Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1958 reviews
3/10
3 star Skytrax Rating
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1/10

"will never fly with them again"

(United States)

Punta Gorda to Asheville with Allegiant Air. This airline is terrible - have flown with them 3 times and will never fly with them again. Cost us more money due to delays, being re-routed, having to rent cars, hotels etc. Staff unfriendly, rude, disheveled looking and lacking in communication. The planes have been dirty inside. They charge you for everything - I will never recommend this airline to anyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePDG to AVL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"terrible customer service"

(United States)

Akron to Fort Myers. Allegiant Air cancelled my flight because it chose to cancel service from my local airport. Despite multiple calls and emails, I have been unable to get my fare refunded. I encounter waits of 30 minutes or more each time I call. Terrible customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCAK to RSW
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"hope next trip is as smooth"

(United States)

Flight from Knoxville to Vegas was very smooth. I did not see much difference flying with Allegiant Air versus the major airlines including Delta and United. The major difference is their pricing tier. It seems with Alligent everything is separate charges and other airlines one charge. This gives the concept of nickel and diming consumers. I did like the direct flight. I have booked another flight for next year. I did pay extra to pick my seat and others may not need to do this. I like extra leg room and willing to pay. Hope next trip is as smooth.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTYS to LAS
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"nothing bad to say"

(United States)

St. Pete–Clearwater to Tri-Cities Regional Airport. Nothing bad to say about this airline, very friendly staff. Pilot was outstanding, very friendly, entertaining, made you feel comfortable in putting your life in his hands! Love the prices! I live in Florida, Tampa area and my children/grandchildren are in VA; Tri City area and Richmond - no problem jumping on a plane for a long weekend visit, with no changing planes! Will continue to use Allegiant. People who are complaining about having to pay for seat, luggage, ticket - compare to what other airlines charge with the reminder of changing planes just about every time you fly!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePIE to TRI
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"I might try them again"

(United States)

First time using Allegiant from Punta Gorda FL. to Asheville NC. Flew out last Friday of October 2016. Nice flight to Asheville. We had planned on return flight 7 days later First Friday of Nov 2016. Because we needed to fly back 2 days earlier we got no refund for our Friday ticket and we both had to purchase 2 new tickets at a cost of double what the Friday ticket cost us. Maybe all airlines do this because of last minute changes? Flight back Wednesday was 1 hour late due to weather in Asheville. It started out to be a good deal for under 300 for 2 people round trip. Well after we had to buy the double priced tickets to get home, we could have flew any airline out there. You live you learn. If you are flying somewhere and want to fly cheap, Don't pick your seat, don't pack a suitcase and save that fee. I might try them again - just got rubbed the wrong way with the early flight back at a 150% extra fee. The staff and crew were very nice.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePGD to AVL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the value for money is excellent"

(United States)

Verified Review | Cincinnati to Baltimore. Allegiant Air is awesome. Their presence at CVG opens up many opportunities to fly nonstop on a limited budget or limited time. One hour in the air versus one day of driving saves me one day of PTO, or a vacation one day longer. I'm a very frequent flier on several airlines, and the value for money with Allegiant is excellent. I prefer a la carte pricing. Since I'm normally carry-on-only, I don't want to pay for someone else's checked luggage, but I'm more than happy to pay a little extra for legroom and priority boarding - both of which were well worth the money. I skipped to the front of the line while checking my bag (the $6 I paid for priority boarding includes priority check-in / bag check), and had enormous legroom in my seat. Frequent flier hack: I found that I could get a cheaper international ticket on a mainline airline out of Washington DC than I could via anywhere in Ohio so I took Allegiant to BWI, then continued on from there to England. Saved $500 that way! On discount airlines (Frontier/Allegiant), I always tip the flight attendants, they are very grateful, and I never go thirsty.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCVG to BWI
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"I'll grin and bear it to save money"

(United States)

Albuquerque to Los Angeles return with Allegiant Air. Review their policies before you head to the airport. Checking in at the counter will cost an additional $5 each way. I downloaded the app which worked well for passes and only had a personal item. The prices cannot be beat. I saved $300 over competitors. The flights were on time. Service was bizarre. Flight attendants wore ripped jeans, and were completely disinterested in providing service. Seats are uncomfortable, but I acknowledge I am 6'3 so flying is usually not a joy for me. For the short 1.5 hour flight, it is passable, especially for a fraction of the price of other airlines. Allegiant uses the low cost terminal at LAX, which is terminal 3. No TSA pre-check lane, with long lines. You get what you pay for which is fine. I have booked several more trips with them, because of their cost, but am prepared to be squished. Overall, the interactions with crew were unprofessional, but I'll grin and bear it to save money.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteABQ to LAX
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"customer service is appalling"

(United States)

Cheap flight, and direct from Austin to Albuquerque with Allegiant Air. Southwest is the only other airline doing that and they are way more expensive. Allegiant is cheap, but their customer service is appalling. Try their phone help and you have a half hour wait at least. Why was I calling customer service? Because I purchased a flexible, refundable fare (upcharge, of course) which I had to then cancel. But my account was not credited and the next time I flew with them the credit was not applied. I don't know if I'll ever see the refund.
AircraftMD80
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAUS to ABQ
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"staff were rude and unfriendly"

(United States)

Verified Review | Harrisburg to Orlando/Sanford with Allegiant Air. This is the worst airline I've ever been on. Flight landed over 45 mins ago and we're still waiting on our luggage. They nickel and dime you through the whole process. It cost more for our baggage then it for the tickets. Staff were rude and unfriendly. We will never fly this airline again. I'm sticking with Southwest.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMDT to SFB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"definitely recommend flying them"

(United States)

Verified Review | Orlando Sanford to Greenville-Spartanburg. First off, I did a dumb thing and booked our flight backwards. I called and they switched it with no problem for the cost of the difference of the tickets and did not charge the change fee. Second, we went down to Orlando when Hurricane Matthew hit. We did not want to stay during the hurricane since we have a four year old and a one year old who would have been scared to death. I was afraid for our safety as well. Allegiant switched the flight free of charge. We were able to fly out safe and sound quite literally right before the storm hit. All flights had been canceled after 10. We were supposed to fly out at 7:20, but the pilots had been delayed. We flew out at 11 and thankfully had little turbulence. I definitely recommend flying them again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSFB to GSP
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes