Alaska Airlines

✅ Verified Review | Portland to Santa Barbara. I had a wonderful trip. Got in early and just perfect. On my way home had a rather interesting trip. First our plane was late. Arrived at PDX alniatcan hour late. Then had maintenance issues, somleft Oregon line an hour late. Everything seemed fine, but then just as we were going to be landing in Santa Barbara, tee were diverted to Fresno for sone issue with a stabilizer and needed a longer runway. I was a bit freaked, but we landed safely in Fresno. All were taken off the plane, and were in Fresno for about an hour. Were given food vouchers and snacks. Thankfully it turned out it was not a stabilizer, but the computer and plane were not synched correctly and was easily fixed. We were in Santa Barbara after this in a half hour. I think the flight crew were wonderful as was the pilot and co pilot. Our safety was number 1, and to me that means a great deal. Would fly Alaska again and feel secure with them.

✅ Verified Review | Flight from Seattle to Bozeman was delayed by 2 hours and after a long trip the last thing you need is a long delay. The FA's did a good job considering that everybody was annoyed at the delay. The problem was lack of credible information on the ground. The delay kept being extended and extended. I think Alaska Airlines could have done a better job keeping us informed.

✅ Verified Review | Returning home to Phoenix from Alaska to Phoenix via Seattle. Had boarding passes issues in Anchorage. I had 15 minutes to get to my gate before boarding started which was unbelievably far away. Arrived at Gate C and sent me to gate N for which you have an underground shuttle. Once I arrived at my ticketed gate I found they move to back to gate C on the other side of the airport. Had to run like a fool and barely made it at the cost of running around people. All the "smiles" from flight crew don't over ride the lack of communication and help by gate personnel when simply said "your gate was moved - better hurry only 10 minutes till doors close". Note to gate desk personnel - when you see a boarding pass was issued then changed with the gate you are in charge of, maybe you can be a little more helpful. And note to exit staff, maybe update passengers of connecting gate changes as they leave the plane. Seems like the 1st rule in transportation. Help your customers find their destination when you make a change or issue a incorrect boarding pass. Maybe even offer to call the correct gate people to tell them you are on your way.

✅ Verified Review | Seattle to Ontario. Flight was canceled and then they booked me on an oversold flight. It is extremely frustrating when you get the the ticket counter and the attendant tells you that the flight is overbooked! Who's fault is that? They make it sound like it is our fault.

✅ Verified Review | We flew from Saint Louis to Anchorage with Alaska Airlines. One of our bags did not make it on the plane in Seattle. When we arrived to Anchorage, we realized it did not arrive. The luggage service told us they did not put the suitcase on in Seattle because the "plane was too heavy". They offered a $25 discount on future travel! They could not tell us when our luggage would arrive, despite at least 10 flights a day from Seattle to Anchorage. Furthermore, they could not tell us when we would receive a bag. Finally, they could not tell us what kind of allowance we could have to purchase gear needed for fishing which was in our bag. To make matters worse, the airline never communicated with us via phone to provide updates. The following morning, almost 24 hours later, the bag had not arrived. We were then informed initially that it would be on a train, then on a bus to Seward, 2.5 hours from Anchorage. The bag was then delivered to a random Bed and Breakfast in Seward. After multiple phone calls and hours spent, the bag was located and delivered to our lodge approximately 30 hours after arrival. Customer service could only offer $300 off future travel, even though we told them we wanted something else.

✅ Verified Review | Seattle to Honolulu. This was the most disappointing flight of my life. I had paid for Premium Seats at $60US extra. Then 3 days before our flight they email us, not call, to tell me that they are changing the aircraft and there are no premium seats. Well what happened to my $120? Oh it will takes up to 14 days to get that back sir. So not only did we loose our great seats in our this money till it's returned on there accord. During the flight we asked to by chips 3-4 times, every time they said ' Oh we are just checking for those". Finally we land and still no chips during a 6 hour flight. Also, no Wifi connectivity through out the entire flight! Way to go Alaska airlines. I know I will never fly with them again.

✅ Verified Review | The gross difference in cost for a first class ticket from Portland to Kansas City was around $314. $554 for first class, $240 for economy. Savings of $50 for 2 checked bags, around $10 (I think) for the hot meal, $7 each per drink, snack. Net difference is around $247, or $124 each 3 hr 30 min leg. FC ticket allows use of AL lounge at PDX (none at MCI), which was OK. FC cabin has 12 comfortable seats with power outlets and dedicated flight attendant. Free Gogoinflight service is barely satisfactory. Service, food and drinks were all good on both legs. Excellent FC check in service at both ends. Boarding / exiting first with ample overhead bins is nice. Question is: Would I fly FC again to this destination? Frankly, it's a toss up.

✅ Verified Review | Another late flight out of SFO, which was 100 percent Alaska's fault. I've been MVP Gold 75k for 6-7 years in a row and their service and on time performance continues to decrease. This trip we fully boarded on time and at departure time the pilot announced that the plane wasn't fueled yet and was waiting on a fuel truck. 40 minutes later one showed up. This plane was sitting at the gate 30 minutes before boarding even started so there was no excuse. Ever since Alaska merged with Virgin, and moved to the Virgin gates, performance has plummeted. I plan to spend more and more on Delta. You no longer earn my business Alaska.

✅ Verified Review | Redmond to Reno via Portland. I've had a lot of good experiences with AlaskaAir, but this trip was not a good one. Two hours before the flight, I get an e-mail saying "Sorry, your flight has been canceled." However, the e-mail, ios app, and online all showed the same exact itinerary. It wasn't until I arrived at Portland did everything update to show that my PDX-RNO flight was completely canceled. I was auto-booked for a flight the next day. Not only is that terrible, but the lady at the counter was able to fit me into the last seat on a flight that afternoon, which means the auto-booking system isn't helpful. I had to sit in Portland twiddling my thumbs for 8 hours, and it was awful. Here's the redeeming qualities of Alaska Airlines, the rep gave me some vouchers for food and snacks, and discount codes for my next booking. Not a worthy trade to me, but at least they were apologetic and tried to remedy the situation as best they could. Like I said, this was my only bad experience with Alaska so I won't swear them off for that. Except for the flight attendant that skipped over me for a drink. That was annoying.

✅ Verified Review | My husband and I have flown Alaska several times to LA before and have never had a problem with them. However, this time I was traveling back to Washington alone with my 2 year old. We called earlier and asked if someone would be able to help me carry his 40 lb car seat to the gate. They said if we arrived 2 hours earlier we could request a gate pass. So on the day of the departure we arrived early and found out that they wouldn't give us one. No explanation. So I had to carry the car seat, my luggage, and have my 2 year old running behind me to make it through the tsa screening and walk all around to find our gate. It was a terrible experience and I don't understand why they said one thing on the phone and then no in person. The actual ride wasn't bad but I don't think we will use Alaska Airlines again.