Alaska Airlines

Not Verified | San Jose to San Diego. Worst airline ever. Absolutely ridiculous customer service and failure to plan. Flight was delayed by 12 hours for maintenance, and they informed us in increments of 1 hour. I'm in full support of safety, but what maintenance takes 12-13 hours? Cancel the flight if the repair will take that long. Our flight time was only 1 hr. No consideration for the customers. Should have canceled the flight instead of delaying for an absurd amount of time. Extremely poor planning. The delay caused me to have to pay for an extra day of dog boarding, and the POS management team did not want to reimburse. Poor excuse of an airline.

✅ Trip Verified | Baltimore to San Fransisco. Katy was wonderful on flight 1127. Most fantastic experience flying in years! Would absolutely recommend to any traveler. I felt at ease in the air and almost didn’t want the flight to end. I am so thankful for my flight and I hope others experience the same blessed feelings I had flying Alaska airlines.

Not Verified | Spokane to Las Vegas. We sat in the back of the plane, where we have sat many many times on other airlines. The flight attendants were speaking so loudly in their personal conversations that I could hear nothing else even over at the roar of the jet engines. I was highly dissatisfied at that the only beverages they offered were water or Orange juice. And no snack. Which sounds petty but we paid hundreds of dollars for this one flight. After we switched planes for the 2nd part of our trip it took forever for the plane to take off we were literally sitting on the plane for 45 minutes before the flight took off. Also, deboarding the plane was not organized and did not happen in a timely manner. I'm pretty sure the reason they guarantee your bags will be waiting for you at baggage claim is because you cannot get off the plane fast enough. Bags have priority over passengers.

✅ Trip Verified | Anchorage to Seattle via Houston. Horrible flight (rerouted with a 3 hour bus ride to Houston) followed up by lost package and never got any customer service. My Reference# was passed from one agent to another until they quit responding to phone calls (you can only get them during certain parts of the day in Houston) and my emails. After a year I quit as they never would respond.

✅ Trip Verified | Seattle to Washington. My luggage did not make it on board my flight. Despite a 5 hour flight, I wasn't told this until after I waited in baggage pick up at DCA. Apparently, they knew it wasn't coming with me and said it was sent to the wrong flight in SEA and after they realized it my flight to DCA had already departed. I was then told that my luggage would be sent on the next cross country flight on 3/27 and would be delivered to my home after 4:30 p.m. This was the first time I had flown Alaska and was unimpressed when the agent at DCA dismissed my concerns and said "this happens all the time." She offered miles, which I did not want. I got a call the next day around 5 p.m. saying the luggage arrived and would be delivered to my home. I again told the agent I did not want "miles" since I didn't have a rewards program but I wanted a refund of my baggage check fees, at a minimum. She couldn't authorize and said she would make note of it. I then got an email stating that it would be delivered by 11:36 p.m. I was already tired from losing sleep from the late flight the day before, time changes, and due to jet lag but I knew I had to wait up for the luggage. The luggage was delivered at 1:31 AM on 3/28! I waited up to sign and make sure it was my actual luggage; however, it was dropped in my driveway in front of my garage. I didn't know it arrived until I got an email at 1:32 am. I am unimpressed by Alaska and will avoid flying them again at all costs. I am especially unimpressed by the lack of customer service, inability to deliver what is promised, and dismissive attitudes.

✅ Trip Verified | Seattle to Portland. Horrible customer service and always this flight departures late. Alaska air line is going really bad. I have had so many bad experiences and delayed flights.

✅ Trip Verified | San Francisco to Kansas City. I doubt I will ever use Alaska Airlines again. I have never had any problems with Southwest, but this airline was cheaper so I went with it. Plane was delayed 2 hours, and then once it “got” to the airport it was delayed another 30 minutes before even landing because it wasn’t authorized to land yet. We will have to wait another 30-45 minutes for them to clean the plane and take off. In total, I will have sat at the airport for 3.5 hours waiting for this plane. Never again. I recommend going with another airline.

Not Verified | Was flying out of Albuquerque NM but due to a power outage at the airport my flight was cancelled. Called customer care the rep was super nice but she couldnt get me on a flight out that day. I went ahead and did a full refund. Later I needed an email stating they couldn't get me out to San Diego that day to get refunded on my room. Called customer care and got Tawnya she was so nice and told me no problem and wrote me an email with the info I needed. Thank you so much! Will use Alaska again.

Not Verified | I’m flying often between Los Angeles - New York - Fort Lauderdale - Miami and sometimes using Alaska. Comparing to United I prefer Alaska. The seat comfort, service is much better, they also always got a vegetarian options for the meal, the food selection is way better. The negative aspects are - the WiFi is not always working, sometimes not at all, seats are old sometimes, but never had a problem with plugging; between other US airlines I prefer Alaska!

✅ Trip Verified | My recent travel with Alaska Airlines has been an incredibly frustrating experience. My family (3yo, 8yo and two parents) were travelling from Bellingham via SeaTac to Orange County. We were delayed in getting there, and cancelled many times coming back due to weather. Alaska typically cancelled with short to no notice (even after a five hour wait at the airport) and rescheduled us to flights that were undesirable. We finally got home (three days after schedule) on another airline and by renting a car because Alaska wasn't able to get us to our destination. After coming home attempting to get a refund for the flight we never took was next to impossible. Every time I called the person on the phone said the previous agent hadn't done what they needed to do and my file had gone nowhere. I've had to call SIX times to now get a completely different answer about how I will get my refund (over a month after the non-flight). I've also filed a complaint through their website with no response. My overall experience is that I've gotten variable information from almost every agent I've spoken to, and have experienced a lack of responsiveness for my concerns. I don't plan on flying with Alaska again and would not recommend their services.