Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1189 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
na

Allegiant Air customer review

(United States)

My son flew from PHX to Oak 9/6/13. The plane was delayed 1 hour for weather and 2 more hours waiting for a replacement crew member. Return flight was set for 9/9/13 at 2.30pm here it is 8.40pm and they have just taken off from Oakland. There were "mechanical issues" is what they were told. There were a limited number of food vouchers available and warm bottle of water at the gate. When I called the airline I was told they do not refer to another airline and that "pizza and drinks were given out at the gate". This was not what I was told by the agent in OAK when I spoke to her at 4 pm. Told they would however give me a $50 voucher for another flight! Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Allegiant Air customer review

(United States)

We have flown Allegiant since they came to our area and have never had a problem We flew out September 1st to Las Vegas. Ticket agent was great fast and friendly plane took off on time and we even landed in Las Vegas a few minutes early. Return trip was the same ticket agent was friendly and funny. Flight attendants on both flights were friendly. Plane took off on time and we landed on time. Ok so the seats don't recline not a problem we just stood up once and a while to stretch our legs. Food no problem the wife packed some snacks for the flight out and the return trip. All in all we have had great trips with Allegiant and we will continue to fly with them. We love the direct flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Allegiant Air customer review

(United States)

You get what you pay for! We have flown with them 6 times and noticed that there is a 50-50 chance that you might make your destination on time (or on the same day). Do not depend on them to get you anyplace on a tight schedule. We always allow 1 day between connections. Departure passengers often sit on the plane for hour(s) - sweating/freezing - while the status of the flight will be reported as "in route". Very often the Flight Staff are a blessing and they have a lot of humor about how bad the service is (In Flight Entertainment!). If Allegiant promises you a refund/voucher don't hold your breath. SWA will be about the same price once you factor in the extra $$ on bags seat assignments old Coke and bagged peanuts.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Attempted to fly my sister out from Oakland to Reno during the first week of their new route. She was supposed to leave at 5pm and arrive at 5.55pm. The plane has now been delayed 3 times and now projects a 4 hour delay which is the amount of time it took me to drive the same distance last weekend. When I inquired with the airline about the delay they replied "we have no information about the reason for the delay". When I expressed my own concern about a delay that was so long given the length of the route they did not seem concerned and instead gave me a canned answer about variability in reasons a flight is delayed. I wish I had read the reviews on here before purchasing a ticket. Apparently a flight schedule for Allegiant is kind of like throwing a penny in a wishing well.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Allegiant Air customer review

(Canada)

Flew Allegiant for the first time from Bellingham to Maui. Flights were fantastic (left on time and arrive in Maui 30 minutes early). We are a family of 4 from British Columbia Canada and by flying Allegiant we were able to save over $3000 in air fare. The flight wasn't full so you could spread out between the seats or sleep on 3 if you wish. We brought our own food and purchased bottle water at the airport. Yes the planes are basic and don't have TV's etc. but if you're prepared (bring your own portable DVD players cards books etc) the flight was good (actually spent time talking to our kids rather than having their noses stuck to their phones). Would definitely fly Allegiant again already planning our next trip!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(Canada)

Niagara Fall to Clearwater. Waited close to 12 hours on the trip down only to have it cancelled late that night. We were not allowed to leave the airport let alone go outside for some fresh air. Staff at the airport were very accommodating and apologetic however the person who was calling the shots on how to handle the issues missed the ball entirely. Finally got out the next morning with another 2 hour delay. Coming home there was another mechanical issue with our plane and we were delayed another 4 hours. An awful experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Allegiant Air customer review

(Canada)

Flew from Niagara Fall to Clearwater. It was supposed to be a 3 day get away. Waited close to 12 hours on the trip down only to have it cancelled late that night there were no other planes available. The staff at the airport were very accommodating and apologetic however the person who was calling the shots on how to handle the issues missed the ball entirely. We finally got out the next morning. There were quite a few Allegiant planes at the terminal the next morning not sure where they were the day before. Coming home there was another mechanical issue with our plane and we were delayed another 2 hours. We've flown many times and have never experienced any lengthy delays like this one. Our whole trip was book thru Allegiant waiting on rebates hope that comes on time!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(Canada)

Got what we paid for. Yes the airfare is cheap however when you starting adding up the extras it will amount to the same price. We flew from Bellingham WA to Honolulu it was about a 6 hr flight. The seats do not lean back. Therefore for the whole 6 hours you are sitting straight up. We will never fly Allegiant Air again. Customer service is horrible both on the phone and onboard. They are unknowledgeable. I hope Allegiant is reading these reviews and take notice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

I paid for carry on luggage since I was only on a 3 day trip to PIE out of LEX. I requested wheelchair assistance which they provided without problems. The kids who brought me to and from the gate at both airports were great. Boarding the plane in LEX the flight attendant looked at me as I got out of the wheelchair and looked at my carry-on. She asked if I could lift it and I said no I would need help. She practically ripped it from my hands and said "well I can't do it for you" and said it would be gate checked. I let that go but on the return flight again I was asked if I needed help and again I said yes. She threw it in the overhead and said "next time check it!". I will gladly pay more for another airline to avoid flying with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

I was on a flight from Montana to Las Vegas. Plane arrived 2 hours late was not given a reason or an apology. Once everyone boarded the and were just about to take off (or so we thought) the plane had "technical difficulties" and we were forced to sit on the parked plane for another hour and a half! The flight attendants were rude and did nothing to make us feel comfortable as we sat there with no explanation as to what was even going on or when we'd be leaving. I then missed my connecting flight because we were five hours late getting to the airport and was stranded in the Las Vegas airport by myself forced to spend $540 on a new ticket to my final destination to Chicago. They charge you for every bag the service is unbelievably poor. They do not care about their customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no