiple times with my family when travelling to Florida. Many Canadians who live near the border have no problem making the commute to save hundreds on flights with Allegiant (myself included). Last time I flew with Allegiant I was 4 months pregnant, the air temperature system in the cabin was not working. The airline was aware of this and did not notify the passengers ahead of time. Therefore, we had to fly in a cabin that had a temperature of around 55 degrees in the back of the plane and 80 in the front for 4 hours. Since we were flying in the middle of summer, I can assure you that people were not prepared for the cold. I ended up moving seats up to the front because I became so cold and uncomfortable. An elderly woman tried to move into an unoccupied seat at the front of the aircraft and was told that she would have to pay extra for that seat. We assumed that the plane would be grounded due to the malfunction but they barely unloaded us before the loaded the next passengers on the return flight without fixing the problem.

Taking the time to read the information on Allegiant Air's website would alleviate a lot of bad reviews. Allegiant is a budget airline. Absolutely everything beyond a seat on the plane costs extra. I booked a very cheap flight and knew what I was getting so I was pleased. The Allegiant personnel in OKC were wonderful and helpful. I was putting my teenager on a plane alone for the first time and they offered, without me asking, to give me a gate pass to walk her through security and to the gate. Great, friendly service. To avoid extra, surprise charges, read all the info on their website. Book all luggage when you book the flight or incur greater charges at the airport. Even carry on luggage costs. Only a purse or laptop is free. Print your own boarding pass. Bring your own snack.

We have flown with Allegiant Air on 4 occasions round-trip from Bangor to St.Pete/Clearwater. We have never encountered any issues. Flights have been on time and smooth. The price is right but remember that this is an economy airline so expect that you will have to pay extra for baggage (entitled to one free personal bag), seat selection (free otherwise), and any and all snacks (bring your own). There is no inflight entertainment so bring your own tablet or laptop with movies, music downloaded.

The process of booking a ticket and having to add all the little extra fees is a nightmare. You think you are getting a good deal but after adding in a fee for everything other than the air to breathe in flight it is not a savings as they would have you think. The representatives in the airport are a non professional, non friendly group of individuals. We encountered this on both ends of our trip but particularly worse in South Bend Indiana. My sister and I were traveling with my elderly parents and were seated two rows apart and they would not allow us to board together because we were seated in different "zones". They really had no desire to understand my parents requiring our assistance. Unloading of the plane is a monkey circus free for all of people rushing the door and dropping bags on your head rather than Allegiant considering the departure to be by rows to avoid this chaos. Attendants have no problem placing your carry on's rows behind your actual seat only making departure that much more difficult. Overall experience was unpleasant and I will definitely consider another airline in the future even if I have to pay a few more dollars. Savings not worth the lack of professionalism.