Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1244 reviews
3/10
3 star Skytrax Rating
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Allegiant Air customer review

(United States)

Awful experience and will never travel again. Was supposed to leave Cedar rapids on Jan 1 at 8.50 am and was notified at midnight that it was cancelled. They said that I would receive a message by 3pm Pacific time for the rescheduled flight but did not receive any news. Finally found out my flight would leave at 7pm on Jan 2 (36 hrs after the original departure time) only to find out it was delayed again. I was then told I could switch my departure city to Des Moines IA so when I called to do that they cancelled that flight as well when I was on the phone with the agent. Never experienced such awful customer service.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Allegiant Air customer review

(United States)

On Dec 29th our flight from Mesa to Missoula was canceled at 6am one hour prior to our departure with no reason given. We were assured that airline representatives would be available to help us get rebooked. They did not appear for two hours and we ended up standing in line for three hours to get our hotel vouchers. No one seemed to know what was going on. This was my first flight with Allegiant Airline and I was greatly disappointed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Flight cancelled on December 31st with no reason given and no notification sent. Jan 1st rescheduled flight delayed 3 hours no reason given. Daughter has used the airline 2x now due to convenience (St Pete to Bangor) but is tired of the rude attendants (every flight she's been on and delays (every flight she's ever been on).
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(Canada)

We were scheduled to depart at 9am on 20th Dec 2013 and were told the flight was delayed because of weather and runway was closed. Agreed it was snowing! However after a 6 hour delay during which the runway was open and Alaska Air was taking off and landing the Allegiant rep advised our flight was delayed until the next day at 8pm. On the return flight scheduled for Christmas day Dec 25th at 12.26 pm getting us home for Christmas dinner was cancelled due to "operational requirements" and wouldn't leave until 8.23 pm the 26th Dec. Airline employee told us they cancelled the flight because there weren't enough passengers! This was the only honest employee we spoke with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

I flew round trip from Vegas on 23rd and 27th December. Between the two flights I had 15.5 hours of delay. Each time I was notified in advance but both occasions they didn't have a plane and had to fly one in from somewhere else. Allegiant is based in Las Vegas I don't understand why they didn't have back-up planes readily available. The flight that finally took place on the 23rd was on the oldest plane I have ever flown on. It smelt old and musty. The flight on 27th was supposed to take off at 3pm and didn't actually get off the ground until 2.15am. Instead of getting home at 4.30pm I got home at 4.15am. Spending so much time in the airport on those two days I was able to witness their operation. They didn't not get a single flight out at a reasonable time either day I was there. Next time I'll pay the extra few dollars to fly on another airline and get where I want to go. The only good part was my bag was not lost.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Flight 142 PHX to Wichita on Dec 23. Cheap cheap cheap. Horrible service. Same size jets as other airlines but the ticket agents won't let you carry on the same bags that fit in the above seat storage with all other airlines. Everything is too large so you have to pay $50 to let them check it. Plenty of room once I was on the plane for my bag just another way for them to sound cheap but they are not.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Some staff professional but others quite rude. Do not pay for the so-called priority boarding we were made to wait on the long check in line as the "security" man did not appear to understand that we should have access to the priority line. Seats uncomfortable some food selections unavailable flights both ways delayed and so on. Having said that they are cheap and fly a route we travel. Like the small airports. But if there was any other option for this same route non-stop I'd gladly pay more to avoid Allegiant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Allegiant Air customer review

(United States)

Flew December 21 from Knoxville to Punta Gorda. Flight was on time. Paid to sit in the third row seats were fine. Overall this airline is just fine! Significantly cheaper than all other airlines and flying to a small airport meant no traffic jams. Yes you have to pay to choose your seat and to carry on an item but still it is so much less expensive and trip went well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

This is the second trip on Allegiant and the last one we take. The web site is confusing phone customer service is non-existent. We booked travel Phoenix to Grand Island and were told we could bring 1 handbag (like a backpack) on the trip. On the way back to Phoenix we had to pay $50 each for the same backpacks! We could have taken another flight to Omaha which is what we'd do in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Allegiant Air customer review

(United States)

Reasonably well-organized. Purchasing online was easy. Received email update when departure time changed. Flight was on time both directions. However employees could be a little more attentive. The gate attendant in Mesa was brusque. I was 'blessed' to sit beside someone with a dog - and that person was also traveling with family who had a very small child located elsewhere on the plane. The dog was whiny - as was the child and the adults were not terribly successful in quieting either. Even though there was considerable disruption in my row no attempt was made by the flight attendants to placate those other passengers who were affected. Sadly with the exception of the safety information and selling food and drinks (oh and walking through with a trash bag) they were rarely seen. Yes I'll likely use them again - but only because of the airports they serve.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes