Alitalia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 667 reviews
5/10
3 star Skytrax Rating
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1/10

Alitalia customer review

(Canada)

We flew to Rome from Toronto. The seats were very uncomfortable. The television monitors were the old style down the centre and far apart and showing a movie with English subtitles. Our return flight was no better I'd say it was worse. The boarding was a free for all no help for seniors or folks with little ones. They started to load from the front then opened the back doors so you had folks trying to squeeze past each other in the aisles with luggage while others were stowing belongings - it was chaos. Our seats were dirty stained and torn fabric pockets were ripped. The meal - dried out and cold pasta that they called a lasagne. Needless to say never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alitalia customer review

(United Kingdom)

I fly to MXP or LIN often from London and have to say Alitalia have one of the youngest fleets in Europe. Planes are spotless (unlike UK counterparts) and the service is always top class including the food. It's such a refreshing change from 5/6 years ago!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Alitalia customer review

(United States)

JFK-Rome FCO. A330 New York to Rome in Premium Economy a new class Alitalia just launched. The flight was amazing. Plane was new and clean and the Premium Economy has a separate cabin that is spacious and very nice. We received a welcome glass of Prosecco and snacks which was a very nice touch. The seats were very comfortable and the entertainment system was amazing. The screen is very large by any standards (bigger than in most business class seats) and the choice of movies was impressive in many languages. The food could be improved for sure and the service still has some way to go but overall the new Alitalia is much better than before.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Alitalia customer review

(United States)

Milan-NY JFK - I recently flew A330 from Milan to New York JFK in economy class and the flight was extremely good. The plane was clean and brand new the seats very spacious and comfortable. Most importantly the in-flight entertainment was the best I have ever had in economy on any airline. The screen is very large and the selection of movies is very impressive. Food was better than most economy flights as well. They even gave us ice cream mid-flight and plenty of drinks. Very nice touches. Overall this was the best economy class flight I have ever taken. Alitalia has improved so much they deserve a new reputation now.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Canada)

We flew Toronto to Rome and on to Rimini. Our experience with Alitalia was terrible. We were delayed by 5 hours leaving Toronto which resulted in a 9 hour layover in Rome. This turned into a 12 hour layover as our flight was delayed. We were given no information about how the delay would impact our connection and were sent from desk to desk to speak with various staff who were rude and couldn't (or wouldn't help). Since we had been awake for over 30 hours without our baggage we asked staff for toiletries so that we could wash and brush our teeth. Staff were rude and unsympathetic.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(United States)

LAX to VCE via FCO 9/15 FCO to LAX 9/27. Both flights on A330 with new seat configurations. Second leg from FCO - left 45 mins late arrived into LAX 30 mins earlier. Fast check-in good flight good food great service from flight crew plane very clean. No problems. Will fly Alitalia in the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alitalia customer review

(United States)

Sep 7 LAX-PMO (via FCO) return on Sep 17. Impressive service longhaul from LAX-FCO (and back) on clean newer 777 professional attentive and neat crew that served 2 meals and a snack efficiently. Between services crew visible and readily available to assist. Left LAX late but made up time easy connection to PMO. FCO is sprawled out and walking between intl and domestic terminal long-not for the out-of-shape. Boarding area for return FCO-LAX was a fiasco-no delineated queues difficult to understand overhead announcements- in either English or Italian. Would recommend Alitalia!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Canada)

Flew from Toronto to Rome and back. Boarding in Toronto was chaotic there was no process to board back of the plane first then middle then front. It was a free-for all. Staff remained at back of plane for entire flight except when serving beverages then meals. No water or snacks in between meals. The planes were old - in fact had ashtrays in the arm rests. TV's were the old fashioned shared versions. Movie on the way over was pathetic. One of two movies on way back was good. Cold air was blowing the entire time from Rome to Toronto with no way to adjust air flow. I will not fly Alitalia again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Alitalia customer review

(Canada)

Flight from Toronto to Rome and then connecting from Rome to Milan. Our flight was late leaving Toronto by 45 minutes actually 1 hour by the time we left the runway. During the flight the crew were inattentive and somewhat rude. They appeared only when serving drinks and meals and disappeared during the remainder of the flight. Passengers had to go and get their own drinks after service was completed. Lots of spills as passengers walked from the back of the plane with their drinks. The continental breakfast was pathetic offering 2 Oreo cookies along with yoghurt and a soggy pastry inside a cellophane wrapper. When we landed there was no fast tracking provided for us at the passport control and we had only half an hour to get through before our connecting flight. It was no surprise that we missed the connection as it was in the other terminal. We were issued another boarding pass and had to wait another 2 hours for the next flight. That flight too was late leaving. We will never fly Alitalia again. Service is unreliable flight crew are indifferent and the washroom facilities during the flight are deplorable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Alitalia customer review

(United States)

My husband and I recently took a code share flight with Delta on Alitalia from Chicago to Rome. Flight #'s 629 ORD-FCO and 628 from FCO-ORD. Both flights were pretty much on time and boarding was a very organized way of doing things. The organization from Rome was a fiasco. There were not enough seats in the terminal at the gate causing everyone to crowd around the desk. It was impossible to see where we were to enter the process of boarding other than the blue carpet for the honorary fliers. This caused a huge crush when rows were called. It was chaos. The service on the plane was ok however the food was totally inedible. The snack on the return flight was tasteless. There were no air vents at the seats and the lighting on the sides of the airplane was out in many areas. The bathrooms were not in good repair and the TP ran out early although it was replenished at some point. The monitors were very far apart. If you weren't sitting in a seat close to one it was impossible to watch the programs.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no