Allegiant Air

✅ Verified Review | New Orleans to Tampa Bay. I'm so disappointed with this sorry excuse for an airline, I don't even know where to begin. I'm honestly surprised they are still in business. We got to the airport and there were three desk assistants, only one had the slightest clue as to how to assist customers. The other two just seemed to be there for decoration. The flight was pushed back twice and then finally canceled. Everyone was told to go to the desk to get hotel and food vouchers and rearrange flight. The crew could not tell us where we would be staying for the evening, nor when we would be able to fly out, so we weren't comfortable making our own accommodations in the event it was an early morning departure. We waited and we waited at 11 at night with absolutely no information. When one man demanded some information and voiced the ridiculousness of the situation, they called security on him. Then there were so many people being sent to the same hotel, we had to wait over an hour in line for a shuttle. We were told it was just across the street. We finally took a cab. 38 bucks later, it was not just across the street. When we finally made it to the hotel, it was pandemonium. It was like a scene from the twilight zone. Allegiant, your company and it affiliates are an embarrassment to our consumer driven economy.

✅ Verified Review | My family and I were supposed to travel from the Phoenix-Mesa to Idaho Falls, Idaho. Our flight was scheduled as On Time and without delays, but after we boarded we were told to disembark because, according to the flight attendant, the de-icer truck in Idaho Falls wasn't working. We waited in the airport for 1.5 hours before we were told to board the plane again. Everyone boarded and waited on the plane an additional 45 minutes until the pilot said the de-icer truck in Idaho Falls still wasn't working. We disembarked again and this time most of the passengers were anxious for a better explanation. An Alegiant worker finally admitted that the de-icer truck in Idaho Falls hadn't been working for a few days and two Allegiant planes were already stranded in Idaho Falls. Many passengers were frustrated, but all the passengers were told to just leave because no one at the airport could answer any questions. There were people who had to get to work the next day and kids were crying because they couldn't spend Christmas with family that night- including my 10 year-old. What I don't understand is, if the de-icer in Idaho Falls hadn't been working and planes were already stranded there, why weren't we notified before we arrived at the airport? Anyway, I called a number an Allegiant worker had written on a small piece of paper and I waited on hold for over 30 minutes before my wife discovered the number I was given was a generic number. Allegiant couldn't even give me a good number to call, so that I could resolve this issue. After hanging up and calling a different number I was ultimately told the next flight was four days away. I argued for a refund and was given that, including a refund of all the nickel and dime charges Allegiant gets you with (at least the refund was a plus). Avoid this airline like the plague unless you can be very flexible with your time and you are willing to put up with inferior customer service in order to save a buck.

✅ Verified Review | Baltimore to Atlanta. The worst flight experience in all of my 48 years! Upon check-in, only one person was able to check people in and the other 3 people were clueless. After finally getting checked in, we headed down to the gate at which point we were told that my son could not fly, as he was an unaccompanied minor and his destination was heavy with fog. No apologies, only "go back to the ticket counter to rebook a flight." The next flight to Georgia is in 3 days! Fine. We took the flight, four days with his dad is better than none. What about his luggage? We were told to wait at luggage carousel 11. An hour after the flight left we got his luggage. According to one of the agents, they were grossly short-staffed so our bag had to sit on the tarmac and wait for one of their available employees to pick it up. Unbelievable.

My mother and I flew Allegiant Airlines over Christmas 2016 from the Phoenix-Mesa Gateway airport to Las Vegas, and while the check-in process at the Gateway airport was very easy and pleasant, the rest of the experience was far from it. The flight was first delayed from 1.45pm until 6.30pm, and then was delayed yet again around 6.30pm until 7.30pm, but it did not board until 8.30pm. Allegiant staff were rude or would simply ignore the passengers on board the flight, ignored any flight attendant call button requests they received in favor of chatting to one another at the front of the plane, and the plane itself seemed to be ready to fall apart. Furthermore, after so many delays one might expect complimentary water or non-alcoholic beverage service, but none was provided. You would be better off spending the money booking a flight with a reliable, more customer friendly airline.

Austin to Pittsburgh with Allegiant Air. Where do I even begin? Rude flight attendants, delays for who knows what, finally get aboard and sit around for 45 min. Arrive home 3 hours later than previously scheduled, toilet was dirty, first flight very hot and so many passengers complaining all at once - I see why. No wonder I only fly Southwest when given the choice.

✅ Verified Review | Cincinnati to Newark. The initial advertised price does not reflect any available seats. I can buy a ticket but if I want to have a seat it is going to cost extra. They charge $50 per bag (this includes your first bag) to use the overhead bin. The seats were new but did not adjust at all. I understand that they are a bargain basement airline so I wasn't expecting any extras but they still managed to disappoint. Their ticket was advertised about $100 cheaper, ended up being $45 cheaper after their nickel and diming, but in the future I would be willing to pay the $100 premium not to fly with them.

I will never fly with Allegiant again. I have flown with this airline before and had minimal problems other than uncomfortable seating and delayed boarding and takeoff, until today. I was told that I would not be allowed to board my flight. To my surprise, my flight had a weather advisory that I was never notified about and Allegiant had restrictions on minors flying alone on flights with weather advisories. So, after driving two hours to get to the airport and assuming that my flight would go smoothly because of the notification on my electronic boarding pass that said "ON TIME," my travel plans were completely ruined. The airline was in no way willing to negotiate, we were not even able to sign a waiver. At least 10 people were kicked off of the flight and forced to reschedule or find a completely different flight. Allegiant allowed me to reschedule my flight for four days later, but this was still inconvenient.

✅ Verified Review | Concord, NC to Orlando/Sanford. I have flown this twice in the past month. As a veteran flyer I can safely say that I have never been more uncomfortable on a flight. The seats on the plane are molded plastic with no capability of reclining, very thin, hard padding and packed so closely that my knees literally touched the seat in front of me the entire flight. I was so uncomfortable that my back started hurting before we even started taxiing. Add to this the constant added charges, checked bags, carry-on bags, selecting your own seat, printing boarding passes etc make it very frustrating to even try to book a flight. Then, they don't even offer a free cup of water on the flight. Any food or drinks are overly expensive and must be paid for by credit card. The attendants, while not rude, weren't exactly pleasant to communicate with. The only good things I can say is the price of the ticket, if you get away without all the extra charges, is very inexpensive, and the location of the terminals is a bit easier to get around in than the larger international airports like Charlotte or Orlando. I usually enjoy air travel, but in this case I definitely make an exception.

I flew roundtrip Phoenix to Springfield. I was nervous to fly Allegiant given many of the other reviews, but we had no problems. To describe this airline as no frills would be an understatement, but I was only looking to get from Point A to Point B, and they did the job. I don't understand the reviews complaining about getting nickeled and dimed. That is the business model. You pay a low fare for the ticket. If you want to sit in a specific seat or with a group, or if you want to bring a bag, you have to pay extra. They aren't screwing you - if you bother to do a little research, you can make an informed decision. Service is a little lacking, and the planes are a little shopworn, but I would have no qualms about flying Allegiant again.

✅ Verified Review | If we purchase tickets together we should be able to sit together. However Allegiant would rather scam you out of more money to change your seat just so you can sit with the people you are vacationing with. I would understand if the tickets were purchased separately, but they were not. The flights were not full so there is no valid reasoning for this other than to scam people out if more money. This is the 2nd bad experience I have had with Allegiant Air and I can't think of any good reason to fly with them again. They advertise to be a cheap flight, which if it wasn't for all the hidden costs would be true. The attendents at the gate were extremely rude when we left Las Vegas. A trip should be relaxing, all of it was except dealing with this airline and their rude attendants. Flight 496 to Des Moines from Vegas 12/9/16. They even try to charge $5 for printing a piece of paper. Last time I went to Vegas my flight got delayed after we were already boarded because we were waiting for one passenger. Said passenger got on, we started to leave and then we had to pull back in just to let her off because she was too intoxicated. This left all passengers on the plane in 105 degree weather for an hour and a half. But yet I cant get a seat next to the person I'm flying with without paying another $100 round trip when they had 40 open seats on the aircraft for our return flight.