Alitalia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 677 reviews
5/10
3 star Skytrax Rating
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3/10

Alitalia customer review

(Italy)

We flew recently in Magnifica (business) to Caracas (July 16th and August 27th 2012) and in Classica Plus (premium economy) to New York (November 4th and 19th). Not a terrible experience but sorry to say that our national airline is poor in terms of comfort service and quality of food. In Magnifica the service is not adequate at all (why are the flight attendants with some exceptions so rude?) and the food is very far from the Italian excellent international reputation. In Classica Plus we experienced seats not much more comfortable than in Economy very poor food light and headphones malfunctions. Extremely sad.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alitalia customer review

(Italy)

FCO-BRU and return (departure on 17-11-2012 return on 18-11-2012). Both flights on a clean A320 which was quite comfortable. Departures and arrivals on time efficient and polite flight crew and an appropriate food service for a 2 hours flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Canada)

Toronto to Rome and back again. Couldn't get proper seat assignments due to inconsistent information at booking and then at check in. Spent in total 18+ hours in cramped miserable seats. Check in staff in Rome were extremely rude. There are no words for how bad the food was - they would be better off telling passengers to buy food at the airport prior to boarding because it was horrible. Boarding is basically a free for all with no queuing or filling the plane from rear to front - so it ends up with people racing for overhead bins. No assistance for families or elderly passengers. Basically they got us to Italy and back. But it was just an awful experience all around.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alitalia customer review

(United States)

Flew American Airlines from US to Paris and back travelled by train to Rome then flew Alitalia from Rome to Tel Aviv then from Tel Aviv back to Paris connecting in Rome. The tickets purchased several months ahead were an excellent price. The ticket counter staff in both Tel Aviv and Rome as well as the staff on the plane were friendly helpful and professional. We had no trouble getting desired seats. We ordered vegetarian food which was excellent (fruit two salads fresh bread and butter cheese free wine) on both flights. The food on our Air France code share flight from Rome to Paris was a poor tuna sandwich but the staff and service were excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Alitalia customer review

(United Kingdom)

Flew Heathrow to Rome and back as part of a package that included flight. The toilets on the outbound journey were disgusting. On the return journey the experience was the worst I have experienced. As others have said when the flight was called there was no orderly boarding of the plane. People pushed and shoved me out of the way to get on first even though seats had been allocated. Once onboard I could see why. Having spent ages finding the correct size bag to fit in the overhead lockers when I finally got onboard space was limited. Passengers were cramming bags in where they could. Whilst we were still climbing and with the seat belt sign still illuminated passengers started to walk around the plane the stewardesses said nothing. The carpet was threadbare throughout. This is clearly a budget airline with a disregard to rules.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Alitalia customer review

(United States)

I flew from NY to Rome. It was a long flight with a rude flight crew poor quality food and a dirty plane. It was a mad house from the ticket counter to the boarding gate. A real lack of organization and even less concern for their customers. Plane arrived on time but the 9 hour + trip was not enjoyable given the conditions.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Alitalia customer review

(United States)

LAX-FCO-PMO. FCO-LAX. All flights left thirty or more minutes late but we didn't miss any connections. The food was good and flight attendants were generally friendly. We liked the bottomless wine and self-service snacks. Check-in process in Rome was bad waited in line for almost 90 minutes to check in which was frustrating. At the gate no organization at all. They just open the gate and it's a cattle call to squeeze onto the plane. Experience was better that expected.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Alitalia customer review

(United States)

BOS-FCO FCO-BOS - Outbound we were assigned vegetarian meals (whether through our error or theirs I can't say). I didn't eat the dinner but for breakfast we were served a single rice cake and a few pieces of cut fruit! On the return flight they messed up our seat reservations (made 5 months in advance) not once but twice for the same flight. The crew's passenger list showed no seat assignments for us so we got two middle seats next to the loos. On both trips the planes were dirty. The carpets were filthy. The loos looked clapped- out with bits of paper stuck around the walls. Do they ever clean these planes? Pros: The crew were polite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Alitalia customer review

(United Kingdom)

Heathrow to Bari via Linate return. The Alitalia experience within Europe has been improving consistently. Sad to see the end of the MD80s but the new fleet is good and clean service is fine and all flights were on time or early. Online booking is easy as is online check in though this is not yet available when with under 12s from Italy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Alitalia customer review

(United States)

YYZ-FCO 09/09/2012. Pros: great flight crew. Strangely it was an all-boys crew however they did their best to accommodate passengers’ needs. Level of attentiveness was very good and they were ready to smile and to answer any question. Pros: thinking AZ was a Star Alliance member I would have expected better standards. B763 was truly worn out even if it sported Star Alliance’ s logo. No PTV (almost acceptable) but the monitor close to my seat was shut off. The trim of the overhead bins across from my aisle was missing leaving a “raw” piece of airplane in plain sight. Throughout the night when the cabin lights were shut off the reading lights of my row were going off at once giving a sort of flashing / disco effect to the cabin. Although it was 09/09 the in-flight magazines were the ones of the previous month. The light brown economy seat I was in showed large dark spots although it felt slightly wider than regular economy seats and (a little bit) softer.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no