Alitalia

✅ Trip Verified | This airline is indeed a disgrace in the airline industry. I had the worst travel experience of my life in Italy. Upon arrival in Rome, we waited for 2 hours at the baggage claim area, no one did ever inform us that this airline had a strike and no one knows where our luggage was. We had to spend another 2 hours lining up at the customer service to fill out a claim form and we were told that someone will call us when they find our luggage. Ergo, we left the airline empty handed. 3 days had passed, no calls and no one was available to pick up our calls, we decided to go back to the airport. Hundreds of pieces of luggage were everywhere, anyone could freely get any luggage as no one was monitoring it. We only found one of the luggage and the other one went missing. We reported our missing bag via email since as we don't have time to line up for another couple of hours to declare our missing bag as we were headed to our our next destination. Only to be told that they are not responsible for our missing luggage, that it is our responsibility to report it to the police. We were really shocked on how these people handle this situation - as if they are really used to this kind of situation. Their defense is ignore complaints or concerns like there's nothing wrong. The missing bag is not fault of our own! Their crew went on strike, their passengers are innocent with what's going on with their company. It's not fair that they dragged us with their misery and screw up our holiday just like that. As soon as I came back home after our vacation, I immediately called their customer service, their agents were just hanging up on me whenever they hear the purpose of my call. This is truly unbelievable! Until now, no one hasn't gotten back to us about the status of our missing luggage.

✅ Trip Verified | A terrible experience. A disgrace. From the wifi not working (not as advertised) to the lack of service on flight (for over 9 hours we were left without drinks, no juices nor any other drink was served except for water that you had to get up and go ask for) to the 2 hostesses at the check-in making sexist comments about my husband being 20 years older than me. They literally gossiped in my face in Italian while checking my documents unaware that I speak Italian too. Needless to say, this happens only with Alitalia!

Not Verified | Will never fly Alitalia again - first they send me a message to check in and two hours later they email me to say the flight was cancelled. Not even 24 hours before the scheduled flight. They provided no alternative flights, only a request for reimbursement. Who knows how long that will take to finalize, in the meantime I'm at a resort scrambling to reschedule it for the same day with Alitalia - I find a flight out (not easy to do when you're on the island of Cagliari, and Alitalia is the only airline servicing Cagliari from Fiumicino airport in Rome) and pay for that one too, have to make it a round trip because the website doesn't per me choose just one-way. So I get that confirmation by email and think crisis averted, but 15 minutes later I receive another email from Alitalia cancelling that reservation too! I go online to see what is going on with the company, and apparently they're planning to strike two days after my scheduled flight. I call both customer service numbers and they don't answer, then the call gets disconnected, what utter hell they put their customers through without so much as an explanation, or a flight alternative! Never again will I use them, horrible example to set as a company.

Not Verified | I’ve never seen such a bad company. Rude people. No service at all. They lost my luggage. Well it has been on "delivery" for the last 2 days…. Terrible choice

Not Verified | Worst airline experience of my life. Alitalia workers were on strike when we landed in Rome from Olbia, Sardinia, and no one had bothered to tell passengers before we checked our bags to embark. We were told we could not have our luggage back due to the strike, and that it would be sitting on the tarmac for days. We had a flight home to Toronto the following day and did not have days to wait for our luggage. The staff was incredibly rude and unconcerned with the situation they had imposed on their customers. We have ZERO faith we will ever see our luggage again, which almost a week later is still sitting at Fiumicino airport with no response from Alitalia to my emailed inquiries about when we will have them returned to us or receive reimbursement for the lost items. They are chaotic, rude, and will not be accountable for any costs they impose on you.

Not Verified | Worst customer service ever! First they canceled our flight (no email to let us know ahead of time) they let us know when we were in the airport, Gladly we could change our flight, I saw a customer service not using a mask during a pandemic, they never asked us for COVID test during a pandemic, my passport last name and my married last were not the same and they made a huge deal about it and they would not let us get in the plane until I show a marriage certificate. Let alone I needed help and all the stuff and customer service looked at me like they don’t work there and pretty stressful experience.

✅ Trip Verified | We flew from Brindisi to Rome, service was trash everyone there is on a power trip, no customer service skills at all. Very rude. Then Rome to NY, the flight was fine, but they didn't pay Delta for our connecting flight to Atlanta. Delta found our name in the system but said the spots were only reserved and basically Alitalia owed them money, to actually book the flight. We didn’t find this out till we got to NY because none of the service desks/ppl at the gate were able to print us our ticket in Rome or brindisi and didn’t say why. So we get to NY Find this out and end up missing our flight. We’re still on the phone with the airline on hold to get this sorted out. I’m very disappointed with my overall experience with this airline. Unreliable airline and rude people working for them. These are only the issues we had on the way back home to ATL. We had issues otw to Rome too- again rude staff and terrible customer service.

Not Verified | This is the worst airline ever! Starting with a website that is sooo Not user friendly. To the extremely rude and unprofessional staff on the phone and in the airport. Nothing like waiting to check in and only 2 people working the counter while 6 people stand around talking to one another’s door there’s about 60 people on line. Lazy doesn’t even cover how these people acted! The food on the plane was awful! You could only have water to drink - the food was served prison style. No one smiled or even pretended to be happy, you felt like they were doing you a favor just being there. They picked up the trays of uneaten food and that was the last you saw of these miserable people. I did ask why they weren’t serving and soft drinks I was told it was due to COVID restrictions which I found out was false. The inflight entertainment was a joke 9 hours of flying with movies from 1990. Never again will I fly Alitalia.

Not Verified | Very bad airline, I cancelled my trip in June 2020, they gave me a voucher to use in Europe only and never told me I had it, it only lasted for 6 months then it expired. I found out myself when I called. I couldn't use the voucher credit as travel in Australia is banned and we are in Lockdown. They wouldn't extend but can apply refund only for the tax part of the ticket. So I lost all the money for my ticket. Can only get a tiny bit back. But when I call them in Italy they are very rude they hang up when I asked them to repeat what they said. Very rude and not helpful and greedy to keep peoples money. Absolutely horrible. Will never book with them again.

Not Verified | Alitalia cancelled my flight, replaced my ticket with a flight with only half the itinerary, which I obviously cancelled, and now I'm still waiting on my refund 4 months later! The worst is that they have horrible customer service, I wait for hours on the phone, until someone simply hangs up on me. This happened at least five times. I will never fly them again.