Alaska Airlines

Flight was late on both legs of round trip. The food advertised was not available and what was available they ran out of so we could not feed our 3 yrs old. When my husband complained the flight attendant happened to find something. There should be enough food for the passengers especially when you're landing at 10.30pm.

The day we were to depart was a bad weather day for the North Eastern part of the country and the aircraft we were to take from Reagan International was delayed due to weather. When we arrived at the airport shortly before the flight I received a call regarding this delay. When we finally go to the ticket counter the agent informed us that we would more than likely miss our connecting flight and they wanted us to depart from Dulles. After speaking to the customer service agent we were informed of the situation and they would pay for a taxi to get to Dulles send our bags and upgrade us on the United flight to first class. We got to Dulles with time to spare boarded our flight and got to California early enough to get a good nights rest before catching our connection. End result we arrived to our destination refreshed on time and ready. Our luggage arrived with us as well.

DCA-SEA Dec 24 Y class. Orderly bordering and flight left on time (it helped that DCA was practically empty at 5pm on Christmas eve). Seats clean and definitely provided more legroom than my United flight a few weeks later. Service efficient but nothing extraordinary. Solid and consistent performance.

Just flew from Vancouver to San Diego via LAX with Alaska. 2nd segment was with a Delta Regional operating for Alaska. My bag which was checked through did not arrive. Airport rep said it was the 3rd day in a row this had happened on the Vancouver flight. When I called Alaska to find out why this known problem was not addressed and why I was the third day victim the rep kept trying to tell me it was Delta's fault and then hung up on me.

BLI to HNL on 26 December 2012. Alaska's in-flight staff were excellent on this flight. Three beverage services and free mai tai's before landing. The rented Digiplayer was delivered promptly after take-off. Staff were all very cheerful and did their best to make our flight enjoyable. Excellent work.

Excellent flight on new 739-900ER yesterday (AS 109) from SEA to ANC. Excellent crew and great service all in light on a very bumpy flight due to strong winds along the route. Last few flights on AS have really been good with on time departures and arrivals.

I have been sitting in Calgary airport for 4 hours with little communication from the staff as to what is going on. First they have us board the plane and the plane is not even functioning. Then they have us sit on the plane for over an hour before telling us what is going on. Then finally they instruct everyone to get off the plane and wait. And wait. And still waiting. Finally an hour later they board us again saying everything is repaired and we are ready to go. Oh but wait we are still sitting here waiting with no communication from the flight team. I will never fly them again.

I flew from DFW to Seattle then on to Honolulu. Interior of the planes are shabby and worn. Seats are hard and narrow with minimum recline. No pillows blankets or footrests. FA tossed a bag of mixed nuts toward my hubby by the window seat couldn't she have handed it to him?

I started flying another airline about 2 years ago but today decided to give Alaska another chance. I was sorely disappointed. The ticketing agents greeted me with frowns and a cold mechanical demeanour. The woman managing the line was condescending and seemed irritated with everyone. When I boarded I found my seat 3-A to not fully recline. The amount of leg room wasn't enough to cross my leg at the ankle and the general appearance was worn out and dirty. Once we were in the air the man in front of me reclined and I was no longer able to reach my bag under the seat. Now I would expect this in a coach seat but again they're calling this first class. I was served a lacklustre although well presented breakfast of eggs with tomato and asparagus a potato cake and fresh (ish) fruit. The flight attendant in my cabin was prompt and polite but the announcement about Alaska air credit cards droned on for what seemed like an eternity. Alaska built a reputation with exceptional customer service and a clean well maintained fleet of aircraft. Today booth there workforce and equipment seems to be in need of a serious overhaul.

I fly Alaska a lot - MVP Gold for several consecutive years. I maintain this status mainly through partner airline miles. The main reason I stick with Alaska is that they have direct flights to two of my primary destinations from SEA where other airlines have stops in between. Service on Alaska is wildly variable. One flight will be the best service I can remember and the very next flight will be painful and unpleasant. So - if you are lucky and get a newer aircraft and a good crew you are good to go. If on the other hand you get one of the worn-out planes and/or a crew that couldn't care less if you were there or not.