Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1014 reviews
4/10
3 star Skytrax Rating
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1/10

"Horrible check in process"

(United States)

Not Verified | Horrible check in process. Rude people behind the counter. Refused to assist with lifting baggage and seemed bothered by assisting with tagging luggage. No inflight entertainment or meals onboard a 5 hour flight. I will never fly Alaska Airlines again.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteSeattle to Raleigh
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"informed that we were 10 minutes late"

(United States)

Trip Verified | I am writing this post to express my deep disappointment and frustration with the unprofessional treatment and poor customer service we experienced during a recent flight with Alaska Airlines. As loyal customers, my wife and I had planned a trip that was months in the making, with multiple reservations and arrangements in place. Our ordeal began when we approached the check-in counter and were informed that we were 10 minutes late. We politely sought assistance and an understanding of the situation from the front desk representative, but we were directed to speak to the Manager. However, instead of offering guidance or explaining the airline's policies, she displayed a complete lack of empathy and customer service skills. She was dismissive and outright rude, showing no willingness to help us despite the circumstances of our slight delay due to a long check-in line. We expected better treatment and a more supportive approach, especially from a manager. Her refusal to consider any alternative solutions and her insistence on offering only one inconvenient option left us feeling disrespected and devalued as customers. To our shock, the Manager canceled our entire trip without any valid reason or explanation, leaving us in tears and feeling completely helpless. Her action disrupted our meticulously planned vacation, including connected flights and multiple reservations, causing immense distress and frustration. During the entire interaction, we maintained our composure and never resorted to using inappropriate language, as the airline staff alleged. Instead, we were met with passive and dismissive responses from the supervisor when we sought her understanding and assistance in rectifying the situation. As loyal customers, we expected better treatment and support from Alaska Airlines when facing challenging situations. Unfortunately, this experience has severely shaken our trust and confidence in the airline's commitment to customer satisfaction.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Puerto Vallarta
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Not Verified | Worst airline ever. Rude attendants. Very disrespectful. Will never in my life will I fly via their company. I don’t recommend anyone to fly with them .
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Seattle
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"friendly and courteous cabin crew"

(Germany)

Trip Verified | Had an amazing four and a half hours flight from Indy to SeaTac. Everything went like clockwork. Only two Alaska flights operate from Ind to Seattle daily so the check-in counters were empty. Boarding on time, arrival on time. The most impressive part was friendly and courteous cabin crew which is rare to find these days in economy at least. Would definitely fly with them if I get a chance.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIndianapolis to Seattle
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"Terrible service"

(United States)

Trip Verified | Terrible service when you call them to get help with the minor. Agent on the phone was extremely rude. No help at all. Referred me to the website. Traveling with a minor, meeting help, getting seats together or what needed to be done. Would not recommend this airline if traveling with minors.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Diego to Eugene
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"wifi didn’t work for our flight"

(United States)

Not Verified | This airline has decent seats, with recline and adjustable head rests, and the food/drinks are average. Alaska is a cheap airline, but rarely delays our flights, except on this flight when the crew didn’t arrive in time. Sadly, they don’t offer any of their own entertainment except on their website, and the wifi didn’t work for our flight.
AircraftBoeing 737 max 9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKona to San Jose
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"no guarantee to be seated with children"

(United States)

Not Verified | Horrible customer service - was guaranteed BEFORE booking that my minor children would be sat with either myself or my husband. Once they got my money they would not change the seats on multiple attempts the month prior to flying. Then at the gate the agents were rude. All 4 flights I had an issue having my very small children (who had never flown before and were half asleep because of a night flight) seated with me. I ended up having to ask people to switch and do it myself. Customer service is HORRIBLE. Absolutely absurd responses. The “benefits” they offer with the credit card is not worth the rudeness of staff, issues with flying, being lied to about having my kids sit with me, refusing to fix it, terrible customer service responses and oh here’s a $50 voucher for your next flight that costs $1200 and if you use the voucher you can’t use the companion fare. No thanks. Horrible airline. Don’t recommend to anyone. Also previous flight my husband flew alone he had other issues. We are changing credit cards and airlines after this experience and ridiculous customer service responses. Just FYI. They are now saying there’s no guarantee to be seated with minor children (mine are 3, 5 and 6)
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNashville to Anchorage
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"carpet was so dirty"

(United States)

Not Verified | Never again! My ticket was messed up, I had to take a later flight and sit in the airport for 3 hours, replacement flight was in main cabin when I paid for 1st class, and the plane was SO DISGUSTING. The carpet was so dirty and sticky, it it pulled my shoe off. I cant believe this airline operates this way.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDallas to Seattle via Dallas
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"have the audacity to be truthful"

(United States)

Trip Verified | Booked a round trip with this company for a family ER. First flight crew was great. Returning Flight I had an altercation with their senior flight attendant who had a disgusting behavior and escalated a situation that could've easily been handled by proper customer service and communication. I approached her and another flight attendant to use the restrooms when it was last call for restrooms use. I was coldly told by both to use the back restrooms where there was a huge line. I explained that I was in a hurry to use it since I've been holding my son who's been asleep the majority of the flight. She said someone was in there. I was aware and asked if I could use it afterwards, the flight attendant seated next to her said "Yes" then the senior flight attendant said to me: Maybe if you ask with less attitude you can go in there. Surprised by her response I tell her I did not give her attitude and that she did not need to speak that way and it is true because I did not yell or curse anyone out and even I supposedly gave you attitude, Aren't you trained to handle this in a proper way maybe by communicating with the customer? No, she stood up aggressively, got in my face and started telling me out loud in front of customers that she will not tolerate me to speak with her that way, that I won't be using the restrooms and to take a seat. Sounds pretty personal at this point! Her reaction was unnecessary and all she did is escalate a little restroom situation to where I started yelling at her and pointing out her disgusting behavior. At this point she kept asking me to take a seat and I couldn't because who will take a seat after being spoken to the way she did? Someone without dignity for sure. At this point there's a lot of back and forth going on between us and she then tells me that I will be considered a threat and she will call authorities if I don't take a seat. She was a threat to me by the way she stood up and got in my face and no one in their right mind will tolerate that. At some point I take a seat after my partner comes to calm the situation, I asked her to call authorities. We finally land, authorities are there, my family and I are the first to get out of the plane. The lady that works for authorities asked for my version which I gave and she said that the FA told them that she asked me to take a seat and wait right after I asked to use the restrooms which is false. If you have the audacity to escalate a situation and be disrespectful at least have the audacity to be truthful too.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSan Francisco to Orlando
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"a lot of shortfalls all over the place"

(United States)

Trip Verified | No in flight entertainment. Inconvenient food ordering system that has to be done in advance. People who had flight delays/changes with kids and planned to get food in the airport were at risk of having no food available because of the limited amount they had for those who didn’t order in advance. My flights were either extremely hot or extremely cold. The first class seating had broken charging ports that had coffee spills on them. Stewardess simply said 3 of the first class chargers are broken (out of 8?), so the two of us in my row are out of luck. The tray between the two first class seats was just gross. Dirty. The ticket counter was absolute chaos both on the way here and on the way back. Half of the self serve baggage tag printers were out of paper resulting in long lines, and lots of anxious customers. I don’t get it. I wouldn’t normally add a review if I thought my experience was an isolated one but there seems to be a lot of shortfalls all over the place with this airline.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAnchorage to Detroit via Seattle
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no