Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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9/10

"pleased once again with Alaska"

(United States)

Returned last night from Seattle with Alaska Airlines after visiting my daughter there. The flights were fine in both directions. I had hoped to get bumped up to First, however, that did not happen. I was pleased with seat 8F down and 9F back. There is only so much the flight crews can do on redeye flights but I will say the flight crew on the way back to the Greatland was impressive as one of the passengers two rows up from me experienced some type of medical issue. Three of the four attendants worked with him and all went well upon our arrival. We were ontime and had snow waiting for us - how nice. My bag was about one minute late so I received my 2500 mile voucher. I informed some of the other passengers who were waiting with me and they too got miles. I read the review of the unhappy customer who flew to Mexico recently, I have to say that the issue of paying for anything in First Class is incorrect based on my experience. You will hear back from their Customer Service folks and they will do what it takes to make things right for you. I hope it does. Anyhow, I am pleased once again with Alaska and look forward to my next flying experience to Chicago at Thanksgiving.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteANC to SEA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"nice and well trained staff"

(United States)

I'm throughly impressed, my last 2 flights were with Delta and they were just horrible. From being told that my seat was sold to a different person and I'd have to rebook a different day to getting to an Alaska Airlines flight and getting seated fast and being appreciated for being in the military, it's refreshing to have such a nice and well trained staff that suits in customers in every way possible. Thank you
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Seattle
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"it wasn't professional"

(United States)

The seats were uncomfortable, barely reclined and featured an "innovative" design to provide 3" of leg room. I'm tall and I would expect 1st class to provide extra leg room. Not on Alaska Airlines. My knees were crushed for a good part of the flight. Food, other than soft drinks all other beverages cost. Nothing was complimentary. The meal was a TexMex Salad that was mostly a pile of lettuce with cheese on top. A prepackaged cookie was thrown in. Coach had options better than First class. Upon asking for some fruit from coach I was told "we'll see" and it was going to cost me extra. Coffee was never offered and upon asking I was told maybe they had some in coach but they were out. Little to no complimentary inflight entertainment. That was going to cost too. As soon as we were over Mexican airspace the whole system went dead. No wifi. Not even when flying in American airspace. If it was offered, as apparently it was on some flights, it was going to cost. After meal service, I couldn't get a even a small bag of pretzels. No effort was made to make the flight more comfortable or to provide any alternative food. The crew was friendly enough but seemed inexperienced in providing any first class service. Oddly the flight began with an announcement from the pilot (male) on how attractive the all female flight crew was. I felt as if I had stepped back 50 years. Though minor, it wasn't appropriate or professional. My expectations for first class aren't all that high. A comfortable seat, plenty of leg room, complimentary beverages (inc wine), somewhat of a more substantial meal than you would receive in coach and at the very least a flight crew that tried to make your flight as pleasant as possible. Alaska Airlines provided non of these. No blanket or pillow, nothing to read - having to beg for coffee? And above all else I conveyed this info to Alaska Corporate/Customer Care. Nothing from them with even a hint they might want to retain a customer. If you are going to spend the extra money to arrive refreshed via flying first class, heed my advice, find another airline. I've never been disappointed by Virgin America. United, which is doing the bare minimum at least is providing the bare minimum. There is nothing 1st class about this airline.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteSan Francisco to Puerto Vallarta
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"everything went well"

(United States)

Just returned from an all day and most of the night flight back to the Greatland from Raleigh Durham, NC with Alaska Airlines. Most everything went well with small exceptions. The flight crews did their jobs well, professionally, and with great attitudes. The flight back up to Anchorage had to stay at a lower altitude due to rough air however the pilot informed us of this just prior to lift off. All in all it was fine. The meal on the flight from Raleigh was quite tasty and desert was too. Flying back to SeaTac this Sunday morning to visit my daughter and of course it will be on Alaska.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeFirst Class
RouteRDU to ANC via SEA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"service has deteriorated"

(United States)

For years my family and I have flown on Alaska Airlines. The service has deteriorated to the point where I want to scream. Flying from Anchorage to Seattle is about 4 hours of absolute misery. The seats are tiny and hard. I was miserable after a couple of hours. Staff sighs snarky, rude and I don't give a damn! I had the beverage cart slam into my shoulder and the crew member said "stay out of the aisle. " I might add that there were 3 larger people in this row. I was trying to give everyone a bit of room. I'm flying down to Costa Rica at the end of October on Alaska via milage plan. Who knows what is in store for me - perhaps I'll upgrade to 1st class.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAnchorage to Seattle
Date FlownNovember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I was very pleased"

(United States)

I have flown a lot but this was my first experience with Alaska Airlines. We flew with our baby. I was very pleased that they were able to give us a row. The seats were the most comfortable coach seats I've sat in. We're both a little tall, my husband is 6'3", and he had enough room to stretch his legs out in front of him without his knees touching. The food offered was limited but good. The staff was the most friendly staff I've ever encountered flying in 25 years. Our flights were on time. They arrived a bit early at the destination. The best part was the changing table in the bathroom. The prices were the best offered for the trip we shopped for too. I sat on that plane looking forward to leaving a review, they were that good.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBNA to SEA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"wonderful trip on Alaska"

(United States)

Another wonderful trip on Alaska. The flight from ANC to SEA was great, the crew was excellent, flight was on time, all in all no complaints whatsoever. I was looking forward to the next flight, SEA to Raleigh as this was the first time Alaska flew there. They had a nice going away ceremony at the gate with all sorts of breakfast items, short speeches and a ribbon cutting as well. The aircraft we flew on was the special Russell Williams plane which I think is the 900 model of the 737. It was quite the arrival in RDU! Although it was raining upon our arrival, there were numerous television crews both outside and inside to catch shots of the plane, crew and passengers. The RDU folks that greeted us, (about 75 or so) lined up, gave each of us a welcome to Raleigh bag of goodies plus clapped and cheered for us. I was amazed at the welcome - Southern Hospitality at its best! The only downside was that our luggage did not get to the passengers within the 20 minute guarantee. We each received the 2500 mile ticket to apply to our Mileage Plan - it's all good. The flight there was great by the way - 4 hours and 26 minutes with very little to gripe about. I believe that this route will do well as Raleigh is quite a nice destination, great airport and easy access to the car rental facilities/freeways.
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeFirst Class
RouteANC to RDU via SEA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the most amazing experience"

(United States)

This was my first time on Alaska Airlines and I have to say it was the most amazing experience on an airplane. The amenities, the food, the airline stewards, the pilots - all of it was perfect! We were comfortable, attended to, acknowledged, and treated extremely kindly.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Diego to Orlando
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"was such a pleasure"

(New Zealand)

It was such a pleasure to step foot onto Alaska Airlines to Seattle. Everything from check in, staff, tidy planes and friendly onboard service I cannot fault. Both flights departed early and arrived early. The crew were in the cabin interacting with the passengers.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to SEA
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"the service is wonderful"

(United Kingdom)

The level of Alaskan Airlines service is great. The flight to Portland was a small plane with no first class, but for such a short flight it was absolutely fine. The Portland to Maui sector was wonderful. The staff are the most attentive and helpful I have travelled with. The food was to a high standard with a few choices. The drinks were served on a regular basis and the chocolate snacks are great. The seating is comfortable with adequate leg room and I found the entertainment notebooks really easy to use and the content was current films and tv programmes. The service is wonderful!
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteVancouver to Maui via Portland
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes