✅ Trip Verified
| I flew from Moscow to Palermo, with a transfer in Milan on October 3, flight number AZ7027. Upon arrival in Palermo, my luggage was lost. I contacted the Lost and Found, the staff promised me that they would deliver my luggage to the hotel early in the morning of October 4th. As a result, my luggage was delivered only in the evening at 8 o’clock! All this time I had to be in discomfort and without the basic hygiene products that your company had to offer. Then on October 5, my flight was again your company flight number AZ1790 with a transfer in Milan. At check-in, I asked you to deliver my luggage directly to Moscow. An employee of your company began to claim that I need to wait a day at Milan airport! When my stopover duration was to be only 1 hour 10 minutes. It was her mistake, she did not give me a boarding pass to Moscow and sent my luggage only to Milan. She scared me very much and made me nervous! Before flying to Milan, other airport employees announced me and said that there was a mistake and they gave me a boarding pass to Moscow. I asked several times, was my baggage redirected to Moscow? They claimed that yes, everything is fine. You will receive your luggage in Moscow. Then when I arrived in Moscow, my luggage was lost again. It's just awful and this is the first time I've met so much disgusting service! As a result, I was able to get my luggage on October 7th! Very disappointed and will never use it again. Ruined my vacation.