Alaska Airlines

✅ Trip Verified | Los Angeles to Ft Lauderdale. If you have never heard of the saying "second class citizen" then fly this airline. If you are not in First class then you are a second class citizen. I would have purchased a first class ticket but there were none available. This plane only had 12 first class seats. TV did not work for most of the 5.5 Hr flight. Have to pay for internet.

Not Verified | Medford to Seattle. I made a reservation few weeks ago to leave Medford at 9:30 am to get at 11 am into Seattle which is a decent time to get Seattle. Got an email 2 days prior departure telling me that I was bumped to a 9 pm flight arriving at 10:30 pm Time to get luggage it will be 11 pm and getting a UBer I am looking at midnight in Seattle. Tried to change flight for next day but only flight available are 5:20 am meaning I have to be at airport at 4:20 am. Decided to keep my flight at 9:00 pm which now is Delayed to at least 9:30 pm or more I am in limbo.

✅ Trip Verified | Portland to Los Angeles. I accidentally booked my flight for the day before I wanted to leave for my trip. I didn't realize until I got to the airport and went to check in. Luckily, an attendant at the counter was there to help! She calmly clicked away on her keyboard and within a few seconds, told me she had switched me to the flight for that day! This is what real customer service looks like!

✅ Trip Verified | Truly dismal and unprofessional event. At gate 5.30am for advertised 5.55am boarding and 6.35am departure. Delayed, first by 15 minutes, then a further 15 minutes. Helpful gate agent took time to explain a/c had suffered bird strike on last leg of previous evening, but crew hadn't reported it. Morning crew had observed bird debris on walkaround, and needed a licenced engineer to inspect and sign off as airworthy. He was due before 7. He didn't show. Boarding changed to 7.30am. That came and went. No there was no Alaska engineer available so a 3rd party was coming. He arrived but wasn't licensed for the E175! Promises of 8am departure came and went. Several discussions were had with gate staff who promised the flight wouldn't be cancelled. At 8.20, after all my alternatives had departed, the flight was cancelled. Yes, the refund was set up instantly, but my careful prepared business meeting got burned, all down to a total lack of responsibility and process by the previous evening's crew. Anyone except Alaska next time, which is a shame. In all my years of travel, this is my first 1 rating, and that's for processing the refund.

✅ Trip Verified | Las Vegas to Los Angeles. Excellent first class seats on this A320. Only two rows of first class but the seats are wonderful for U.S. domestic First. The Alaska Airlines staff were wonderful and the overall experience could not have been topped. All of the seat functions worked and the plane is very comfortable.

✅ Trip Verified | Overall a pretty good experience. I was able to change seating with a simple phone call just after booking. The plane left on time. The flight crew seemed well trained. It seems to be a discount airline and they charge for check in bags and any food. But the price was good and I was not expecting a lot.

Not Verified | Seattle to Reno. The flight itself was smooth. The steward was very rude. They wouldn't serve soda, even though the cart was full. They said the flight was too short to serve drinks, but served water, juice and you could buy alcohol. That makes zero sense that the flight was too short to serve drinks, (soda only), but they served drinks. That being said, my flight home, which was the same distance, served drinks including soda. Still scratching my head on that one. Anyhow, we were shortly going to start the descend into Seattle so I started to get up to use the bathroom and the FA very rudely told me to sit back down, I could not use the bathroom. It was another 10 minutes from the time he told me I couldn't use the bathroom until the fasten seat belt sign came on. Then he came by and got in my face and again, rudely told me to put my seat back up. I didn't even realize my seat was back because the person behind me kept pulling my seat and apparently it reclined it and I didn't notice it. He could have politely asked me. I was never rude to him although maybe I should have been. Even the people around me kept saying "what is this guys problem". I have never been on a flight with such horrible behavior from a steward. My flight home was great until I retrieved my luggage. My zippers were ripped off my bag and someone had gone through my bag. I thought if TSA searches your bag, they have to put a note in your bag that they have done so. I have had this happen before; there was no note that TSA searched my bag so if this is protocol, then Alaska should be keeping an eye on their employees. I feel very violated. It's probably a good thing I didn't have anything worth stealing in there.

✅ Trip Verified | I had such a great experience with Alaska Airlines. We missed our flight by only 5 minutes and they were super accommodating and understanding and were able to get me on the next flight out to Seattle, WA from San Diego within the next two hours. They were very friendly and welcoming. Will definitely be booking with them again.

✅ Trip Verified | Vancouver to Fairbanks via Seattle. First Class. Alaskan First is better than other’s premium economy and European domestic business, very similar to Qantas domestic business. FAs available, friendly and attentive at all times. Contrary to impression given by their website and check-in staff, I was denied lounge access at YVR. Although the flight to Seattle is timetabled for an hour, because, so we were told, we were in the air for only half an hour there was no in-flight catering at all. Why should that mean no welcome drink? Ground congestion at YVR delayed us and we only just made the connection at Seattle. Ground congestion there was extreme, nearly an hour from push back to take-off. This meant that we did not get lunch until nearly 4 pm. Catering when it finally arrived was good, though. My bag did not make the connection and was eventually delivered to me at 11.30 pm at my Fairbanks hotel. As a result, I received an e-mail apology and offer of a discount on a future flight, more than you get from some carriers.

✅ Trip Verified | Los Angeles to Newark. This airline moved me to a way later flight for my connecting flight to Newark without my knowledge and despite my on time arrival to the gate. Now, I am 5 hours delayed. The transfer from LA terminals was not easy as well. Unacceptable decisions by the ticketing office. Unbelievable.