Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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1/10

"the worst week of flying"

(United States)

San Francisco to Seattle. I just had the worst week of flying Alaska Airlines ever. They cancelled my flight to the Bay area from Seattle on Tuesday because of the weather. In fact, it was cold but dry with no ice. They rebooked me on a flight for that evening, even though there were seats available on earlier flights. Coming home today, my flight was also cancelled. I was due to land at noon but there was a chance of snow in the evening, so I guess that was what they were worried about? Again, they automatically rebooked me but for 6:48 AM the next day (when there actually would be snow on the ground)! I spent 2.5 hours on the phone (from 11pm to 1:30am) trying to get through to customer service because they wouldn't let me rebook on line. I got up at 5amand finally made it through to them. By dressing and leaving within 10 minutes I was able to make the only flight available that day but I had to go to an airport further away than my original one. Virtually no other airlines were cancelling flights to and from Seattle at these times. Plan for the worst if you have Alaska Airlines booked in the Northwest.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSFO to SEA
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"another wonderful crew"

(United States)

Anchorage to Nashville via Seattle. Once again I found myself flying with Alaska Airlines best. When I went to check in at the counter at Anchorage I was informed that my flight to Nashville was cancelled out of SeaTac. I had heard about some weather related problems which could possibly affect Alaska's flight operations there. I told the employee it was no issue as I could spent the night at the wonderful USO there. The flight was great - gracious crew, on time, clean plane etc. It was a redeye so we arrived at about 4:45 AM. I looked around and found no snow anywhere. I asked at customer service about this issue and was told that about 30 of their flight were affected. I asked why were other airlines apparently not affected and she had no idea. I was offered a coupon to stay locally but said no thanks and spent the next 26 hours at the USO, watching tv, talking with the folks and the great staff. The flight out to Nashville was fine with another wonderful crew. I had the BBQ sandwich and a beer. All in all this was good. I did note quite a few others on the flight were stuck in SEA overnight like I was. Other than holding folks up for 24 hours in SEA it appeared to be taken in stride. I will say that more than a few of us found the weather excuse to be somewhat strange though. Operations at other airlines were slowed down somewhat due to having to de-ice but no cancellations other than Alaska.
AircraftBoeing 737-800 / 900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteANC to BNA via SEA
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"at the airport for 4 hours"

(United States)

Verified Review | The Seattle to San Jose flight was cancelled at the last moment and although they were kind enough to book me in the next flight out, the seat provided was terrible. Due to this delay, I had to cancel a bunch of meetings at work. I understand that this happens once in a blue moon but still it was disappointing. Waiting at the airport for 4 hours.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSEA to SJC
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"could not have asked for anything better"

(United States)

Verified Review | Dallas DFW to Seattle with Alaska Airlines. I was worried about moving at 70 and transporting my old dogs from Texas to Washington. They had to go in cargo. I did a lot of research before choosing Alaska Airlines. From the ticket agent to the pet crate exam to leaving my pets to the greeting on the plane to the confirmation they were loaded and the meal I had. I could not have asked for anything better. Will fly Alaska wherever possible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDFW to SEA
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"choose another airline"

(United States)

Verified Review | Eugene to Honolulu via Portland. As I touch down into Portland getting ready to catch my flight back to Eugene was informed that the plane is broken and has not left yet Boise. In the last 45 days, 3 flights that I know of from Portland to Eugene have been cancelled for various reasons. Today it was for my flight and the last two times were a best friend flying in from Boise coming through Portland to Eugene and I had to drive to Portland to pick her up, because the last flight coming out of Portland to Eugene was cancelled. This is becoming a regular habit with Alaska Airlines and I would suggest anyone needing to get to Eugene through Portland, especially later in the evening, choose another airline! Their smaller aircraft are getting old and they're having constant problems with them!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEUG to HNL via PDX
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"the only airline I can count on"

(Canada)

Bellingham to Houston IAH with Alaska Airlines. I have flown a lot in the past few years. I have used at least 15 airlines worldwide on these trips. Alaska Airlines is the only airline I can count on when it comes courtesy, timing, upgrades, inflight quality, scheduling, mileage plan, helpfulness, cost, efficiency, and just an overall best experience. If they flew everywhere I needed to go, I wouldn't ever use another airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBLI to IAH
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"a slap in the face"

(United States)

Verified Review | I booked this flight online with Alaska air on June 14, 2016 for our family 4 to travel from Washington DC to Los Angeles, CA Oct 12 -19, 2016. The outbound flight was operated by American Airlines. I selected the seats so that family would be together. On July 15th and again August 11th I received an Email from Alaska Airlines that stated: "We need to let you know about a change in your itinerary. The details of the change are below, but rest assured you are booked on the closest available option to your original itinerary. Your new reservation is confirmed and you do not need to reconfirm." Then the email read: "Here is your updated flight information", which included the new flight #, the new flight time (less than 10 minutes time difference) and it listed our original seating arrangements. The day before the flight I wanted to be among the first to check in and print our boarding passes. To my surprise not only am I required to select seats, their were no seating options that keeps our family together without an additional fee. This change was not mention in the Email. In fact the email list in detail the original seating selections under "updated flight information". Now this 5 hour flight only have options that puts all 4 of us in middle seats scattered all over the airplane. I called Alaska Airlines representative who instructed me to call American Airlines. American Airlines said to contact the company I booked the flight with. I booked this trip with Alaska Airlines and therefore I expected them to fix this problem. It's very important to us that our family is seated together on our flight. Less than 24 hours before the trip we cant get a refund and we can't book a new trip without outrageous cost, so we flew without all of us being seated together. This was a very unpleasant way to start our vacation. We contacted Alaska Airlines and they apologized for the inconvenience and added "Unfortunately, our Customer Care department only handles post flight situations on Alaska Airlines operated flights. Have a good day sincerely , Customer Care Representative." That was a slap in the face.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDCA to LAX
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"am trying to get reimbursed"

(Germany)

I was to fly this airline from Santa Rosa to Los Angeles on Nov 13th. The flight was canceled do to weather. Because I had a flight back to Germany at 3 pm that day, I needed to get to LA. They rebooked me from SFO to LAX. I paid 25 dollars for a Bus company to get to SFO from Santa Rosa. When I got there I had to repay a baggage fee I already paid Alaskan Airlines. I got in. Now I got back and I am trying to get reimbursed for the bus fee and the extra bag fee. After waiting 30 minutes to get to the customer care. I was told they would reimburse my bag fee, but not the bus fee or any other fee I incurred. Not happy with their approach to this, nor the ladies attitude on the phone. I expected to be treated fairly. I paid a high price for the ticket to fly out of Santa Rosa. I could have booked the flight that I eventually took and paid 150 Dollars less. I know this cancellation was weather related. But I would have expected the airlines to pay a bill for 25 Dollars to help the excess cost that I had to take upon myself because of this situation. When I have a chance to pick airlines in the future, I will remember this event and choose accordingly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSTS to LAX
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"planes and crews were great"

(United States)

Anchorage to Nashville via Seattle. Another great trip with Alaska Airlines. The flight down to SEA was on their Combi 400 the cargo / passenger plane. Nice flight with a great seatmate. Arrival was early as it was a redeye. Spent some quality time at the Boardroom as I usually do - no issues there. I was bumped up to First on the leg to BNA. The crew and service was great, no problems noted. I arrived on time and thanked the crewmembers for the great service. The return to ANC was a bit unusual for me this time as I flew to SEA spent the night and then departed the next morning. The flight began about 30 minutes late due to storm issues in Seattle which caused some backup in the system but it was no problem on my end. The flight was quite bumpy in parts but no problems. The service was great as was the food. Arriving in SEA I slepped over to the fine USO located there and spent the evening talking with the outstanding staff and various Soldiers, Sailors, Marines and Airmen who were enjoying the hospitality as I was. I got to my 8:30 AM flight and had the pleasure of sitting next to a fine Alaska attendant who was heading back to the Greatland. As I was departing the aircraft in ANC she noticed my wallet which had departed my pocket somehow and got it back to me. My only issue was at baggage claim. I watched the clock countdown and my bag got there in 21 minutes. As this was not the 20 minutes they strive for I grabbed my bag and went to get my 2500 miles added to my account. The young lady working there said they had made it as they did not go by the time which was at the claim area they go by another clock apparently which us passengers are not aware of. The lady in front of me was not pleased and neither was I. I told her as a Gold member this was the first time I had run into this issue and it sort of sounded like false advertising. I decided to not raise hell as I was tired and needed to get on the road home. All in all, the flights, planes and crews were great and I was pleased to be in Alaska Country again!
AircraftBoeing 737-400/800/900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteANC to BNA via SEA
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"maintenance problems guaranteed"

(United States)

Verified Review | Every time I fly Alaska to Spokane they are late, and if you are traveling on a Sunday night there will be maintenance problems guaranteed. My last three flights with Alaska on a Sunday night have all departed two hours after the scheduled departure time. Alaska, what is going on, do you not care about the leisure traveler to Spokane. I don't fly very much but when I do with you I can guarantee you will screw me over for the Seattle to Spokane flight on a Sunday night!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSEA to GEG
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no