Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1328 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

Allegiant Air customer review

(United States)

This is probably my seventh or eighth round-trip between Greensboro and St. Pete. Like all the other flights I was very pleased with Allegiant. Their flight crews are quite professional yet very friendly the planes are new and are usually quite clean. Both flights this time were either on time or just a few minutes late. Yes you pay for everything. But I find that everything is explained on their website. I will continue to fly with Allegiant in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Allegiant Air customer review

(Canada)

We flew from Syracuse to Clearwater and after reading all the bad reviews we were very nervous as to what to expect. We flew with 3 small children during the March Break too. The customer service on both ends was excellent the staff were very friendly and accommodating with our children. The check-in line was quick and efficient on both ends. Our flight was delayed on the way down for an hour but once the plane arrived we quickly boarded and were up and away. Complimentary water and pretzels were given and the flight was smooth and quick. I would totally fly this airline again and as a family of 5 discount rates during the March Break a non-stop flight and small lineups beat a larger airline with more frills any day!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

Unexplained major delays from KDSM to KDPG. Agents tell different accounts for delays. No consistency. The delays are apparently occurring in Punta Gorda as they are the planes that make the return trip to Florida arriving at midnight 1-2am well after the advertised ETA of 10pm. If you can't make routes work consistently then get out of the market!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Allegiant Air customer review

(Canada)

Flew to St. Pete's from Bangor (return) - no issues on the flight there. Flight home was delayed 1 hour which was not a big deal. Complimentary water and pretzels provided due to the delay. Staff were friendly and things were kept very simple. Liked the fact that it was a direct flight and the price was considerably lower than other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

Got to airport 2.5 hours before scheduled flight. Waited to board only to be offered a "complimentary drink" (soda or water) while we waited for a mechanical issue to be resolved. 1.5 hours after our flight was supposed to leave we were told it was canceled with no explanation or apology. They have no agreement with another airline to assist when this kind of thing happens. We were "put up in a hotel" by the airline because we lived more than 50 miles from the airport. We were told to check online for when our flight would be rescheduled. Our "new" flight was scheduled 30 hours later. On our return flight we were not "allowed" to check our bags until two hours before the flight. That time came and went and multiple flights by Allegiant were canceled or delayed while we stood in line. When we were finally allowed to check our bags less than 1 hour before our flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

As a frequent traveler flying every 7 to 10 days I will never purchase a flight on this airline again. At best on time flights record is 50/50. Customer service is the worst I have seen. No information to passengers that might allow for alternate travel plans no concern for elderly or families with children no consideration of food or beverage needs with 5+ hour delays many delayed flights arriving after midnight with no rental car service plus many other complaints including a ridiculous customer service phone line with up to two hour waits for a representative who is not empowered to provide even a small amount of customer service. Many more issues. Strongly advise not risking travel plans with this airline. With all this said actual flight crews have been very nice and professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

March 3 from Bellingham to Palm Springs with my 87 year old mother. Flight was originally set to 3.45 delayed to 7.45 then moved ahead to 6.45. People were scrambling to get to the airport for the 6.45 departure. Ended up waiting in the waiting room for the crew to arrive. They showed up for the 7.45 flight. We didn't board the plane for another hour. Then sat on the tarmac for 45 minutes while they re-booted the system twice. Finally towed back to the gate and boarded another Allegiant jet that had been sitting there all the time. By the time we arrived in Palm Springs around 1.00am the car rental counter was closed. The night before our return flight on March 7 we were text to say the flight on Friday was delayed back to Bellingham. By this time I had been trying to get hold of Allegiant on the customer service # - the waits on my cell phone were over 30 minutes. We did not want to risk dragging our mother all over the airport having the flight delayed again or worse cancelled and having to figure out what to do! I finally got hold of Allegiant and cancelled our return flight. We got one-way tickets on Alaska to Seattle and had one of the husbands pick us up and drive us back to Bellingham. Another long day but at least Alaska was on time and answered the phone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Allegiant Air customer review

(United States)

Flight 966 from Punta Gorda to Peoria IL. Ft. Myers area experienced storms for about 1.5 hrs in the morning. Our flight was scheduled at 3.30pm. All flights prior to us were delayed when we checked in. Approx 30 min prior to departure I received about 3 texts delaying flight hour by hour until 9.45. Then the gate agent announced that due to shuffling of aircraft our flight was delayed until midnight. They announced we could leave airport and return later. I never did receive a text about the last delay and the website never reflected this either. In the meantime every flight scheduled after us departed either delayed slightly or on time. We then found out Allegiant hired a Sun Country flight to pick up passengers first in PIA and bring them to Punta Gorda and then take us home. This flight arrived at 12.00 am. We were then held off from boarding for another 1 hour as we waited for them to deplane 3 more flights that had arrived shortly after our plane. We in finally took off at 1.45 am. Paid for seat and because aircraft was different it was changed to open seating. Staff ordered pizza for everyone and provided soft drinks and water. I can understand delays like this if weather is bad. Difficult to watch several flights fly out that were scheduled after us. Very true you get what you pay for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Allegiant Air customer review

(Canada)

Scheduled to fly Bellingham to Honolulu (7pm) on Feb 17 2014 and sat in the departure gate and listened to a few delay messages before the staff member at the gate desk vanished. An hour later I went searching for an Allegiant rep to update us. Then told the flight was cancelled - rumour had it that the flight crew did not have sufficient hours to complete the journey. This stranded a full plane load of passengers. I can understand and support the safety reasons that support the crew not flying but I think this indicates very poor management. We were provided hotel accommodation and flew out the next day at 12 noon. We and many others lost the prepaid hotel payments for the night of the 17th we did not show.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Allegiant Air customer review

(Canada)

March 3 scheduled flight from Palm Springs to Belingham. The rescheduled flight departed as advertised on March 4 and landed on time. Some apologies from airline staff about previous day's snafu but no explanations tendered. On arrival at Bellingham I learned from other sources that there had been many cancellations due to ground fog and poor visibility at Bellngham airport. If this was indeed the reason for Allegiant's problems the previous day they never mentioned it. Returning March 6 from Bellingham online check-in didn't work for me forced to wait in line for nearly an hour to get boarding pass. Actual flight left and arrived on time no untoward events. If Allegiant was more forthcoming keeping its clients properly informed of what was happening they could save a lot of the ill will and frustration they engender among their clients when things go wrong. My previous recommendation stands: if you want cheap fares and time is not pressing they're ok otherwise choose a more expensive and hopefully more customer-friendly airline such as WestJet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes