Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1960 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
2/10

"Disappointment is the only word"

(United States)

Verified Review | Las Vegas, Nevada to Bozeman, Montana. Disappointment is the only word to describe this. My flight has switched to four different gates! In which two planes had mechanical problems after they had just landed. I'm sitting in the airport and have been waiting for three hours, they said "we will board at 8:00 pm. If the plane is fixed" - If! "We don't really know what's going on". I would not be worried if I knew that Allegiant would pay for a hotel if it never gets fixed, but everyone says they won't. So far I have seen my own two planes broken down today but also a third plane for the company. The airline might be cheap but cheap quality comes with that.
AircraftMD80
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Bozeman
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"go with any other airline"

(United States)

Verified Review | Hagerstown to St Pete Clearwater. Allegiant delayed the flight 3 hours before it was scheduled to depart then issued me a credit voucher instead of a refund and refused to pay for the hotel I had to stay in overnight in addition to the one I booked in Tampa for my vacation. Customer service takes at least 30 minutes of being on hold to get in touch with and when you do talk to them they're totally useless. I'm rating one because a zero won't let me submit it. Save yourself the hassle and go with any other airline there is.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHagerstown to Clearwater
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Think twice before booking"

(United States)

Verified Review | Rockford to Punta Gorda. 3 hours before leaving for the airport to head to FLA for a long planned winter vacation, I get a text from Allegiant, "Your flight has been cancelled!". No explanation and weather good at both departure and arrival airports. After looking at reviews and talking with others, there seems to be a common trend of this airline just cancelling flights. Think twice before booking with Allegiant.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRockford to Punta Gorda
Date FlownFebruary 2017
Ground Service 12345
Value For Money 12345
no
7/10

"I always buy the extra perks"

(United States)

Verified Review | Cincinnati to Las Vegas. I love Allegiant Air, it is great value, with wonderful flight crew and direct flights. I've flown them at least 5 times with no issues. I think some people get put off by some reviews, but for a long weekend somewhere, Allegiant Air is usually always the best value in my opinion, and I always buy the extra perks.
AircraftBoeing 757
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCincinnati to Las Vegas
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst airline I have flown"

(United States)

Verified Review | Reno to Las Vegas. By far the worst airline I have flown. I arrived at the airport 1 hour and 30 minutes before my flight was scheduled to take off. When I arrived I asked women to check my back which would've been 30 dollars or so. She then proceeds to tell me they are about to close the gates and that I need to leave and run to my gate. So she refuses to check my bag. I arrive at the gate at about 12:30. 1 hour before my flight is schedule to take off and at the time they were to begin the initial boarding process. The lady at the desk rudely says so I assume your Crystal and the reason we haven't taken flight yet. They then proceed to tell me next time I better arrive early and charge me 50.00 to have one carry-on bag for a 45 minute flight. Do not recommend them at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteReno to Las Vegas
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I am very pleased with Allegiant"

(United States)

Verified Review | Stewart to St Pete Clearwater. I flew alone with my 3 kids (their first time on a flight, ages 6, 4 and 2). I didn't pay for seat locations so I had them assign our seats. They were great to place us next to each other however I couldn't do online check in. I had to wait at the ticket counter to check in and get charged $5 for each boarding pass to be printed. The plane is no frills but I came prepared with snacks and ipads and crafts for my kids to pass the time. On the return flight we were supposed to get a huge snow storm at home. Allegiant cancelled the flight around 12 pm when our flight was set to leave at 7 am. I received a text and email which was nice and a few minutes after that another one with the new flight info. I was nervous since Allegiant only flies Thursday and Sunday to my destination but they rescheduled it for the following day, Friday. Overall I am very pleased with Allegiant and look forward to flying with them again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStewart to St Pete Clearwater
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"not use Allegiant Air again"

(United States)

Verified Review | My flights each way (from New Orleans to Raleigh) were delayed for maintenance issues. The numerous Fees charged exceeded cost of flight. Will not use Allegiant Air again even though it is a direct flight. I thought this would be a good alternative but without time or money saved, better off flying a trusted brand.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Orleans to Raleigh
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"nothing positive to say"

(United States)

Verified Review | Ogden to Phoenix Mesa. I have nothing positive to say. This airline caused me to miss my grandmother's funeral due to lack of appropriate planning and communication on their part. After a whole day spent at the airport, being told the plane would be leaving at 1, then 3, then 4.30, then 6. What was originally supposed to be a 10:25 am departure, ended up in a wasted day, tears, and heartache. In the end, I ended up not going at all because I had already missed the funeral that started at 5pm. They refunded my money and gave me a $50 voucher for another time. To me, this does not even begin to make up for the heartache and stress they caused me and my family today. I am so severely disappointed in how this airline handled the issue. They didn't update the flight info, they waited for hours to update anyone and they were only offering flight vouchers but no refunds. They only refunded me due to the severity of my situation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOgden to Phoenix Mesa
Date FlownFebruary 2017
Ground Service 12345
Value For Money 12345
no
8/10

"definitely give them another shot"

(United States)

Verified Review | Memphis to Las Vegas. I had a very mixed experience with Allegiant. First, our flight was delayed, but they emailed and texted us almost 2 hours before to let us know that would be the case. It happens, we appreciated the heads up. We were a little disappointed by the absolute now frills and nickel and diming that the airline does, but that's what you get with a low cost airline. Our big hiccup came when we landed in Las Vegas and found out that our bags had not been loaded on the plane. That meant that my wife and I, and our 3 year old and 1 year old had nothing (Due to charging for carry-on's we chose just to check everything). We were on vacation for 10 days and it took them 7 days to get our bags and car seats to us. But before I condemn anyone, Allegiant did right by us. They told us to go out and buy what we needed and they would reimburse us. Obviously we were skeptical, especially as the days went on without us getting our bags or car seats. But when all was said and done, they did reimburse us and we got a weeks worth of clothes out of it. It wasn't an amazing experience, but they did what they could to make it right. I'd definitely give them another shot.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMemphis to Las Vegas
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"would not recommend this airline"

(United States)

Verified Review | Las Vegas to Indianapolis. This was my first experience with Allegiant Airlines. Like many others, I was enticed by the so called "low airfares". Soon thereafter I realized that it was all a facade. I had already paid $25 to check a bag and was told I had to pay an extra $50 because my luggage was 5 pounds over the weight limit. So in essence I paid $75 to check one bag. This is absolutely ridiculous! The lady at the ticket counter showed no sympathy whatsoever as she responded in her robotic, uncaring voice. When I got on the plane I realized you have to pay for any snacks-$3 for a small box of M&M's! At one point in the trip, the flight attendant whacked my knee cap quite hard with his service cart, hard enough to make me scream out. He asked if I was all right but continued rolling the cart down the aisle, not even waiting to hear my response. Nor did he even come back and apologize or ask if I was doing OK. And the button to recline my seat was absent, so I remained upright the whole three hours of flight time. I would not recommend this airline to any of my family or friends.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Indianapolis
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no