Alaska Airlines

✅ Trip Verified | Spokane to Seattle. Horrible airline. Every single time I’ve had an issue with my flight, bags or anything they basically say “nothing we can do”, I was recently severely injured and couldn’t fly due to my injuries. Alaska would not refund my flight, would not do anything to understand my situation. They ended up giving me a “discount code” which didn’t do anything because I had to pay a fee for canceling my flight, and then had to pay for an entirely new plane ticket. I ended up paying over $300 for a 30 minute flight. When I tried to discuss with the woman how in no way this could’ve been planned she said “things happen everyday”. I have been a loyal customer of Alaska for years. I have used them as connecting flights for international trips and small trips in the USA and when I get injured they don’t have the decency to at least give me a credit or swap the flights! (Mind you these flights leave every 30 min). I offered to send them copies of my medical papers to show I wasn’t lying and they still didn’t budge.

✅ Trip Verified | Newark to San Francisco. The flight was 4 hours late. The cabin was freezing and uncomfortably so (this is despite socks, sweater and coat. No blankets available. For a 6 hour flight they could have provided more than 2 cookies. Horrible. First time flying with them. Last time I will be flying with them.

✅ Trip Verified | Seattle to Phoenix. Such a nice flight as usual, very professional flight attendants and the meals has improved a lot. Entertainment systems were very nice as usual and I think the connection is more stabilized than before.

✅ Trip Verified | Seattle to Philadelphia. Everyone is aware that TSA lines are long during the government shutdown. But Alaska Airlines still closes their boarding doors 10 - 15 minutes early. I got through the long security line and made it to the gate on time for my flight. The ticket agent proudly told me that she already closed the gate so that the “flight could be early.” I spoke with another traveler who said they closed the door right in front of her and refused to let her board.

✅ Trip Verified | Seattle to Oakland, Checking weather reports before our Alaska Horizon Flight 2258 departed SeaTac, we knew we would be arriving into Oakland the same time as a rainstorm with high winds. Heartfelt thanks to the pilot and copilot for landing the plane as winds buffetted the approach. Good job pilots.

✅ Trip Verified | Maui to Seattle. In the three seats directly behind me, there were 3 children and their mom. One child was young enough to ride on his mom's lap instead of being belted into a seat. When we are all cautioned to stay buckled up because of turbulence, a child is sitting on his mom's lap and the attendants tell her to tightly hang on to him? That seems really ineffective. The child not assigned to a seat was behind me on the floor, opening and closing the tray over and over and pushing against my seat. When he was forced to sit on his mom's lap, he screamed a high pitch scream continuously. My question is: why aren't families with young children assigned to the first row so they do not sit directly behind someone? I was not unsympathetic to the mom. She was doing her best. But it was a really awful traveling experience. I did ask an attendant if there was another seat in the cabin and there wasn't.

Not Verified | I am disappointed and frustrated with Alaska Airlines. Their "saver" fares are an absolute joke. I booked my flight less that 48 hours ago and found out the wrong day had been booked for a flight in mid-February. I called right away about changing the flight only to find out that there was absolutely nothing that could be done. There is no credit available, it is non-refundable and non-changeable after 24 hours. Their "saver" flights are supposed be cheap flights but in the end cost me almost double because of their restrictive policy. Stay away from their "saver" flights... Not worth it!

✅ Trip Verified | My Emotional Support dogs and I were put off of our flight home this evening because I warned the flight attendant that my dog would cry once I zipped the carrier. Neither of my dogs made a peep during the whole fiasco. The flight attendant called the supervisor to come "tell me the rules". I have 100% legal documentation for both dogs, which was provided to Alaska Airlines when we flew out to Seattle, when they let both of my dogs fly as Emotional Support Animals. After being put off the plane, the Customer Service Agent told me to falsify documentation so that both dogs could fly. I found this to be stellar information provided to a travel nurse who was merely trying to go back home. The worst part, as if the whole situation isn't bad enough, is that my grown daughter was flying with me, and was holding one of the dogs which I paid the $100 pet in cabin fee for. Good thing tomorrow is Monday and I can go have a doctor falsify those records for me so the dogs and I can go home. It actually pains me that Alaska Airlines is forcing me to be unethical just so I can get back home.

✅ Trip Verified | New York to San Francisco. Very nice and same business class - 8 seat total. Seat layout is 2X2 with elective seat with massage and full functions and personal TV screen. service was very good and professional, food was ok, free Wifi works well and overall very good flight!

✅ Trip Verified | I recently retired and began my 5 year voyage around the world by starting off on flight 895 from San Diego to Honolulu. However, my travels are, and will be very complicated, because my small companion dog will be accompanying me. Three locations on my trip have strict quarantine requirements beginning with Hawaii. Alaska Airlines is currently the only airline that accommodates a "pet in cabin" to the 50th state from the mainland. (The other airlines serving Hawaii, including Alaska Airlines, allow "certified" support animals - for which there were two on my flight. While my beloved dog is like a child to me, I could not in all honesty, use this option.) From the initial reservations call to book my pet in cabin reservation, to the arrival in Honolulu, Alaska Airlines has been wonderful, making my trip as easy as possible. Airport personnel in San Diego and Honolulu, as well as the inflight crew, have my utmost appreciation for their professionalism, caring attitudes, and quality of services. Until this recent trip, it's been quite a while since flew with Alaska Airlines as my past recent travels were nearly all transcontinental. But they will definitely have my future business whenever I need to fly on a route that they serve. Thank you Alaska Airlines