Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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1/10

"assigned me a middle seat"

(United States)

Trip Verified | New York to Seattle. I booked an isle seat, but when I checked in at the airport they assigned me a middle seat. This is unacceptable. I paid extra for the seats.
Aircraft737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Seattle
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will never fly Alaska again"

(United States)

Not Verified | Dallas to Anchorage via Seattle. This was the worst flight experience I’ve had in over 23 years of flying, and that includes military flights. They left us in an airport for 11 hours before cancelling the flight. Luckily after about 8 hours I found a later flight and got on it. They guarantee bags within 20 min, try two days before we saw our bags. Gave us a voucher for our inconvenience to use on a future flight but not any future flights you might have already paid for. How about an upgrade, or a free bag check, nope, there is nothing they will do. Then they sat on the tarmac for 20 min waiting on another plane to leave our terminal at 11 pm. We will never fly Alaska again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Anchorage via Seattle
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Stay away from this airline"

(United States)

Not Verified | Boarded Alaskan Air in Spokane, Washington on Monday Feb 4 at 12:55 Pm arrived in Reno February 5 and were able to leave the airport at 7pm. This would have been A 12 hour drive. Our skis took another day. We dealt with numerous Alaskan Agents in Spokane, Seattle, Portland and Reno. Most were not in the slightest concerned that people were waiting for hours or days. Two were apologetic but defeated and exhausted, One was competent. The vast majority were slow and totally unconcerned about the chaos engulfing their Headquarters and other airports of the carrier. Stay away from this airline, cancellations can come at any time with no reasons given. Late departures seem to be the norm. No one cares about passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSpokane to Reno
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"your seat is not guaranteed"

(United States)

Not Verified | Baltimore to Los Angeles. I selected seating and paid, used the saver package. Saver stands for saving the stressful mess days/hours before your scheduled flight. I literally got an email 2 days before leaving that said my money for my seat selections had been refunded because I chose the saver package. I called and they stated we will get seated when we get there. Why allow someone to pay for a seat when someone can come along and literally pay more and take your seats. If that’s how saver works then an option to pay for your seat shouldn’t be availabe. You should be told that you can’t select a seat to pay for because your seat is not guaranteed and you will be seated once you arrive at the airport. It’s ridiculous. After this flight I will never ever fly with Alaska again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to Los Angeles
Date FlownFebruary 2019
Ground Service 12345
Value For Money 12345
no
2/10

"slow and totally unconcerned"

(United States)

Not Verified | Spokane to Reno. Boarded Alaska Airlines in Spokane on Monday Feb 4 at 12:55 Pm arrived in Reno February 5 and were able to leave the airport at 7pm. This would have been a 12 hour drive. Our skis took another day. We dealt with numerous Alaska Agents in Spokane, Seattle, Portland and Reno. Most were not in the slightest concerned that people were waiting for hours or days. Two were apologetic but defeated and exhausted, One was competent. The vast majority were slow and totally unconcerned about the chaos engulfing their headquarters and other airports of the carrier. Stay away from this airline, cancellations can come at any time with no reasons given. Late departures seem to be the norm. No one cares about passengers.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSpokane to Reno
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"connecting flight cancelled"

(Canada)

Trip Verified | Sacramento to Edmonton via Portland/Seattle. I will never be flying with this airline again. My party of four got to Portland only to find out that our connecting flight to Seattle was cancelled meaning we wouldn’t be able to make it back to Edmonton. After waiting for almost an hour we got to talk to a representative. They were nice but not at all helpful because our party had to be split up and half of us had to stay overnight in Vancouver and half flew took a different flight. I triple check to ensure that my sister who I was traveling with and my luggage ended up in Vancouver with us and I was assured that it would be there for us to pick up. We flew Air Canada which was delayed by 2 hours. Once we landed we went to baggage claim only to find out that our luggage isn’t there. Once we start asking around we find out that Alaska Airlines never handed our bags over and so we have no idea where our bags are. I call the Alaska Airlines to figure this out only to be put on hold for 25 minutes and be scolded and talked down to because “I should be greatful that they even accommodated me and switched my flights.” When they were the ones that cancelled it in the first place. Then I ask where exactly is my bag and get the run around again only to be told it could be in Portland or in Vancouver somewhere or it might even be in Edmonton now. I then asked ok if it is in Edmonton now as you said it could be what’s stopping someone from taking my bag before I get there tomorrow?! And she said “Well we don’t know if it’s there so you need to file a baggage claim. And you know what they accommodated you and so you should be happy about that.” Needless to say they were not helpful at all. Split up our party and gave me the run around. Not impressed at all. I would not recommend this airline at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSacramento to Edmonton via Portland/Seattle
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"for this pleasant experience"

(United States)

Trip Verified | My husband and I had the best experience with customer service at Dallas International airport and the Alaska Airlines staff. They were able to accommodate our flight and even went a step further and accommodate our seats so we could sit together without any cost. I was not able to get the woman's name who helped us but I wanted to make sure her supervisor knows that she was exceptional! She was at the E11 gate at the Dallas international airport on February 4, 2019 at 2pm when flight 655 to Portland was boarding. Thanks for this pleasant experience!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Seattle
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"a miserable experience"

(United States)

Not Verified | Baltimore to Los Angeles. I chose them because a search online had them rated by customers as the best airline. After one flight yesterday, I disagree! First, I paid extra to be able to choose my seat, but at no time during the booking or pre-flight did I get to do that. Secondly, there was less room per passenger than on any other flight I've ever been on! The bag that always fits under the seat, would not because there simply isn't as much room under there as on other planes. I suspect the seats are narrower! I had a rude man sitting next to me who would not get his elbows out of my space. We had words, and an elbow shoving turf war went down! He seemed to think that since he'd sat down first, he had claim to whatever space he could take and hold onto. I was incredulous, the manners missing from this guy. But seeking to avoid a fistfight with him right there, I was able to call in an attendant who had another seat I could move to. What a miserable experience! I will be very surprised if I ever use this airline again.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Los Angeles
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"what customer service should be"

(United States)

Not Verified | Denver to Seattle. A huge thank you to the woman in reservations who worked with me to get on a last minute flight. You are what customer service should be and deserve recognition. The woman at the gate however, barely looked up at me, told me “nothing i can do” and continued to count down to closing the doors
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Seattle
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"nothing we can do"

(United States)

Trip Verified | Spokane to Seattle. Horrible airline. Every single time I’ve had an issue with my flight, bags or anything they basically say “nothing we can do”, I was recently severely injured and couldn’t fly due to my injuries. Alaska would not refund my flight, would not do anything to understand my situation. They ended up giving me a “discount code” which didn’t do anything because I had to pay a fee for canceling my flight, and then had to pay for an entirely new plane ticket. I ended up paying over $300 for a 30 minute flight. When I tried to discuss with the woman how in no way this could’ve been planned she said “things happen everyday”. I have been a loyal customer of Alaska for years. I have used them as connecting flights for international trips and small trips in the USA and when I get injured they don’t have the decency to at least give me a credit or swap the flights! (Mind you these flights leave every 30 min). I offered to send them copies of my medical papers to show I wasn’t lying and they still didn’t budge.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSpokane to Seattle
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no