✅ Trip Verified
| Rome to Prague. On September 15, 2019, we bought 2 tickets on the airline's website for January 15, 2020 from Rome to Prague. November 13, 2019 by mail we received a message that our flight was canceled We contacted the contact center, where we were asked to purchase tickets for another flight with an additional fee. The operator did not warn us that the new flight is also joint and there are no clear agreements with the partner Czech airlines and sold us a new ticket. As a result, we paid another money and received a confirmation email for flight AZ7546 on January 15, departing at 14-50 However, on December 6, I again received a letter that our flight was canceled. When I called the contact center, I communicated with an operator. She told me that the flight at 14-50 does not fly. To my objection that the flight on 15.01 at 15-15, for which we originally purchased tickets, exists on the website of Czech airlines (indicated that together with Alitalia), the operator replied that our flight on this flight is not possible. There are no other direct flights on January 15 As a result, I had to issue a refund. The operator assured me that they will issue a refund immediately, within 3 banking days I will receive money on the card. How could you sell tickets when there are no clear agreements with the partner airline? Why didn't I get a refund and buy a ticket from Czech airlines for the flight I need when I canceled my first flight? It has been more than two months since the ticket refund was issued at the contact center. Still no refund for my money.