Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1242 reviews
3/10
3 star Skytrax Rating
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Allegiant Air customer review

(Canada)

Got what we paid for. Yes the airfare is cheap however when you starting adding up the extras it will amount to the same price. We flew from Bellingham WA to Honolulu it was about a 6 hr flight. The seats do not lean back. Therefore for the whole 6 hours you are sitting straight up. We will never fly Allegiant Air again. Customer service is horrible both on the phone and onboard. They are unknowledgeable. I hope Allegiant is reading these reviews and take notice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

I paid for carry on luggage since I was only on a 3 day trip to PIE out of LEX. I requested wheelchair assistance which they provided without problems. The kids who brought me to and from the gate at both airports were great. Boarding the plane in LEX the flight attendant looked at me as I got out of the wheelchair and looked at my carry-on. She asked if I could lift it and I said no I would need help. She practically ripped it from my hands and said "well I can't do it for you" and said it would be gate checked. I let that go but on the return flight again I was asked if I needed help and again I said yes. She threw it in the overhead and said "next time check it!". I will gladly pay more for another airline to avoid flying with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

I was on a flight from Montana to Las Vegas. Plane arrived 2 hours late was not given a reason or an apology. Once everyone boarded the and were just about to take off (or so we thought) the plane had "technical difficulties" and we were forced to sit on the parked plane for another hour and a half! The flight attendants were rude and did nothing to make us feel comfortable as we sat there with no explanation as to what was even going on or when we'd be leaving. I then missed my connecting flight because we were five hours late getting to the airport and was stranded in the Las Vegas airport by myself forced to spend $540 on a new ticket to my final destination to Chicago. They charge you for every bag the service is unbelievably poor. They do not care about their customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Allegiant Air customer review

(United States)

Sanford to South Bend and back. Flight home was Sunday Aug 18th 2013. I do fly this airline but things keep changing and flights getting cancelled. My complaint is that 2 travelers flying together getting tickets at the same time and paying with 1 credit card are put in two different rows. This is 2013 when you can do anything with technology. When I addressed this onboard I was spoken to rudely. My theory is I was being punished for not paying for my seat and other passengers agreed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(Canada)

We travelled for 3 years on Allegiant from various locations in Montana and Sioux Falls as flights were a great deal and they were direct flights to LA. Last year the charges for carry on luggage were introduced and that was just about a deal breaker. Then when we had to exit from the back of the plane on the LAX landing strip after two hours in the plane due to another mechanical problem after having waited approx. 3 hours on our trip down the week earlier due to mechanical problems that was the last straw. We no longer felt safe on this airline the numerous mechanical delays you read on this website site attest to this. It was a good airline once. It was a good value once. No more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Allegiant Air customer review

(United States)

A week ago our daughter and granddaughter travelled on a direct flight from LAX to Billings MT. They were to arrive at 8.05pm. They arrived at 1.50am. A 6 hour delay. They were given $8 in food vouchers. Since we are an hour from the airport we didn't get to bed until 3.30am. Shockingly enough just 7 days later on their return flight yesterday they were again delayed. This time 7 hours! They were supposed to leave at 8.05pm but were delayed until 2.50am. They didn't arrive home until 7.45am. This time they got $8 food vouchers and $50 trip vouchers which are useless as we will never use this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Their rates aren't that cheap after totalling all of the add-ons and my time is much more valuable! Arrived at the gate in Vegas exactly 1 hour before we were to leave. They did not start boarding until 20 minutes before plane was to take off it took almost 45 minutes for them to get the plane loaded. After waiting in line to take off we were almost an hour late leaving Las Vegas. When we landed in Grand Junction another Allegiant jet was in our space. We sat on the tarmac again. They had two people to work both planes! Luggage was another hour. A 57 minute flight took us 5.5 hours! We could have driven from Grand Junction to Las Vegas in the time it took us for this direct fight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Four hour flight delay leaving Provo UT for Oakland CA which meant that I would be missing the meeting I was going to. Flew to Oakland and on the return trip I had an 8 hour wait. Both times it was mechanical problems. They kept announcing vouchers they would be giving out. Everyone thought they would be for future tickets but instead they gave $6 food vouchers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Arrived at Peoria Il. airport 2 hours early on July 22. Instead of leaving at 5.20pm because of problems we didn't leave until 10.20pm. Arrived in Las Vegas at 1.40am arrived at our hotel at 4.15am. We could have almost saved a night's lodging. Returning from Las Vegas to Peoria 2 hrs. late - they were short a plane! 40 Minutes on the tarmac doing paperwork. All in all it was not a bargain experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

I took my first and last flight on Allegiant had to go to Montana for business. Flight to Montana was over 3 hours late. Flight leaving Montana (different city) was over 8 hours late sat on plane for 2 hours with the same excuses as outbound. Replacement plane had to be flown in from AZ. but it wouldn't arrive for 2-3 hours. 30 mins later the plane coming from AZ is no longer going to come. The Allegiant reps at the ticket counter were not able to change a passengers ticket to a different flight had to call the customer service number. Was on hold for 1.5 hours trying to talk to customer service. Ended up missing my Southwest connection in Vegas.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no