Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1142 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

Allegiant Air customer review

(United States)

My wife flew Allentown-Sanford one way on July 7 and all went smoothly. No hassle printing out online boarding pass with aisle seat assigned for free no security hassles at under-utilized ABE airport flight smooth was actually due in 10 minutes early but in fact arrived on time. She was travelling with a personal item only so no extra fees to her rock bottom one way fare. I agree with prior reviewers that their fees do add up quickly so plan accordingly. Also keep in mind Allegiant flies from small airports which generally mean higher fares so at least you get the non stop service with them. Also bear in mind if you suffer a delay which is common with all airlines these days this could have been time wasted with 1-2 hours at a hub airport. As in most customer service reviews people quickly point out the bad without reporting the good. My advise is give them a try and judge for yourself.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

Waiting at the airport more than 5 hours and still here. The management keeps telling us stories. I am flying from GSP to FLL. I come to GSP each year to visit my kids at summer camp. They pulled the same thing last year. I will never fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Allegiant Air customer review

(United States)

Booked 3 passengers at the same time from Mesa to Duluth. Each seat was in a different row. Seriously? Another way to get you to pay money. Flight left at 6.45 am - we were told that once we were at altitude they would be coming around with the snack cart where all items were for sale however no coffee or tea but they had a full assortment of alcoholic beverages. Really? I can't get coffee but I can buy a beer? No thanks! No delays on the flight but waited for an hour for our bags at baggage claim. Spend the extra money and fly another airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Allegiant Air customer review

(Canada)

I get that this is a bare bones service but when an airline resorts to intentionally separating people because they didn't pay to choose a seat that's going too far. Not only that on a 2/3 full aircraft (both ways) they wouldn't let us move. This was on a flight between Bellingham and Honolulu in January 2013 and instead of impressing us with their value they were mean spirited in an attempt to extort a few more bucks. We won't fly Allegiant again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Ft Lauderdale to Greenville. Seems to be a consistent theme on this site. 4.25 scheduled departure - actual departure - midnight. Reason - 'mechanical' issues. There were 40+ kids on our flight heading to camp and still had a 2 hour drive to NC after we landed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Allegiant Air customer review

(Canada)

Nov 2012 we flew out of Bellingham family of 5 2 adults 3 under 12. We saved almost $1000 flying Allegiant the parking was where we saved as well as Allegiant flies into smaller airports. Check in was fine and we paid for assigned seating. Well worth it as we were 5 and we had the first row. The seats were fine no complaints. Flight left on time. The cabin crew were nice and attentive. No high pressure sales. My kids loved the snack packs they sold on board and I didn't mind paying for them they were not that expensive. The plane was clean but they are older so there has to be some wear and tear. Flight times were exactly as mentioned. We paid for 5 carry-ons. Coming back we were delayed 4 hours at LAX and had to move to another gate. Yet when we boarded the flight was good. So with the small fees and delays I being not wealthy will continue to fly Allegiant.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Allegiant Air customer review

(United States)

Flights both ways from Vegas to RFD and back went well. Flight out was on time. Plane was clean and seats were comfortable. Staff very friendly and courteous. Experienced good communication from staff and pilots re: gate change need for full runway slightly warmer cabin until engines full on and longer taxiing and delay about an hour on return flight. Airline does charge for both carryon and checked bags and food/beverages but this is mentioned on their website. Smaller plane so important carry on baggage meets their specifications which is listed on their website. I had no problems re: carryon checking in and printing online boarding pass. Overall a good experience with them. Would fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

First time and last time flying Allegiant. Flew from South Bend to St. Pete. First flight delayed 3 hrs. We had just begun take offf when we stopped abruptly and were told there was a gauge problem. We had to deplane while we waited for the maintenance crew to drive back to the airport! On the flight home we were delayed an hour again due to an air-conditioning problem. Sat on a very warm plane and finally left after the captain said we could fly with one air conditioner working. No free drinks were offered for all these inconveniences which were significant! The low price of fares is also not worth it because you have to pay for everything from checked bags to overhead bags and seat assignment.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Plane was 3 hours late. After arriving in LV we had to sit on the tarmac for 3/4 hour until a gate opened up. They are trying to run an airline to maximize someone's profit at the expense of customer service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

We signed up for text alerts for the 6/28 flight from Punta Gorda FL to Springfield IL. As expected we received alerts that the flight was delayed from 3.20 pm to 6.35 pm. Instead of sitting at the airport for a few hours waiting I chose to arrive 1.5 hours before the flight was scheduled to leave at 5.10 pm. When I arrived I learned that TSA closes at 5.00. There were no Allegiant employees at the ticket counter and when we attempted to contact "customer service" we waited for over 1 hour only to be disconnected and then called back to be hung up on. Told that we still had to be at the airport 2 hours ahead of the original scheduled flight. Why would they offer text alerts if they still expect you to be at the airport?
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no