Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1953 reviews
3/10
3 star Skytrax Rating
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1/10

"worst airline I have ever used"

(United States)

St Petersburg Clearwater to Cincinnati with Allegiant Air. This is the worst airline I have ever used. At first our flight was delayed (no big deal). Then when we got on the plane we waited for a good hour for some mysterious reason. We were told like 10 more minutes at least 4 times. When we finally got here the baggage took at least a hour and it did not even come on the belt it said it would. Finally we were on vacation! Then when it was time to go back we strolled in expecting not such a bad time. When we saw the board it said it was 'on time.' When we got to the waiting area we found out we were delayed for 1 hour 40 minutes. While I am waiting I am writing this review.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePIE to CVG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delays and absent service"

(United States)

We tried Allegiant Air because it offers the only non-stop service between PIT and JAX. And that is the full extent of what this airline has to offer. At best, Allegiant Air's service is comical, but functional - at worst, it's non-existent. Customer service is like a pick-up team of airline personnel from ticketing to flight crew. Check-in lines are long because the counter is only open for one hour prior to flight, so everyone is forced to queue at once. Both flights were delayed (one hour and two hours, respectively) for no apparent reason. In the aircraft cabin, the seats are set close together yet the aisle is very wide. The high bag check fees ensure that boarding will be very slow. Promotion doesn't seem to be part of the corporate marketing strategy. There are practically no signs anywhere - at ticket/check-in counter or gates. Pricing is not especially competitive on this route once the add-ons for bag checks and better seats are included. The non-stop flight is convenient, but given the delays and absent service, we would not fly Allegiant again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePIT to JAX
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never again will I fly Allegiant"

(United States)

Mcallen to Las Vegas, and very, very disappointed with Alligent Air. They boarded the plane, then asked people to unboard. Waited 3 hours before told that our flight was canceled. My daughter looked forward to this trip for months as we were headed to a Justin bieber concert. After 3 long hours of waiting, we saw the pilot and his crew deboard escorted by security and we knew the worse news was about to hit us. Sure enough, our flight was canceled and the announcement was very unapologetic and they did not know when next flight would be scheduled. Said we could get vouchers and that was it. I saw so many children disappointed, including my daughter, and there was nothing we could do to console her. Such a terrible, stressful experience for us and all involved. We were left with stunned. Never again will I fly Allegiant Air. First and last time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMFE to LAS
Date FlownMarch 2016
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
7/10

"can experience very long delays"

(Canada)

Bellingham WA to Los Angeles CA with Allegiant Air. Our family has been flying down to LA for about a month each week for medical treatments. Allegiant has been on time and the check in / boarding pass system works well. If you are travelling with kids the online check in will not allow you to check in if you did not pre select your seats for a fee. I have had negative experiences with this airline in the past but it is exceeding expectations largely in part to the new aircraft on this route. Be warned that you can experience very long delays with this airline with no compensation.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBLI to LAX
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"seats taken away from us"

(United States)

Medford to Las Vegas. Paid for our extra legroom seats because my husband is 6'5, and we got our seats taken away from us. Not very happy - we got our money back but it took a while, plus his trip was uncomfortable the whole way. Also we paid for our tickets and got recharged again. I've called and email them and still haven't received a call back
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMFR to LAS
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not being fully reimbursed"

(Denmark)

Because of flight cancellation we got a note each from Allegiant staff at the airport that we were eligible to use 250 dollars each on hotel and transportation. After our trip we should simply send our receipts to Allegiant for reimbursement. Now (5 months after) we are still not being fully reimbursed. They say it's 250 dollars total - not per person. I was not pleased with this and emailed the note we got from the Allegiant staff at the airport where it says 250 each. After that we're told not to contact Allegiant again. Further correspondance would not be answered. Way to go Allegiant!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAX to HNL
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"choose a different airline"

(United States)

Allegiant Air delayed our flight from Medford to Las Vegas for two hours then cancelled it entirely and had no respect or sympathy for the money we were out for hotel and other costs. They did not offer any assistance and we had to go through a different airline costing us twice as much just to get where we needed to go. If quality and customer survice matters at all to you, choose a different airline - this is not the first time we have had this problem with them, but it will surely be our last!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMFR to LAS
Date FlownMarch 2016
Ground Service 12345
Value For Money 12345
no
8/10

"be using this airline again"

(United States)

Indianapolis to Sanford, and I loved it - it was a straight flight (2 hours) and you can't beat the price. If you can give up your snack for a cheaper ticket, then I will do that. We checked in on our phones and it was super easy. I hope they can keep their prices down - we will definitely be using this airline again. Thank you Allegiant Air.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIND to SFB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never fly Allegiant Air again"

(United States)

Rockford, Illinois to St. Petersburg, Florida. We will never fly Allegiant Air again. Our flight was delayed several times. We keep hearing only 40 more minutes, or 20 more minutes. We finally got on the plane and got stuck there just after leaving the gate. Once we finally landed, there was no direction as to which area luggage could get picked up at. Several planes coming in with only one crew to unload. We waited for our luggage for over an hour.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRFD to PIE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ruining our vacation"

(United States)

Little Rock AR to Sanford FL. We booked a flight and hotel originally through Allegiant only to receive a text informing me that the confirmation number I had received would not be honored. Against my better judgement, I kept the flight with Allegiant. I would soon regret that decision. First we had an extremely delayed flight 729, then a cancelled flight 729. Then an extremely inept and rude support staff that communicated sporadically if at all. To add to that, we had damage to all three of our bags, one of which is now completely unusable. Then it took 2 hours to get a hotel voucher. We were promised a meal voucher for $8.00 per person but they didn't manage to get those to us before the newly rescheduled flight 5729 departed at 7 am Central the next morning. We had to cancel our hotel reservation which wasn't fully refundable because we didn't provide a 24 hour notice (620.00 for 2 nights only one refundable). Moreover, the hotel we booked after cancelling the original was 45 minutes away from our destination meaning we also had to rent a car (105.00). We paid 11.90 for parking for the first flight that didn't depart on Friday as planned. Thank you very much for ruining our vacation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLIT to SFB
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no