"the vouchers are worthless"
B Williams (United States)
Tulsa to Baltimore with Allegiant Air. They boarded our flight to Baltimore but noted an issue with "condensation" and had us leave the plane to wait in the boarding area. They kept us informed for a while and then communication stopped. 3 hours after we were meant to depart, the flight was cancelled. They sent us compensation vouchers an hour before the staff told us the flight was cancelled. They rescheduled us for the next day which cut our time with our granddaughter by a day. We confirmed our new flight and then an hour later received a notification that our new flight had been delayed. I have yet to "fly" with this airline but if we do make it out of Tulsa it will be a miracle. I have a feeling the vouchers are worthless.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | TUL to BWI |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Can't count on them"
Cheri McFarlane (United States)
✅ Verified Review | Boise to Las Vegas with Allegiant Air. Flight was delayed two hours, then another two hours, then a whole day! I live two hours away, was already there ready to fly, and had to either go home or get a motel. They did provide a $100 voucher for flying again that I will never use. Would prefer a partial refund, anything else. Can't count on them.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | BOI to LAS |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"your comfort doesn't matter"
Clarence Boudreaux (United States)
✅ Verified Review | Delayed Allegiant Air flight from New Orleans to St. Pete–Clearwater. Company loaded everyone onboard, closed and locked the doors, and then announced that they were waiting for a mechanic to fix the plane and that there would be an additional 45 min delay. So we sat in a hot, poorly ventilated plane on the tarmac. Why not get the plane fixed before bording and making 200 people uncomfortable. Why? Because your comfort doesn't matter with this airline. They have cut their prices so thin that they simply follow the pennies for making judgments on customer movement. If you can't afford to fly any other airline then come prepared to be late and uncomfortable. If you can afford it, go elsewhere like me.
Aircraft | MD-80 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | MSY to PIE |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"delayed twice for 2.5 hours, then finally cancelled"
C Johnstone (United States)
✅ Verified Review | Las Vegas to Bellingham with Allegiant Air. My flight was delayed twice for a total of 2.5 hours, then finally cancelled. Our bags took almost 2 hours to get to the baggage claim. We received a hotel voucher and transportation but the counter staff was slow with their service and lacked professionalism, especially the manager. All told we wasted over 6 hours of our day. The final reason given was a mechanical malfunction with the air conditioning of the cabin. I see this reason has been posted quite often.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | LAS to BLI |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"an hour with no air conditioning"
C Dobrenz (United States)
Rapid City to Las Vegas with Allegiant Air. Delayed leaving Rapid to Vegas 1 hour but fairly uneventful getting there. Coming home, an entirely different story. At check in we got a text notifying us of our flight being delayed from 5:30pm to 8:15pm. A flight attendant called in sick but they didn't have another one available in the hub airport of Allegiant? It was annoying but manageable. 8:15pm comes and goes and a replacement attendant is still not here. Finally at 8:45pm we board the plane and sit there. The plane is too heavy. We wait for someone to fix that. It's 104 degrees outside and now the air conditioning system isn't working. We wait for someone to fix that. It's now 100 degrees inside the aircraft and for an hour we wait with no air conditioning, not even moving air. Stifled, sticky, smelly heat. No beverages offered during that time, just good old fashioned, stick to your seat kind of fun. It was my first flight with Allegiant, and will likely be my last. It's just not worth the uncertainty of when you're actually going to get to where you're going, and the condition in which you'll be getting there.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | RAP to LAS |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"not sure I will ever fly Allegiant again"
B Plisko (United States)
Asheville to St Petersburg-clearwater with Allegiant Air. Arrived at AVL 2hrs ahead on time and after getting thru TSA we got a text saying flight delayed. Not just slightly but 5Hrs. Did receive a meal voucher and some comp. Late getting into PIE but just beginning our vacation so we gave them the benefit. Return flight was early morning and cancelled. No reason or explanation. Due to the fact my husband and I had to return to work and no other options - last minute we had to rent a car and drive back to AVL. 12hrs. Even with vouchers I am not sure I will ever fly Allegiant again unless they make some serious changes.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | AVL to PIE |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no updates were given"
Holly Grau (United States)
✅ Verified Review | I fly weekly Thursday returning on Sunday. American Airlines increased their rates for summer travel, so I have opted to fly Allegiant to be more cost effective. My flight from Concord to St Pete was delayed. 3.5 hours. Making my arrival at 1.00 am. Because Allegiant does not fly from Concord to Punta Gorda this left me with a 3 hour drive to Southwest Florida or I should say my husband with a six hours drive round trip to pick me up. The flight returning to Concord from St. Pete was delayed again. The 6.15 was delayed until 8.00. At least that's what they are saying at the moment since I'm writing this in real time. No updates were given until 1 hour post our boarding time and they were minimal. A beautiful plane sits on the tarmac with no passengers to board. This should have been our ticket home but the plane was overbooked for the flight because the am flight was cancelled without notice. Or there could be mechanical issues who know because they don't up date you on anything.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | CON to PIE |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no customer service"
F Morris (United States)
✅ Verified Review | Boise to Los Angeles with Allegiant. Horrible maintenance onboard the aircraft. Always delayed and there is no customer service to talk to or get info from. There is no counter person to answer questions and they will not help you out if your flight is cancelled. No voucher for food or hotels. Do not waste your time or money with them.
Aircraft | MD-80 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | BOI to LAX |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the inconvenience is not worth it"
W Charles (United States)
✅ Verified Review | Our flight to Clearwater was supposed to leave at 12.35pm. After many delays the plane finally showed up at 6pm. We lost an entire day of our vacation and no one offered any knowledge as to when the plane would show up. Allegiant flight next to ours going to Jacksonville got cancelled as well. I would not fly this airline again. You may save a little bit but the inconvenience is not worth it, you get what you pay for. Very unhappy along with a lot of others.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | CVG to PIE |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no customer service"
K Eckstein (United States)
✅ Verified Review | We flew down to St. Petersburg from Scranton with Allegiant because of the low cost and direct flight, but their planes are sub-standard, their cancellations/delays are very common, and their compensation/customer service in response to inconvenience is non-existent. Our return flight was cancelled with no notice. They didn't offer a return flight, nor any compensation to book a flight through another airline. Was on hold for 3 hours. I'm a realist and understand, but to have no customer service when things get cancelled and to have a policy of non-compensation if you book flight with other airline is ridiculous.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | PIE to AVP |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |