"hats off to hard working employees"
B Rallita (United States)
✅ Verified Review | Grand Rapids to Fort Lauderdale. I just reached my final Florida destination via Allegiant Air. I believe other postings of Flight 1729 gives a pretty good description of a New Years Eve we will never forget. I believe I take another view on how the crew on the flight and the ground crew handled this event. First if the captain refused to question the inspection we may not be here to complain. The crew did hand out snacks and juice to drink. They used what they had, and kept their stress under control considering the flack they had to endure. We needed to add fuel, because the captain kept the engines running to maintain our comfort. Our cell phones were receiving updates all evening our flight was resumed the next day. Trust me by the time we got to the hotel Allegiant Air put us up in we managed to only get 3 hrs sleep. But the ground crew returned the next morning to check us in, with less sleep. Our compensation $100.00 voucher was not adequate. So hats off to hard working employees of Allegiant Air Grand Rapids. However management missed it opportunity to make it right to all of us on Flight 1729.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | GRR to FLL |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"is not family friendly"
K Marriss (United States)
✅ Verified Review | Punta Gorda to Rickenbacker. Allegiant Air is not family friendly and staff don't seem to know FAA regulations. It started with the gate agent in Punta Gorda who tried to close boarding 30 minutes prior to departure as I was heating my infant's bottle 10 feet from the gate. She threatened to close the door on me and my family, even though it says they don't close boarding until 15 mins prior to departure. She continued to verbally threaten me for the 5 minutes it took to heat the bottle, which still left us boarding 25 mins prior to departure. Once we boarded the plane, a flight attendant tried to tell us that we couldn't have 2 car seats in the same row on the same side of the aisle, even though regulations say you can as long as the adult sits in the aisle seat. They continued to have us move the car seat 2 more times, once across the aisle and then they decided that wasn't good enough so they asked my husband to take one of the car seats to the back of the plane and seperate our family. At this point they were claiming "weight distribution". I demanded to sit with my family, and after further insistence, I and my 2 year old were allowed to go sit with my husband and 11 month old in the back of the plane. On a flight at 7:45am on New Year's Day that was 50% empty. It was clear to me that they were simply trying to relegate us to the back of the aircraft, even though on Allegiant you pay more money for better seats that are more forward in the aircraft. And it was also clear that they either have no clue what the FAA regulations are regarding car seats, or were lying to have an excuse to move us, and I'm not sure which is worse. If you're traveling with small children, steer clear.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | PGD to LCK |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"they didn't have a pilot"
C Balner (United States)
✅ Verified Review | Las Vegas to Billings. Flight delayed 3 times with no updates. Finally get to destination and I have been on the plane now waiting to get to our gate for 52 mins so far. I have a service dog and he has not been able to relieve himself for going on 10 hours now. All because they didn't have a pilot for our flight.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | LAS to BIL |
Date Flown | January 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no more flying this airline"
Larry Rials (United States)
✅ Verified Review | Me and my wife was to fly out Friday night 12-30-16 on Allegiant Air out of Asheville North Carolina at 7:49pm and we were already checked in on line and was a priority customer with paid seats. On the way to the airport we get an alarm notice that the plane was delayed until 10:00pm. So we went to dinner. At dinner got an another notice the plane was delay until 10:30. Always so many damn delays with this airline. Already checked in we get to the airport in Asheville North Carolina at 9:10pm and now found out the Security Group shuts down at 9pm and unable to get on the plane. I will never fly this airline again. It made be cheap but damn all the delays. My longest delay so far as been 7 hours and others 3 to 4 hours. The planes are very old, seats suck. Went to use the bathroom the panel were held together with tape. So no more flying this airline. I will just pray for the ones that do.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | AVL to PIE |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight is over 4 hours delayed"
Brian Powers (United States)
I write this review as I sit at the gate on Flight 1729 from Grand Rapids to Fort Lauderdale on New Years Eve. The Allegiant Air flight is over 4 hours delayed and still hasn't been cleared to leave due to a mechanical issue. All the flight attendants can offer are water and M&Ms. I have asked every member of the flight crew (including the captain) who to contact about getting reimbursed or a voucher, and all they can point me to is their 1-800 customer service number. It is mindbogoling to me that an airline can get away with not delivering on their service like this. I understand weather-related delays, but this is completely the fault of Allegiant Air and it's airplane. My blood is boiling knowing that I will not be reimbursed a cent for this awful service. I will never fly with them again and would highly recommend to everyone else to avoid them at all costs as well.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | GRR to FLL |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"we were delayed 5 hours on our departure"
Stan Cox (United States)
✅ Verified Review | I swore never to fly with Allegiant after experiencing a 3hr delay, stuck on the tarmack with no air conditioning and the staff could not care less. Well got sucked into a "deal" only this time we were delayed 5 hours on our departure. On our flight back we received notice that our flight was canceled and we wouldn't depart until the next day. They could do nothing for us but a $100 voucher. Had to spend $600 on different airlines to come home.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | LAS to SCK |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"in line for an hour"
Jacob Allegar (United States)
✅ Verified Review | Orlando Sanford to Allentown with Allegiant Air. Not good. Waiting to find out why my flight was cancelled just a few hours before boarding. Weather is clear but I've been in line for an hour and it hasn't moved. I've also been on hold for 23 minutes and counting on ther 'customer service' line and havent talked to anyone yet - Ill leave another review if they redeem themselves from this mess.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | SFB to ABE |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Allegiant Air left me stranded"
Rebecca Byers (United States)
✅ Verified Review | Plattsburg to Orlando. Allegiant Air left me stranded with my 4 month old baby the week of Christmas. My flight home was cancelled two hours before departure and they offered no other flights for 3-5 days. My family had to drive 6 hours away to get my husband home so he wouldn't lose his job, while I had no choice but to wait days for the next flight as he got the very last seat to FL with Allegiant. We couldn't afford another airline and spent our baby's first Christmas with her grandparents. We will not fly with Allegiant Air again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | PGB to SFB |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"sorry excuse for an airline"
Mary Mabry (United States)
✅ Verified Review | New Orleans to Tampa Bay. I'm so disappointed with this sorry excuse for an airline, I don't even know where to begin. I'm honestly surprised they are still in business. We got to the airport and there were three desk assistants, only one had the slightest clue as to how to assist customers. The other two just seemed to be there for decoration. The flight was pushed back twice and then finally canceled. Everyone was told to go to the desk to get hotel and food vouchers and rearrange flight. The crew could not tell us where we would be staying for the evening, nor when we would be able to fly out, so we weren't comfortable making our own accommodations in the event it was an early morning departure. We waited and we waited at 11 at night with absolutely no information. When one man demanded some information and voiced the ridiculousness of the situation, they called security on him. Then there were so many people being sent to the same hotel, we had to wait over an hour in line for a shuttle. We were told it was just across the street. We finally took a cab. 38 bucks later, it was not just across the street. When we finally made it to the hotel, it was pandemonium. It was like a scene from the twilight zone. Allegiant, your company and it affiliates are an embarrassment to our consumer driven economy.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | MSY to PIE |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"avoid this airline like the plague"
E Ormsby (United States)
✅ Verified Review | My family and I were supposed to travel from the Phoenix-Mesa to Idaho Falls, Idaho. Our flight was scheduled as On Time and without delays, but after we boarded we were told to disembark because, according to the flight attendant, the de-icer truck in Idaho Falls wasn't working. We waited in the airport for 1.5 hours before we were told to board the plane again. Everyone boarded and waited on the plane an additional 45 minutes until the pilot said the de-icer truck in Idaho Falls still wasn't working. We disembarked again and this time most of the passengers were anxious for a better explanation. An Alegiant worker finally admitted that the de-icer truck in Idaho Falls hadn't been working for a few days and two Allegiant planes were already stranded in Idaho Falls. Many passengers were frustrated, but all the passengers were told to just leave because no one at the airport could answer any questions. There were people who had to get to work the next day and kids were crying because they couldn't spend Christmas with family that night- including my 10 year-old. What I don't understand is, if the de-icer in Idaho Falls hadn't been working and planes were already stranded there, why weren't we notified before we arrived at the airport? Anyway, I called a number an Allegiant worker had written on a small piece of paper and I waited on hold for over 30 minutes before my wife discovered the number I was given was a generic number. Allegiant couldn't even give me a good number to call, so that I could resolve this issue. After hanging up and calling a different number I was ultimately told the next flight was four days away. I argued for a refund and was given that, including a refund of all the nickel and dime charges Allegiant gets you with (at least the refund was a plus). Avoid this airline like the plague unless you can be very flexible with your time and you are willing to put up with inferior customer service in order to save a buck.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | AZA to IDA |
Date Flown | December 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |