Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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1/10

"employees do not care about customers"

(United States)

Not Verified | After 3 weeks of visiting my family in Washington, two of my children were returning to Texas today unaccompanied. My wife's and my names were added to the unaccompanied minor packet, however, the desk agent only added my wife's name into the system, preventing me from being able to get a security pass to meet them at the gate. The ticket agents at DFW airport told us of the error, but made no effort to attempt to find a way to rectify the situation or even show a basic level of human empathy. They said it was the fault of the SeaTac branch and was not their problem. They refused to take any company blame and instead continually tried to push off responsibility and without making any effort to solve a problem. I understand the original problem was created by the SeaTac ticket agent, and they need better training and attention to derail, but the lack of even average customer service at DFW ticket counter really irks me as with just minimal effort on their part, I would at least not be writing poor reviews about Alaskan Airlines. I did file a complaint directly with their company, but after seeing the way they Alaskan's employees represent this airline, I will be looking at taking my business to their competitors in the future. Don’t fly with Alaskan Airlines, their airport employees do not care about their customers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Dallas
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst flight experience of my life"

(United States)

Trip Verified | My partner and I were traveling from Seattle back home to San Francisco on 7/16/2023, and I purposefully purchased an earlier flight from Seattle as we were traveling on a Sunday and both of us had work the following morning. Our flight was scheduled to depart at 3:55 PM and was to land at SFO by 6:08 PM. First red flag: Alaska Airlines changed the gate to a completely different part of Seattle's airport last minute. Extremely inconvenient as this was done very close to the alleged boarding time, and Seattle's airport is massive and required several train transfers to reach the new gate. Second red flag: delays without any information. First the flight was delayed from 3:55 PM to 5:02 PM, but no information as to why. Then, the flight was delayed to 6 PM, again no information as to why. Then, 7:40.... 8:10....9:00....9:40....10:00....we finally departed at 10:19 PM (a 6 hour delay) as our airplane was broken and a crew was repairing it for hours. It took over 3 departure time changes for anyone to tell us what was going on, and the Alaskan Airlines representatives were basically unsure as to if we would even be leaving that day as it was "all up in the air". Why was there no back up airplane? Why not take an airplane that was scheduled to depart much later in the day/night, and have that flight then use our airplane that was being repaired? Alaska Airlines thought they could mend things by giving us each $100 flight credit to be used for a future flight (which will go to waste as I will never fly with Alaska Airlines again) as well as $24 meal vouchers per person, which if anyone knows the price of airport food then that's enough for maybe 1 sandwich and a drink. Worst flight experience of my life, never again will I fly with Alaska Airlines or recommend Alaska Airlines to friends/family.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to San Francisco
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cannot say enough good things"

(Canada)

Not Verified | This was my first time flying with Alaska Airlines and I cannot say enough good things. I could not get into the States from Canada to get my flight because I didn't have the ESTA, my kids and husband didn't need one because they are Canadian. We decided they should go ahead and I would wait and fly as soon as I received it. I called Alaska Airlines and they were amazing, no wait to talk to someone, and allowed me to change my flight as needed and only pay the difference. They did not have to do anything to help me really, as my ticket was one of the cheaper options. Once I got the document I needed three days later they got me on the next flight available. Every member of staff I talked with was so polite and professional. The flights went on time and arrived early. I have flown quite a lot in the past and have never been as impressed as I was with Alaska Airlines and I will go out of my way to fly with them again, even though there are usually other options that work better for me flying from Canada. I really don't understand why their rating is not higher.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Kona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"does not like it’s customers"

(United States)

Trip Verified | Rude people on the phone refuse to supply info needed for flight such as gate and if any delays. No agent at ticket counter in Atlanta and phone agents said they couldn’t help. Very rude gate agents. It’s like this airline does not like it’s customers. Use another airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Portland via Seattle
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"one of the worst airlines"

(United States)

Not Verified | Alaska Airlines in my opinion is one of the worst airlines I have ever flown. I was on a 5 hour flight and they don't provide you with a meal. They barely give you a snack. I couldn't get any streaming or even texting capabilities unless I wanted to purchase it for $8.00. Or if I was a member of team mobile! On each flight, they are lacking in overhead luggage space so they ask anyone wanting to check a bag will get the ability to get on the plane in group C. So much of an advantage. They don't seem to take the time to clean the aircraft in-between flights. They barely give you the included beverage. They have no in-flight movies unless you have your own mobile device which I couldn't use for their 700 free movies because I couldn't get into it without paying for streaming, but I was able to get into their commercial. They don't have enough space overhead, but if you don't bring on your own device, you are sitting there with nothing to do for 5 hours because you can't get it on your phone. In fact being on the plane is like one big commercial. They ask you if you want to open up their credit card and all the wonderful things you will get after you accrue 30,000 miles. Then the final thing, your luggage will be there in 20 minutes or we will give you some air miles. I will not be flying Alaska Airlines and they can keep your air miles and their nickel and dimming and in my opinion elitest practices.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Portland
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"dishonest fare tactics"

(United States)

Trip Verified | Just went to book Psp to Sfo. At the end of the long process, Alaska Airlines informed me that my seats were no longer available. They made me start completely over, could not just start me in the seating chart. When I got to seats, my seats were still available. But my fare was about a 3rd more expensive. This is flat dishonest. I used to fly even more often. Alaska used to be the best airline. All of the new nickle and diming and inflexibility and now dishonest fare tactics; management has clearly changed. I will not be choosing Alaska Airlines over more honest airlines again.
Type Of TravellerBusiness
Seat TypeFirst Class
RoutePalm Springs to San Francisco
Date FlownNovember 2022
Value For Money 12345
no
9/10

"plenty of legroom in Economy Class"

(United States)

Trip Verified | Due to flight cancellations and inability get a standby flight to YVR on United, I chose to fly to Seattle to get closer to Vancouver. The 737 MAX 9 is a very comfortable aircraft with plenty of legroom in Economy Class. Flight crew as friendly and provided the usual refreshments and snacks. If Alaska Airlines had more flights from DFW I would not hesitate to fly it again.
AircraftBoeing 737-MAX 9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Seattle
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

" A great job by all"

(United States)

Not Verified | Arrived at Dulles and had to declare a firearm in my checked baggage. AA employee Sahira assisted me and she was training at least 8 new employees. She was efficient, pleasant and quick even while training. My bag was unintentionally put on the conveyor before it was X-rayed by TSA. Sahira and the entire group disappeared and retrieved the bag in only 15 minutes and helped us finish our processing through TSA. The entire group of new employees were eager and happy and it was the best airport experience I’ve had in years. A great job by all especially Sahira! She is a credit to Alaska Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Spokane via San Diego
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"They have changed for the worst"

(United States)

Not Verified | My wife and I have exclusively used Alaska Airlines for the past 15 years with great satisfaction. On the last trip in June we found they have changed! They no longer provide even adequate service but don’t care for their customers in the least and will lie when they get caught in bad service. I have 150,000 miles and my wife has 124,000 miles Both Elite and MVP customers. But they treated us poorly, didn’t care that we fly first class or anything, I was actually threatened by a gate agent supervisor and her supervisor. Customer Service didn’t care less and just ignored us. They have changed for the worst.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteDallas Fort-Worth to Kodiak
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"delayed arrival of airplane"

(United States)

Trip Verified | An almost 2hr delay with super clear skies because of their own reasons: delayed arrival of airplane and then waiting 50 min in the plain to get a lane to fly.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Seattle
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no