Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"staff should be congratulated"

(Australia)

Verified Review | Our international flight into SFO had been delayed and arrived too late to connect to our flight to Portland. As the Alaska Airlines flight had been booked separately, I expected no sympathy from them. To my delight, they were very sympathetic and understanding. They tried to get us on the next available flight, but in the end we had to take the last flight of the day. All the same, we were extremely grateful to arrive in PDX on the day we had planned. The desk staff should be congratulated for their efficiency and courtesy; not the mention the flight itself was very pleasant, too.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSFO to PDX
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"was not First Class travel"

(United States)

Verified Review | Honolulu to Seattle. After paying for a full fare First Class ticket on the above referenced flight we were subjected to 5 hours of a screaming infant. Not an hour, not intermittent, but five straight hours. It’s bad enough Alaska Airlines allowed three other under six year olds in First Class but when did they waive a First Class age limit and allow infants? Passengers pay for first class to avoid those annoyances. We do so with an expectation of first class service. Instead, for a six hour flight we got cramped seating, two cold pancakes and a screaming infant. It was not First Class travel.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteHNL to SEA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"didn't dare bother a stewardess"

(United Kingdom)

Verified Review | On a 45-minute KLM flight the crew served choice of beverage and snack, while on connexion Alaska Airlines flight of 82 mins from San Francisco to Palm Springs on Alaska, no one smiled, you could only choose OJ or water, and they started to prepare for landing 30 mins before actual landing so they could go back to their jumpseats and chat about their schedules. Also, there was supposed to be electrical outlets at each seat, but there wasn't any I could find and I didn't dare bother a stewardess with a question about their aircraft.
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSFO to PSP
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"choose whenever possible"

(United States)

San Diego to Seattle. Alaska is the airline I choose whenever possible. Employees are, overall, friendly and helpful each time I have flown. I'm not pleased to pay for luggage, however. If I check my bag there is a $25 fee. If I take my bag to the plane, I'm offered the option of a "courtesy check" because the flight is full - there is no cost for this service. On my recent outgoing flight, I was offered the courtesy check online when I checked in to print my boarding pass. On the return flight, I was not offered this option and was required to pay the $25. Please go back to free first checked bag to provide equity for all passengers and to keep the overhead bins from being so full.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSAN to SEA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"great crew, service and attitude"

(United States)

Once again flew what has become my favorite airline to Las Vegas from Anchorage, via Seattle. The flight down was a redeye but who cares? I had a great seatmate and we talked about many things to pass some of the time. Upon landing in Seattle I grabbed a coffee and waited for my daughter who was going with me. This would be our third trip to Sin City this year. I was bumped up to First Class on this leg and once again the service was great, nothing to complain about. Our stay in Vegas was fun, after eating well and losing some dough, it was time to return home. The flight to Seattle departed an hour late due to ATC issues in Seattle but it was great as I was able to catch my connection to Anchorage w/o a hitch. Bumped to First again (I am getting used to this!). Great crew, service and attitude. I thanked them as I always try to do for their wonderful service. Keep it up Alaska Airlines.
AircraftBoeing 737, 800 and 900
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteANC to LAS via SEA
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"avoid if at all possible"

(Australia)

Mammoth Lakes to Los Angeles LAX with Alaska Airlines. Flight cancelled. Terrible service. No support. Now in SAN same dreadful customer service. Despite canceling flight and only offering alternative flight in 3 days time, not able to use credit towards baggage charge for next flight. Not sure why anyone would travel with Alaska. I would avoid if at all possible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMMH to LAX
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Slowest website I have ever seen"

(United States)

Phoenix to Seattle. Alaska Airlines flights are normally ok. Slowest website I have ever seen. I acquired a Alaska visa card 2 months ago with the 30,000 miles offer. I was supposed to spend $1000 within 90 days to get the miles. Have spent in excess of $2,000 and no mileage credit yet. If you can contact them they will blame Bank of America who will in turn say they only provide information to Alaska on the "billing cycle" so if that does not come around before 90 days I do not get the bonus mileage. I have a mileage account with a credit union and purchases are posted within a week. Will discontinue the card if not straightened out soon. Cannot believe a major airline has a website this slow and hard to navigate.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePHX to SEA
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they've been going downhill"

(United States)

Verified Review | Newark to Yakima. Alaska Airlines is awful. I've primarily flown with them for the past 25 years and they've been going downhill. They don't allow passengers on board during the boarding time, close doors early at airports, charge exorbitant fees for luggage (food, liquor, etc). They tell people to go to the customer service desk, which isn't even open, don't give options when they won't allow you on a flight that they've randomly decided you can't board because they've closed the doors early, and offer you a 50$ refund when you need to rent a car to dive over 4 hours because of it. They don't offer hotel stays, free luggage, or anything. This has gone from being the best airline, to being the worst airline, over the last 25 years. They have a "20 minute" baggage guarantee, which always takes longer and they never honor. They charge 100$ for a 20 min flight because they're the only airline that flies out of my small town. I refuse to fly with them anymore.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEWR to YKM
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"surprised by the good service"

(United States)

Verified Review | This was my first time flying Alaska Airlines and I was happily surprised by the good service flying from Tampa to Seattle. I was offered free drinks twice and got free pretzels. All the staff were nice and when my carry on bag didn't fit in the stowage area, the steward checked it in for me free. It was a pleasant flight - free charging, free wifi and $10 entertainment tablet rental (which was worth it in my opinion). Great airline.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTPA to SEA
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"staff were helpful and polite"

(Hong Kong)

Verified Review | Had a very comfortable flight with Alaska Airlines from Anchorage to Seattle. The staff were helpful and polite. The pilot gave a great commentary about the sights from the plane although it was often hard to hear him. Food and service were excellent. Seat was comfortable and we left Anchorage on time. Would highly recommend.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteANC to SEA
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes