Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1014 reviews
4/10
3 star Skytrax Rating
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9/10

Alaska Airlines customer review

(Australia)

DFW-SEA-YVR. DFW-SEA sector in first class. Crew were very chirpy for early morning flight wih smiles all round and quick service. Seating ok for domestic First and digiplayers offered free of charge. SEA-YVR with Horizon air. Gate staff pleasant as were crew. 40 minutes after boarding crew were unable to close door and we were deplaned and sent back to terminal where we informed flight was cancelled. Ground Staff were excellent handling the situation and re- booked me on the next available flight with Air Canada. Bad situation made good by well trained friendly (even got a smile) and empathetic ground staff.
Seat TypeFirst Class
Value For Money 12345
yes
5/10

Alaska Airlines customer review

(United States)

Vancouver to Portland on Horizon (Alaska Air's partner for the short hops on puddle jumper planes in the Northwest) on a Q400. Check-in went well with assurances that the flight was on time. Then once aboard our plane we sat and we sat at the gate until the pilot informed us that there was a mechanical problem. The passengers were allowed to return to the gate and await the problem's resolution a two-hour delay on a one-hour flight. Although the crew thanked us for our "incredible patience" no compensation of any kind was offered! Upon arrival in Portland I sought out a gate agent requesting compensation. She helpfully offered me a $50 travel voucher or 2000 mileage plan credit. The moral of this story-always ask for compensation even if not offered up front.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Alaska Airlines customer review

(United States)

Due to booking a flight with Delta which sold the seats on Alaska beware. Alaska does not honour your original seats even though you resubmit and get confirmation of seat assignments. We had bought tickets for row 10 for my wife and I - Alaska decided to leave me in row 10 and at first had my wife in row 22 then row 28 after complaining the lady at the Kiosk put both of us in row 30 - the very rear. They do not seem to care much about customer relations. The flight was OK - on time etc.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Alaska Airlines customer review

(United States)

Coming back from Maui to Sacramento we were able to buy a 1st class upgrade for $100 each. It was a pleasure to have the improved room and service of first class. The counter staff at the Maui airport were extremely helpful and courteous. The food and service were great compared to traveling in coach. We feel we had a great value.
Seat TypeFirst Class
Value For Money 12345
yes