Alaska Airlines

✅ Trip Verified | After vacationing in Alaska we used Alaska Airlines - needless to say we won't make that mistake again. We landed in Seattle and had about a 2 hour layover. We grabbed a bite to eat and headed for our gate only to find no one there. We asked if there had been a gate change and found out that yes it was changed. The agent was about as personable as a badger. We had to jump on the train and get to another concourse and fortunately made it there in time. The ticket agent at this gate, who had her hair piled on her head that looked like a birds nest was about as pleasant as the previous agent. We finally got onboard and sat there for the next two hours. The plane had sustained a bird strike which required a one hour maintenance review. The next hour was spent waiting for them to fuel the plane which was not taking fuel. After a two hour delay we finally took off. Upon our arrival in Dallas we went to collect our luggage. It used to be brown, clean and very nice. That is no longer the case. Least I mention that I am also missing a shoe which leads me to believe that baggage handlers went thru my luggage. Needless to say I was furious and was told that no one was available to take our claim at that hour of night. We incurred further expenses because we had to book a hotel as we had been up since 2 am, it was then 9 pm and we still had to make a 3 hour drive to get home. I also had to pay my dog sitter an additional day. I have filed a complaint within Alaska Airlines policy of making said complaint within a 24 hour window. Thus far all I have gotten back from them is an email acknowledging the complaint and that it will take them approximately 30 days to respond. Their customer service is non-existent! They don't care about their passengers or their belongings - they care about how many nickels and dimes they can squeeze out of you. They ruined our vacation!

Not Verified | Honolulu to San Diego August 23, 2018 I was flying out with my 7 month old and a 5 yr old daughters. I was hoping the flight attendants would be a more compassionate because at the airport the staff was able to give us comfortable seat. One flight attendant was rude unlike the older ones who were nice, it was understandable that they have policy but she could have tell it nicely like changing diapers like she could have said in a nicer tone that it’s only allowed In lavatory we understand that. Then my 5yrs old vomited and by that we were cleaning up the plastic bag they were collecting trash so we said we have a vomit but in a bag and she rudely said it should be thrown in the lavatory, the older attendant was very nice accommodating our needs, she nicely said they couldn’t hold it but I can put it in the trash bag myself.

✅ Trip Verified | Los Angeles to Santa Rosa. I flew solo to go and visit family in Northern California. It was my first time flying Alaska Airlines since I had flown Virgin America Before then as my main airline. The plane had very comfortable seats and had a lot of legroom for the size of the plane. For food, you get the option between a cold drink, tea, or coffee, and a Biscoff Cookie. The flight had a very good view since we were so low in altitude. After flying on this flight I would recommend Alaska Airlines.

✅ Trip Verified | Salt Lake City to San Francisco. Terrible customer service. Flight was delayed and they assured us we would have plenty of time to make it to our connecting flight. We did not. Only barely just made it running through the airport with my wife and 2 year old son. Plane almost left without us. Oh and we also checked our stroller at the gate and they didn't give it back to us - they want us to pick it up back in San Francisco.

Not Verified | Dallas to La Guardia. I have been flying with Virgin for a long time and loved every flight with them. Since they have merged with Alaska everything, including most of the flight attendants has gone downhill and fast. Even first class flights with them you have a 50% chance of having a rude flight attendant. I have had delays my last six flights, runs out of food, wont fill up a water bottle for you, changing the support dog policy and not notifying anyone, Customer service line is like speaking to a robot telling you the same sentence over and over again. I will be going out of my way to travel DFW airport so I don't have to deal with the delays and rude people who are think they are better than you. Get it together Alaska, you are officially the worst airline on a consecutive basis i have ever flown.

✅ Trip Verified | Seattle to Portland. Terrible experience with our carry-on luggages. My husband and I were required to check our carry-ons because we were informed right before entering the plane, that the plane was too small for luggages. We never received luggage tags and were told to go ahead and board, that we could pick up our bags immediately after the flight. This flight was delayed 45 minutes, we arrived in Portland only about 10 minutes before our connecting flight to Detroit was leaving. When we attempted to pick up our carry-on bags from the people unloading on the tarmac, we were told to head to our connecting flight and that our luggages were also going to Detroit. We asked the gentleman unloading to allow us to take our luggages with us, since they were on the cart in front of us but not tagged, however he refused and told us he would be sending them to Detroit and was bringing them down in 4 minutes. Even though it was clear he had no way of knowing which luggages were ours and needed to go to DTW. At the gate before boarding the plane, we again explained the situation to one of the gentleman in charge of the boarding process and that our luggages had been taken from us, however, we never received any luggage tags. He asked us to describe the bags and assured us we would have them once we landed at DTW. Once we landed at DTW we headed to baggage claims, however, our bags never arrived. We proceeded to the Alaskan bag check-in counter, since the Alaska baggage service office was closed and there was no sign indicating when it would open. There was a gentleman who finally assisted us by having us write down our information. However, he said since we did not have official luggage tags no further inquiry could be made. When we insisted we receive some sort of confirmation or claim report to verify record of this incident he assured us his supervisor would meet us at the baggage claim service center to assist us further. We returned to ground level and waited in front of the door for over 20 minutes before returning upstairs to see if she would still be coming to meet us. We spoke with the same gentleman who helped us earlier he assured us she was on her way. After returning downstairs and waiting for another 15 minutes she came and took an official claim. The entire ordeal lasted for almost 2 hours. Due to the incident our transportation to home was delayed and my husband was unable to make it to work. When I arrived home I spent the majority of my day on hold with Alaska Air. I was on hold for over 2 hours, the operator said I would receive a call back in over 3 hours! When I finally received a call back I was placed on hold again for another 20 minutes, the person I spoke with said our luggages should be leaving Portland only that night and which would arrive at 4 am the next day. When I asked them to confirm they were out luggages, they could not. It was over 24 hours and we did not receive any updates on the status of our lost luggage from DTW service center. Furthermore, I repeatedly tried calling Alaska Air baggage service office with which we made a claim at (DTW) and was unable to speak with a representative, no one picked up. Over 8 calls and 4 emails later, our luggages were returned dirty and scratched the following afternoon, with no communication from Alaska Air luggage service center. This is the worst customer service I have ever received from an airline! We are very disappointed with how the entire situation was handled.

✅ Trip Verified | Flew San Francisco to Boston. The worst! Avoid! Fourth business trip on Alaska Airlines this month so I have enough experience to write this review. Never on time always late. Old, dated and dirty planes. Broken equipment on plane. Disgusting bathrooms. Depressed, disinterested, and grumpy flight attendants. Limited food choices if not out of stock. Never again will I fly Alaska.

✅ Trip Verified | Anchorage to Chicago. Alaska Airlines is a joke. A 5 hour flight and all they give you is a pack of cookies, can't fill a water bottle with water and charge for everything under the sun? Don't book with Alaska Airlines, Delta is 100% better and you dont have to watch movies on your phone.

✅ Trip Verified | Newark to Los Angeles. It was worst airline experience. Crew were very arrogant and lack of manners. After landing of flight when i asked for water, they refused and said its over. They were not assisting us at all. Though I had a baby and they were not co-operating at all. Seats were very uncomfortable.

✅ Trip Verified | The last 2 days have been a nightmare traveling with Alaska Airlines. First, my flight from seattle to Redmond/Bend on 8/7 was delayed 2hrs after the pilot came on the intercom just prior to turning on the runway to let us know that a fuel hatch light came on and forced us back to the terminal and eventually changed planes. Then my flight on 8/8 from Rendmond to Portland was delayed because the crew could not figure out how to distribute the weight on the aircraft. This caused a 30 min delay. Finally, my flight from Portland to Seattle also on 8/8 (writing as I still wait in another delay) has been delayed now 2 going on 3 hours. What happen to Alaska Airlines being #1 in on time performance. This has honestly been a terrible experience. Hope they could get things figured out, as Alaska use to be my top choice to fly.