Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1958 reviews
3/10
3 star Skytrax Rating
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10/10

"fly Allegiant very regularly"

(United States)

Verified Review | Flint to Clearwater. My girlfriend, my friends and myself fly Allegiant very regularly. Out of our last 10 round trip flights we have had one overnight delay and 2 one hour delays. Which in the big picture of life is nothing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFNT to PIE
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never going to fly this airline again"

(United States)

Verified Review | Flight left gate 13 minutes early, I was at gate 20 minutes early they did not give my refund back but issue me a airline voucher good for one year. I am never going to fly this airline again, I have to rent a car with my family to drive 16 hours from Bellingham WA to Oakland, there are no phone numbers to call no one at checkin counters, no one answers my email. Please pay extra to another airline if you love your life.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBLI to OAK
Date FlownJanuary 2017
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"told me to wait at the wrong gate for the delayed flight"

(France)

Verified Review | Flew Allegiant Air from Las Vegas to Missoula. In the first place, the flight was delayed to 1pm instead of 8am. The problem is that the employees told me to wait at the wrong gate for the delayed flight to Missoula. When I realized it was the wrong gate, I asked them again if it was the right gate but they told me the flight had just left. Then they started to treat me poorly, they did not seem empathetic at all about the fact that I had missed my flight and even laughed in front of me. This was very upsetting given the fact that I missed my flight entirely because of their mistake. They also failed to help me find another flight until I continually asked for their assistance. They finally found me a flight in another city of Montana which was Great Falls. So, the inconvenience cost me a night in a hotel and transportation to go to Missoula.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAS to MSO
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"ridicule and rudeness of staff"

(United States)

Verified Review | My family (Husband, 15 month old daugher and myself) flew from Kansas City to Las Vegas on 12/22. Our flight attendant was more than rude and unprofessional. We were seated in the first row on the plane. We had bought our 15 month old her own seat so my husband, our daughter and myself had our own space. Our daughter was having trouble adapting to a confined space and was having a meltdown. My husband and I were trying everything we could to help soothe her during our initial taxi. The FA was on a huge power trip. Traveling with a toddler is stressful and not pleasant for anyone. She was lecturing us and talking down to us the entire flight was unnecessary and in poor taste. I was on the verge of tears by the time we landed because she wouldn't stop meddling in our situation. On our way home, we flew from Las Vegas to Rapid City, SD on 12/27. The universe must've been working against us since the same FA was on our return flight. This time my husband was seated in the exit row and my daughter and I were seated catty-corner behind him to his left. During initial prep, the FA had asked the exit row customers the routine "incase of an emergency" questions. My husband answered yes, he was willing and able. Half way through our flight my husband and I had traded spots as we switched off entertaining our daughter. One FA stopped at the exit row and told me I would need to pay for the seat if I was going to sit there. I explained to her we had already purchased the seat and were switching for a few minutes. The FA proceeded to make her way back to plane a few minutes after my conversation with the first flight attendant. She told me I wasn't allowed to sit there as she didn't initially brief me. I told her I understood and that I would switch seats with my husband. She returned 2 minutes later and had asked me if we had paid for the seat my daughter was sitting in. I said "yes." I'm upset because as a lead flight attendant, it's her job to know which seats are vacant and half way through a flight she was questioning us. 3 minutes pass and she approaches my husband who is now back in the exit row. She explains to him that she didn't brief him during the initial briefing and that he would need to be reseated. She also mentioned that if something were to happen during the flight and the FAA were to find out she allowed someone to sit there who wasn't briefed, she would be in a lot of trouble. To me, this all sounds again like her problem and again not knowing which seats are paid for and occupied. My husband said he would be reseated. She then proceeded to tell him that he wasn't allowed to move because the seat belt sign was on. So she briefed him while standing there and asked for a verbal confirmation. She then ended the conversation with "in the future, don't sit in an exit row." For the later half of our flight, she 3 times came back to talk to us and made us feel like we were trying to short change the company by stealing seats. She was on a complete power trip and was very unprofessional. In the future, I will pay double the amount of money to fly on a better and classier airline that Allegiant. It's not worth the ridicule and rudeness of their staff.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKansas City to Las Vegas
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"overall terrible experience"

(United States)

Verified Review | Fort Lauderdale to Cincinnati. Allegiant Air got everyone on board, but before take-off the captain informed us a service light came on which required maintenance. This problem took over an hour to be fixed, the captain gave insufficient updates and let the cabin get extremely hot for long periods of time. Just an overall terrible experience. Flight attendants were not in proper uniform, shirts torn up, not tucked in, one attendant appeared as if they didn't want to give any instructions. Aside from their ridiculous bag fees, this is equally terrible service. If needed pay the extra and avoid Allegiant by all means, especially if you are traveling with children and/or seniors.
AircraftMD-80
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFLL to CVG
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"were stranded at the airport"

(United States)

Verified Review | Sanford Orlando to Memphis. We booked a flight and a car through Allegiant Air one week in advance. Flight was over 1 hour late, the plane was nasty inside, lights kept flickering and the intercom didn't work half the time. We had reserved side by side seats, but our plane broke down they gave a substitute plane and separated us! We paid for premium and found our car was booked but not paid for! Enterprise doesn't accept a debit card for a one way rental and they don't take cash. We were stranded at the airport. Everything was shut down. Only a drink machine. I am disabled, so my husband was helping me and managing bags. Called Allegiant Air and was on hold for over 45 minutes. We can't get any money back, they will issue us a voucher. Heaven help you if you choose this company!
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSanford Orlando to Memphis
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"every time it gets delayed"

(United States)

Verified Review | San Diego to Provo, UT. Allegiant Air is awful! Every time I try and fly this airline it gets delayed, they'll tell you it's delayed 15 minutes, every 15 minutes, for 2 hours, until they eventually just cancel the whole flight. I am so disgusted by how this airline is run and it makes no sense why they would be so disrespectful to their frustrated customers as well. Learn how to run your business and get better employees. If I could give this airline no stars, I would.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSAN to PVU
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not worth the headache"

(United States)

Verified Review | Horrible airline and customer service. Do not fly Allegiant Air. Pay the extra money and fly a dependable, reputable airline. My flight from Los Angeles to Tulsa was delayed three hours, then once landed, sat on the tarmac for an hour because the flight leaving out of Tulsa was delayed (shocking) and there wasn't another gate for Allegiant. Apparently they only have one gate. Cut to - my return flight from Tulsa to LAX. Was "on time" until five minutes after the flight was supposed to depart Tulsa, then the monitor changed to "delayed." Once again, for three hours. Once the flight landed in Tulsa, three hours later (our plane to take us back to Los Angeles), they announced that the flight was cancelled and was being rescheduled for the following day. No time of reschedule, no hotel vouchers. Basically, we can do nothing and we really don't care what you do until the flight is rescheduled. Oh, and by the way, go back to baggage claim to pick up your checked bags. Thanks for nothing Allegiant. You most likely lost several customers tonight. Your unreliability is just not worth the headache.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to TUL
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"you get what you pay for"

(United States)

Verified Review | 2 round trip flights with Allegiant where all four flights have been delayed between 1.5 to 7 hours. My last flight was delayed two hours because they "had forgotten to fill out some paperwork". Engine was fine, landing gear was fine, paperwork was the reason all the passengers boarded half an hour late and took off two hours later. I received a notification that my flight had been delayed while I had already been on the aircraft for an hour and a half. After all that, all food was still for purchase only. I was livid, and it would be okay if this was a one time thing. It has now happened on 4/4 flights. They better keep this airline cheap, because that's really the only thing that ever keeps anyone coming back to fly with Allegiant. You get what you pay for, but if you pay just a little bit more, the quality of service is 100x better.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePVU to AZA
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"definitely use them again"

(United States)

Verified Review | Newark to Savannah. Allegiant Air is a very good budget airline. As you would expect, you will pay extra for even carry-on bags, but since that's known, the net final payment for a round trip ticket was really quite good. What we also got (a very pleasant surprise( was good legroom. I am 6' 6", with a 36" inseam - this was a really comfortable seat and there was plenty of room between my knees and the seatback in front of me. Our round-trip, Newark to Savannah, was really good and on-time. We'll definitely use them again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEWR to SAV
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes