Alaska Airlines

My wife and I travelled to SEA and return to ANC recently on Alaska. No issues at all problem wise. Both flights were fine crews were great lanes clean on time arrivals etc. I tried to upgrade to First as I am a MVP Gold member but alas no luck. Maybe next time. I told my spouse it is a nice experience and she was hoping to see it firsthand. Anyhow keep up the good work and thanks Alaska.

Took Alaska to Cabo on Sept 15th Alaska stated flight is still going. Get to San Diego Cabo flight still going. 30 minutes later our flight is cancelled. Alaska says no seats open back to Seattle tough luck. Find out the Cabo airport was shut down the day before and Alaska flew us to San Diego knowing this.

I had a flight scheduled from ATL-SEA and the day of it was cancelled. So just four hours before my flight I was scrambling to get another flight that day.. Not only that but they didn't even send an alert that the flight was cancelled. My google alerts notified me about the cancellation. The customer service is non-existent and I will never book with them again. Book at your own risk!

Returned last week from a ANC-SEA-ATL and return in First. No complaints with the flights at all. As usual (for me) the service was outstanding the planes clean and the flight crews were very friendly. We were told we would be departing ATL about an hour late due to a crew rest issue. This would cause me to miss my connection to ANC in Seattle. I was rebooked quickly by the ATL folks. I caught my flight with minutes to spare in SEA but of course my bag did not show until the next flight. The Alaska employee at baggage claim was tired and a bit grumpy but I was given a coupon for 2500 miles and that was fine with me. Besides this issue all was great. Looking forward to our next flight to SEA this Thursday evening.

We have just arrived back in New Zealand after our Alaskan cruise and would like to commend Alaska Airlines customer service desk for their excellent and sympathetic response to out late arrival due to tardy shuttle service resulting in our late arrival at LAX airport. We were very stressed as were to travel to Seattle the staff member advised that although our flight hadn't quite left it was indeed too late to get on but immediately advised that they had a flight every hour and could get us on the next flight. After all this there was no extra charges for this change we were so impressed with that.

Alaska is our airline of choice. MCI-SEA-ANC flights generally good and on time. New Sky interior slimline Recaro seats (a bit uncomfortable). On landing at Anchorage the pilot apparently took a wrong taxiway or misjudged the turn as he braked to a halt (squeal on the brakes hard stop) then used reverse thrusters to turn the plane completely around. ANC-SEA-MCI late flight out of ANC substituted a smaller plane which put us in a non-recline seat. All in all we have been satisfied with Alaska and will continue to use them as these are somewhat minor issues and tend to be found on all airlines.

I flew Alaska non-stop from Dallas to Portland first class. The crew were very friendly and attentive to everyone's needs. We had an hour delay after boarding the aircraft in Dallas but the crew kept everybody informed and kept serving drinks and a small snack for us. Very impressed with their first class service.

Recently flew on Alaska Airlines with my 2 longer legs (TUS to SEA and ANC to PDX) in First Class. On these flights (along with the other 2 segments) the flight and flight crew were fine. My complaint is with what defines "First Class" to Alaska Airlines. On TUS-SEA our meal consisted of a chicken sandwich and a chocolate mint! No inflight entertainment devices provided. On the ANC-PDX segment (which was 2.45 Alaska time to 7am PDX time). No wake-up breakfast which meant zero food provided at all. Flight attendant asked if we wanted anything as we were already in the process of pre-landing operations. And since an overnight flight no inflight entertainment. Guess I'm expecting too much for paying for a first class seat.

Flying from Soldotna AK we were fogged in. In only takes a short while for fog to burn off but they delayed the flight twice and then canceled it. I had the option to either have a 12 hour layover in Anchorage or spend the night in Seattle's airport. After waiting 3 hours I was flown to Anchorage. I had 100lbs of frozen fish I worked hard catching. Alaska air refused to help in any way. No mailing my fish home no putting it in a freezer. They refused to put me in a hotel to sleep no options whatsoever. I called them and the woman told me "We can't pick up the tab for every act of God" and "this happens all the time." Once in Anchorage I tried to switch to the flight where I stay overnight in Seattle because someone I knew had a freezer and I could stay there. Customer service said 1 seat was left while asking her supervisor permission the seat was taken. I took the next flight 4 hours later only to find out the freezer was unavailable so late at night. So I was sent by customer service to get my fish from baggage (it was checked) then come back. I did and asked again to change to the plan to layover 12 hours in Anchorage. I went and waited in line again. I got my fish into the freezer in Anchorage for 28$ not bad but I shouldn't have to pay for that. 3 hours in Soldotna 12 hours in Anchorage a red-eye flight to Seattle then another 3 hour lay-over until my next flight home which is only a 2.5 hour drive. I was so exhausted. I can't believe this happens all the time and everyone lets them get away with this.

My first flight from Vancouver to Seattle was great - the crew were fantastic. However my flight from Seattle to Salt Lake City was not very enjoyable. I found the crew to be lazy and rude. I tried to order a beverage on the plane and they had closed out early (1 hour early) and right after they had passed with the drink cart. I've flown before and unless there is turbulence then typically a plane will serve you until about 30 minutes before landing. One flight attendant was very rude. I usually love flying Alaska and was about to apply for my Alaska Air credit card but this was very disappointing. I think I may hold back on applying because of this particular experience.