Alitalia

YYZ-FCO/FLR Toronto-Rome non stop: I flew Premium Economy. There was no special line for this class of service in Toronto. There was no invitation to the Lounge the staff welcome was fine but too concerned with the 4 in Magnifica Class and the full masses in economy. There were 6 of us in P. Economy section so nice and quiet. The seat recline was fine the leg rest was useless as I'm only 5'6. This did not elevate my legs in the least. The pillow and flimsy blanket were fine. Lots of room to manoeuvre between the seat in front. The plastic glass half full welcome prosecco was chilled nicely but that was the end of the sparkling wine. The food was not advertised in the generic brochure - a surprise on board it was the same food as economy class. 500 Euros more for Magnifica if bought on board I didn't bother. The overall pilot/flight was smooth and 40 minutes early November 18 2012.

Flew from London to Brindisi via Milan on 4 March 2013. The staff at Heathrow were very good. The flights were good and the inflight service was attentive.

Took Alitalia to Abu Dhabi last week. Flight from Rome was on a brand new A330 with the most generous legroom I have seen in a long time. Food was tasty on both flights. Flights on time. Flight attendants did not offer drinks during the flight but you could get drinks and snacks from the galley. In-flight entertainment also brand new with nice selection of movies. Cabin was clean. All in all a pleasant experience. Will consider them for my future travel.

I flew from Milan to JFK on AZ604 yesterday. The flight was great the food good for Italian taste and I was especially satisfied with the inflight service centre set up in the back galley after the main service. You can help yourself to drinks and snacks at your own convenience. This kept us well hydrated throughout the flight without having to wait for drink runs from the crew. The atmosphere on board was very relaxing.

Flew from Luxembourg to Rio and back to London in January. Long-haul flights were on Alitalia's brand new A330 which is a very nice plane. Sadly the overall experience wasn't great - the staff looked bored and disappeared for most of the flight the food was pretty disgusting (and I'm not a fussy eater) the in-flight entertainment system was very sticky (cue people hitting the screen behind your head for half the flight) and the selection of films was poor. The flights were ridiculously cheap so perhaps you get what you pay for in which case maybe this review should be an overall 9.

LIN-FCO-YYZ economy class. All flights on time aircraft's in good conditions. Cabin crew so-so. Food better than other flights. Will definitely fly them again.

Greece to Toronto Ontario. Flight was ok but the service and my seating arrangements were absolutely horrible. I flew with my 2 daughters one who is 9 months old and even when I arranged for a bassinet for the baby I had my daughter for 11 hrs on my lap because apparently Alitalia only carries 2 Bassinets on the flight. After all this they lost my luggage when I arrived and it took 5 days for me to retrieve it. My first and last time I fly with them.

Flew VRN-FCO-MIA and back in Alitalia economy on a reward ticket. All flights more or less on time. Crew on domestic flights almost courteous crew on international flights presumptuous and on the brink of being outright brazen. On top of that they did not see any need to keep the airplane reasonably clean. The restrooms looked on both intercontinental trips like the restrooms of a run down railway station. If you have an alternative avoid Alitalia.

Frankfurt-Rome-Tblisi. Check-in Frankfurt is done together with Air France/KLM in T2 - very efficient. Frankfurt-Rome on time with beverage service. Crew okay. No newspapers on this flight. Rome-Tblisi at odd Hours arrived in Tblisi at 5 am. Flight only 70% booked so I had plenty of space. Food was good though cold only. IFE limited. Baggage took quite a long time to arrive on the belt. Would fly again.

YYZ-FCO-IST. We flew with Boeing 777-200 from Toronto to Rome. We had a delay of half an hour. The airplane was decent. The cabin crew were not friendly. I ordered vegetarian meal and it was awful. I have flown this route before and the meal was the same for both flights. They never change the menu! The personal entertainment system was terrible. It had very limited variety of songs and movies. Also it did not work for about 2 hours. The snack was good and it was prepared specially for vegetarians. The seats were okay. When we landed to FCO the ground crew were rude and raised their voice to us just because we stopped for a minute to take out our boarding passes. From Rome to Istanbul the seats were uncomfortable. We had a delay of half an hour. The snack was good but it was very small. Overall I will totally not recommend this route because of the delays and the little leg-room.