Alaska Airlines

Flew from SFO to Seattle Seattle to LA and then Seattle to SFO. Check in and boarding was seamless - for each flight we departed either on time or ahead of the scheduled departure time and luggage was always ready to be picked up within 20 mins of exiting the aircraft. Flight crew are friendly. Will fly with them again.

SFO to Seattle. Printed my boarding pass and was waiting to board my late night flight back to Seattle which was delayed by 3 hours. When I checked my options for changing the flight I was told its a non refundable ticket and to change was $100. Staff do not appear trained to be polite and offer service. We waited for passengers from a connecting flight to arrive this consumed another 30 minutes.

I choose Alaska over United on my flights from LAX to PDX or SEA because they fly 737 and not commuters and offer a better Coach product than United. Crew seems happy to be there and they have hot food to purchase with good coffee! Having Wifi is a plus as well.

SEA-ANC return in First. On the way up Anchorage was expecting bad weather. The FAs who had already delayed providing any first class service until about 50 minutes into the flight decided more than an hour out of ANC to prepare the cabin for landing. They got on the overhead and informed everyone that the captain had ordered this then promptly ceased service closed the restrooms and plopped down in their jump seats to chat. (This was clearly visible from First.) About a half hour of smooth flying later the pilot got on the intercom and announced that the FAs should begin preparing the cabin for arrival. It was obvious he had no idea the FAs had ceased working 30 minutes earlier. Alaska really needs to do something about its FAs. They used to be the best in the business such that it was a real treat to get to fly Alaska on this leg; now this route in particular is staffed by burnouts. I get better treatment on Delta for my Alaska frequent flyer status than I do on Alaska.

Traveled to and from Anchorage from Kansas City in Sep 2012. Amazing to find the Alaska Airlines structures built in several airports to squeeze hold baggage fees from customers - but poorly staffed. Lines were longer when standing in line to check bags where baggage fees had been earlier paid on the web by credit card. On the full flight back from Anchorage to Seattle on 17 September I don't know that I have ever been packed tighter in an aircraft. I am not a tall man and my knees were in contact with the seat in front of me for that uncomfortable 3 hour leg. I know the economy is tough and the airline business intent upon wringing the last buck they can from the consumer but Alaska Airlines has taken this to a new level. I felt for the flight attendants hawking meals video devices and other such up and down the aisle. In Seattle prior to the last leg to Kansas City they gave us a start by posting a 7 hour delay- with no explanation whatever. Fortunately after 20 minutes of angst the original departure time was reinstated. I last traveled to Alaska on Alaska Airlines quite a few years ago and the present experience in coach was like night and day.

Flew Newark to Honolulu via Seattle and Bellingham First Class. First time with Alaska. Very impressive. Seats comfortable food was great. The flight from Bellingham to Honolulu had the best airline food I have had. The crew were friendly on all legs. One thing that did annoy was that even though an announcement was made at the start of each flight that the front toilet was for first class only during the flight Economy passengers would use it and not be stopped. The digeplayer was not up to the standard of in seat units and did not have a good selection. But overall excellent flights. Would fly with them again.

Alaska Airlines is slightly better than other major U.S. carriers. Like the legacy carriers they have also done away with blankets entertainment and free coach food. Fortunately flight attendants were actually kind and I did find the seats to be noticeably more comfortable. Having a friendly smiling crew and a nice seat made quite a difference.

Heading to Disneyland for our daughter's sixth birthday. Planned well in advance and when it comes to checking in they have separated the three of us with their updated seat assignment. We all have the same last name an it clearly states that we're travelling with a child. Get to the gate only to be told by the agent that she can't do anything and we should ask the flight attendants to find us seats together. We get in the plane and explain the situation to the flight attendants and they now tell us that hey can't do anything and we're out of luck. "Maybe someone will be nice enough to switch seats with you". Is this really how you handle mistakes? By passing the buck and doing nothing? A complete disappointment from a company that has obviously forgotten what customer service means.

I booked a one way trip from Seattle to Los Angeles and after reading some of the negative comments I was a little concerned. It turned out my worries were unfounded. I booked my trip online some time before the trip and got a very reasonable price. I was able to select seats on reservation and was able to change them when checking in online. On arrival at Seatac check in was smooth and swift and the boarding process was well organised. Staff on board were pleasant and informative and I found the on board wi-fi excellent - and cheaper than what some hotels charge! All in all a very pleasant flight and would certainly use Alaska again without any hesitation.

One way from San Diego to Seattle in first class. I paid approximately $450 for the seat. The extent of the food service on the 2.5 hour flight was a fruit and cheese plate. Pitiful to describe and worse to eat. There was also absolutely no in-flight entertainment no headsets and no video.