Akasa Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 123 reviews
4/10
No Skytrax Rating
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1/10

"All my plans were cancelled"

(India)

Trip Verified | They cancelled my flight on 27 May 2023 and didn't inform me at all. When I reached Ahmedabad airport they didn't allow me to check in. Then they told me about cancellation of my flight. They offered me a flight the next day. I asked for accommodation and meal along with the compensation in accordance with CAR, section 3, Series M, Part IV of DGCA rule and regulations, but they denied to give, they only offered compensation within 7 days. I had to return in 45 degree hot temperature of Ahmedabad towards 2 hour journey to hotel which cost me 2500 per day and 1000 cab fare. All my plans were cancelled due to this. Today it is 06 June 2023 but still I haven't received my compensation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Bangluru
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer support is not good"

(Australia)

Trip Verified | Never try this airline. Akasa Air ground staff and customer support is not good. No one can help in airport. My life bad experience in this airline. Everyone just blamed to other..no one help. I have no words for this airline how can describe my problem here. It almost three months completed but at the moment no one help me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Bangalore
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible experience"

(India)

Trip Verified | Horrible experience with Akasa. They rescheduled both my flights. One flight was at 20:15 but was moved to 00:20 and the other from 18:30 to 07:50. Worst airline ever. They give a customer care number but I was never able to connect as the operators were always busy. And currently they are making a fuss over the refund as they are supposed to refund the entire amount if flight is rescheduled by more than 2 hours. I would recommend any other airline but not this.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Hyderabad
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"seats have been changed"

(India)

Trip Verified | We have booked total 3 tickets (windows). My only concern is our seats have been changed without informing or asking us. Later when we asked for the reason they made us to wait for few minutes and a senior guy came with new boarding pass and started yelling that he never seen passengers like us. His point was “I gave you a Business class (3 seats in a row) and why don’t you want it. My point is "we don’t care about class why we want windows seat of our actually paid seats“ the conversation ended with his words telling “I never seen passenger like you“ Me telling “well, you have seen now“ even at last moment I got a window in economy class which is two rows behind my actual seats. Very lame of the kind of response which he have bottom line : everyone don’t ask for business class. It’s their responsibility to make sure passengers get the seats which they have booked and if there is some conflict they should let the passengers know before changing it
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Banglore
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Overall experience bad"

(India)

Trip Verified | This was my second flight of Akasa. 1st flight was okay. But this time it was lot of inconvenience. I didn't get boarding pass till I reached airport due to some technical hitch. While check in option online, Akasa displays list of names of all passengers along with their boarding pass which I think is not a good practice and security of passengers should be respected. Why should one know names of people travelling. Overall experience bad and security of passengers very very bad.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePune to Bengaluru
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst airline and service"

(India)

Trip Verified | The worst airline and service! I have booked for the first time and this is the worst decision ever. I booked five tickets for me and my family including two senior citizens. All five of us were allotted with different seats and that too in the middle ones. If that’s not cruel and unethical then what it is? We started our mini vacation with a very happy note but alas the Akasa Air has ruined in the final note!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Bangalore
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"not served my pre booked meal"

(India)

Trip Verified | One of the worst experiences. Gate change from what was sent via first message to the one at airport was not announced or message was not resent - we had to figure out at the airport. Inflight experience was pathetic. I was seated in row 15D - The inflight attendant was not clear on emergency row - she started explain the emergency procedure to row 12 customer when the emergency rows were 15 & 16. I had inflight meal prebooked - none of the flight attendants bother to ask for servicing the same - when I asked for the same - captain announce landing - so I was not served my pre booked meal. I paid for the same but get the same on board
AircraftBoeing 737-8 max
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHyderabad to Bangalore
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a good experience"

(India)

Not Verified | Overall a good experience than previous flights I have gone through. Perfect service management and on-time management. I would rate it a 5 star flight for economy class
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Delhi
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Lovely in-flight experience!"

(India)

Trip Verified | The flight was completely comfortable and the food served from Café Akasa was very appetizing. Lovely in-flight experience! The cabin crew was absolutely humble and polite and addressed to every passenger with utmost patience. Very happy with my experience!
AircraftBoeing 737-8 Max
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Goa
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Definitely will fly again"

(India)

Trip Verified | Definitely will fly again. Today first time i travelled in this airline. Was provided premium seats which are wide enough & there is less crowd at counter check & the behaviour of staff are really polite. Also they serve nice food. I am really satisfied with Akasa Air.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBhubaneswar to Bengaluru
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes