Alaska Airlines

✅ Trip Verified | Phoenix to Spokane. You just lost a frequent flier. As we were boarding several people received text from Alaska stating the flight was delayed 45 minutes due to the Blue Angles flying in Seattle. Instead of stopping the loading process we continued to load for another 30 minutes and then sat on the Tarmac in Phoenix for 65 minutes. Completely unprofessional!

✅ Trip Verified | Seattle to San Diego. Worst flight ever. It was an absolute circus. First, the flight attendants were a half hour late. Then, after about 45 minutes of sitting on the runway, a man in an orange vest came on board holding a small plastic cover. He then asked us to stand up and help him find out where the missing part came from. Totally unprofessional. He never found the origin of the mysterious piece and then left the plane shortly after inconveniencing all of us. I might as well be flying spirit.

✅ Trip Verified | I was set to Fri. 7/27 10:42 am from LAX to JFK. At 8:15 am at LAX, I tried to print my boarding pass, it said the flight was canceled. I went to the help desk and was told it was canceled due to "weather conditions." I was given the "next earliest flight to JFK" departing at 6:15 pm with a layover in Portland, departing again to JFK at 9:05 pm, arriving on Sat. 5:59 am. My friend who had an 11 am flight flying out of LAX with JetBlue on the same day to the same location took off. The flight from Portland to JFK got delayed 1 hr and we didn't depart until 10 pm. I wasted 24 hrs either at the airport or on the place thanks to Alaska Airlines! I was beyond exhausted. My return flight home on Sun. 7/29 did not depart on time either. The plane arrived late and had issues so we didn't depart until 40 min. after the scheduled departing time. I will never fly Alaska Airlines again. They can't get anything right!

Not Verified | San Francisco to Austin. 3+ hour flight, no entertainment or even a magazine. No service, drinks or food, Staff never spoke to or acknowledge we were there. Ground Staff in SFO excellent.

✅ Trip Verified | St Louis to Portland. I just want to express my gratitude and thank Alaska Airlines for making a stressful experience so much better. I was original booked on another airline. Due to a huge delay I was rebooked on Alaska Airlines. I had never flown them before, BUT I will definitely consider them in the future. The ticketing agent was wonderful, she waived my bag fees since it was not my fault that I had to be rebooked. The flight staff was exceptional. Also, the seats were not crushed together and it felt like you had ample leg room.

✅ Trip Verified | My 7 year old flew as an unaccompanied minor at 8:25 pm and I must have missed the fine print that the counter closed at 8:00 pm and I received a courtesy call from a very nice lady. When I told her I was 45 minutes away which put me st 8:45 pm she made a way to make sure I was able to meet her st the counter. Her positive, friendly, and helping attitude is so appreciated. When flying an unaccompanied minor Alaska Airlines is the way to go!

✅ Trip Verified | San Diego to Orlando. Still stuck on the runway in Tampa with no water and a plane full of screaming children! Alaska Airlines has doubled the flight time from 5 hours to 10 hours and we still haven’t taken off. All of the other weather delayed flights took off to Orlando hours ago but we didn’t have pilots. Not to mention we ran out of food on our first leg of the flight so I wasn’t even afforded the opportunity to purchase a meal! This is a nightmare. I’m starving, tired, thirsty, and nearly deaf from the screaming children. But don’t worry Alaska Airlines told me they’re sorry.

Not Verified | My flight was cancelled the morning of due to mechanical issues, so I missed a shift at work and couldn't find anyone to pick me up later in the day (hence why I choose my flight). Not too terrible. Got bumped to the next morning, only problem is that they sent me to Seattle first to catch a connecting flight to Sacramento. The gates were wrong, I missed my connecting flight and now I'm stuck in Seattle. First (and last time) flying Alaskan.

Not Verified | This trip is part of my roundtrip back to SFO from NY. While I understand there may be issues with airplanes from time to time, it’s sad to see the poor level of customer service coming from the Alaska attendants at our gates. The flight continues to be delayed with them not giving people an update. If you want to keep everyone happy, you should consider updating as much as possible over the PA. This is also known as communication. People shouldn’t have to tell each other what is happening because the staff refuses to give the update. I will admit they have announced it but it’s about every 1-2 hours.

Not Verified | Los Angeles to Seattle. Our flight was scheduled in the morning. When we got to our gate they informed us the plane had to have maintenance done and that the flight would be delayed for one hour. After an hour, they delayed another hour. This continued for 8 hours in the airport (even getting to an annoying every 10 minutes or so boarding time change). Once we finally got on the flight, our tray tables were broken and the net that was supposed to hold our belongings was torn to shreds so we had to put all of our snacks in the overhead. My chair cushion was also broken so it would continually slide forward and make me incredibly uncomfortable. The plane was only half full because at this time many passengers had gone on other planes. They would not allow me to switch to a seat that was not torn up despite the vast vacancy on the plane. I will never fly them again, like one reviewer said they are worse than the cheap airlines.