Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1244 reviews
3/10
3 star Skytrax Rating
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Allegiant Air customer review

(United States)

I have been at the airport since 6.45am. There are roughly 6 planes worth of people stuffed into an airport meant to hold 2 planes worth. There are no restaurants just a snack shop in the corner that ran out of sandwiches 2 hours ago they do serve alcohol which isn't really making it's patrons calmer. All of the chairs are full and people are occupying the floor and every standing and leaning space. I believe there is only one bathroom but if I get up to investigate I might lose my seat. The only information booth with actual people is located outside of security so we are all essentially trapped in the terminal. Details are being delivered through an intercom system run by unapologetic staff. They assure us there is no new information and that our planes are unable to land at the airport because of cloud cover or leave their prior destinations because of rain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Round trip from Spokane WA to Honolulu HI was late 3+ hours each way. All delays were caused by Allegiant. This caused delays for our anniversary trip and generated over $400 of additional costs. Even though all delays were incurred by Allegiant they offered no complimentary services. Will never fly this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

We had a direct flight from Bangor to Punta Gorda on 1/29/14. Flight was on time until we entered the aircraft then told that our direct flight would be diverted to Allentown PA to refuel. Finally left Allentown and told it would be 3 hours to Punta Gorda. 4 hours later we were descending into Punta Gorda almost ready to land and the plane suddenly started climbing again 1 hour later we were told that it was too foggy to land at Punta Gorda and we didn't have enough fuel to hang around and wait for it to clear so were going to land in St Petersburg. After landing was on the tarmac another hour waiting to get to a gate. 6 busses and 3 hours later we were taken back to Punta Gorda.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

My sister in law was on a direct flight from Bangor ME to Punta Gorda FL. Instead of a direct flight they had to stop in Allentown PA. Then headed down to Punta Gorda FL. which original was suppose to land at 4.30 pm but because of the stop in Allentown PA. they changed it to 6pm. When they got to Punta Gorda FL. they wouldn't land and flew up to St. Pete FL. Finally put them on buses and bussed them back to Punta Gorda FL. They were not told what was going on and had no food or drinks and were made to stay on the plane. Arriving in Punta Gorda FL. at 11.30 pm. No one told the people waiting to pick the passengers up what was happening and if asked one person would tell you thing and someone else would tell you something different.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Allegiant Air customer review

(United States)

Have flown Allegiant about 12 times and have had only 1 on time departure. Our last flight was 1/26 from PIE to AVL. Over 5 hours late. Equipment issues. Worst part is that even though it had an Allegiant flight # it was flown by Falcon Air. Both plane and crew were Falcon. When we checked in we were told that it was a chartered flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Allegiant Air customer review

(Canada)

I recently flew from Niagara Falls NY airport down to Florida for a week. The plane we had was an older one no entertainment washroom could have been renovated. I felt this crew were not as professional as others I've observed. No coffee tea or water glad I had brought my own. We were a little late taking off because of de- icing. Upon coming back I was only a few lbs over with my luggage but got charged 50 dollars. There are too much add-ons for this airline. Overall this was the worst experience on a trip I've had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Flew Moline IL to Punta Gorda (or tried to) on 1/27/14. Half hour before landing announcement made we cannot land because of fog and are being routed to Sanford FL. Cannot land at another airport because not enough gas. Land at Sanford airport closed staff had to be called in. Told we would be getting hotel room only to really find out that we would be paying for the room because it was weather-related. 180 some people for 40 hotel rooms doesn't add up - a lot of whom were elderly. Most of us left on our own at Sanford airport with nothing slept on floor. No food or beverages offered. No customer service. Rented car when rental agency opened and drove to Fort Myers. Will not be flying Allegiant again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

Original flight out on Allegiant #1065 January 17 was eventually cancelled and we never actually flew it. We returned on Allegiant #1064 on January 23. Allegiant Air 757-200 servicing Spokane is not equipped with necessary technology to land in regions frequent foggy conditions. Allegiant misinforms customers of flight status when you can find out what is actually going on with your flight using FlightAware. Allegiant kept moving out the "delay" in two hour increments up to four hours after the flight had left the diverted airport for the return to the destination never actually arriving in the departure city.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Allegiant Air customer review

(United States)

I travel from Appleton WI to Orlando/Sanford FL at least two to three times a year and I always have a pleasant experience. I am a paraplegic and require aisle wheelchair assistance and they are excellent about it. I find the prices more than reasonable even after adding your baggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Allegiant Air customer review

(United States)

Maiden trip from PIE to SWF on 10/31/13. On time definitely a no frills airline. Stewards and stewardesses complained the whole trip about having a 4hr layover. Now the return trip: My flight was scheduled for a timely departure! Approx 7.30pm that meant being there by 5.30. Never received text alert and airport screens showed on time schedule. An announcement was finally made at 7.15pm of the delay we would hopefully be boarding after it arrived at gate at 9.15-9.30. After arriving after midnight I still had a 2 hr drive home. I can usually fly back and forth with just a personal item but rudeness is unacceptable. Everything is an added fee: seat water snack carry on checked bag priority seating etc.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no