Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1318 reviews
3/10
3 star Skytrax Rating
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Allegiant Air customer review

(United States)

Flight was scheduled for 11.42 am on May 2 2014 From St Pete to Huntington WV. Delayed 2 hours then 3 hours finally boarded around 5pm just to have to deviate due to mechanical problems. Flight was cancelled until the next day. We waited in line for over an hour for hotel voucher. Next morning scheduled to leave at 10am on May 3 2014 boarded early and again with the mechanical problems. Finally boarded the third plane and arrived in Hunting 24 hours late.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Allegiant Air customer review

(United States)

Flew round trip out of Fort Wayne to Phoenix. This was the only airline close by that was affordable for entire family to fly. The flight left early both times boarding started 45 minutes before departure time and we were on the runway 5 minutes prior to departure time and arrived earlier. I did pay for 5 seats and a checked bag and still came out ahead. The kids used backpacks and my husband and I each had a small bag that we put under our seats. They may have eyed our bags but never measured or asked any questions. The check in desk attendants and flight crew were all very nice. This trip definitely can compare to flying Delta. The plane was MD-80 very clean and comfortable. I will fly them again. I highly recommend being at the gate and checked in ready to go at least one hour prior to departure they board early and quickly!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

I flew from Michigan to Phoenix in January. Our return flight was delayed multiple times and then cancelled with a rescheduled flight for the next day. That flight was also cancelled with no new flight schedule. We were forced to pay for another flight with a different airline. I would not recommend Allegiant unless you enjoy worrying your whole trip whether or not you will be able to return without booking another flight. In the end it cost me more to fly Allegiant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Allegiant Air customer review

(United States)

We went from Greensboro to Sanford for a Spring Disney Trip. The staff was great from the check-in counter to landing. The flight attendants were very friendly. We had the same attendants on both flights and they remembered us and asked about our trip. The lady at check-in also told us that military doesn't have to pay for bags which saved me about $180. Overall great experience!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Allegiant Air customer review

(United States)

Bought ticket online in February also paying for seats and a checked bag. Later I added another bag and found on the itinerary that one seat was "not assigned". Tried to phone customer service but too long wait. On check-in at GRR I learned that the aircraft had changed thus deleting that seat. This got resolved by agent. But it caused me some confusion and time trying to resolve. Allegiant website not user friendly. I chose Allegiant because of convenience of departure and arrival airports and the times. But in general we were not impressed by the service. Don't know if we saved versus another airline. Will compare next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Allegiant Air customer review

(United States)

Flight was delayed each way. Rude service. The flight attendant literally told one lady not to take too long to put her bag away in the overhead. The flight is cheap but they add on charges for everything. I guess you get what you pay for.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Allegiant Air customer review

(Canada)

Our second trip travelling with Allegiant and for the most part we are happy with our flights to first Hawaii and now San Diego. However travelling from San Diego on April 20 we were concerned with the lack of communication about gate location. Since we printed the boarding passes the night before we expected no firm boarding gate at that time. When we arrived at the airport without checked in baggage we went directly through security as we usually do. However past security on the airport monitors there was no reference to our flight at all. All other airlines had the gate and time of departure clearly listed. We walked the airports 40 plus gates looking for any indication of which gate we should depart from. We then asked airport staff and they could only suggest we find an Allegiant agent which we could not. Again all other airlines were clearly provided with gate and departure time but not Allegiant. Finally we called Allegiant customer service and were on hold for 30 minutes. The person we finally talked to was after some delay was able to provide a preliminary gate assignment but suggested it might change. When we finally did find it even the monitor at the gate indicated gate closed. Rather than relaxing before our flight the time past security was quite stressful and at time we wondered whether we were at the right terminal. Communication is very important to passengers. All it would likely taken was a quick call the airport staff to get the monitor situation corrected. We will fly Allegiant again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Allegiant Air customer review

(United States)

My husband and I fly with Allegiant very often but the past 4 or 5 times it has been delayed. I flew from Lexington to Orlando/Sanford on April 6 and the flight was delayed twice. The first time said it would be delayed by an hour and I thought ok I can deal with that. Then a couple hours later I received a text from Allegiant saying it was basically delayed by hours. Now keep in mind I paid more for a ticket to come in at an earlier time because my house is 2 hours away. We actually got in later than it I had paid for the cheaper ticket. I used to really like Allegiant but now I am wondering if I want to continue to fly with them or not. We usually fly at least 10 to 15 times a year.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Allegiant Air customer review

(United States)

Have flown many times with Allegiant and always expected some delays but never encountered one at all. Our fare from Orlando to Springfield MO was priced at $408 with Delta a 2 hour layover at Atlanta. We booked with Allegiant and paid just $110 round-trip and non stop. The aircraft was clean and flight attendants wonderful. I regularly travel from Orlando to Little Rock Springfield MO Newport News and Salisbury (now deleted) and thoroughly recommend Allegiant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Allegiant Air customer review

(Canada)

My wife and I were scheduled to fly out of Bellingham Wa to Las Vegas on April 11 for the 9 am flight. An hour before departure we were told it would not be leaving until 3.30pm with no explanation or apologies (apparently there was a mechanical problem). We were given $8.00 food vouchers each and waited further delay until 3.45. Once on the plane it left as scheduled. We returned on April 18 as scheduled. The crew were friendly and professional but won't fly with them again as the their aircraft is old and unreliable not worth the savings!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no