Akasa Air

✅ Trip Verified | Non helpful staff. Very terrible experience. They did not send me a boarding pass even after I did web checkin. When I reached to the counter for the boarding they made me go there twice because they said go to the gate directly they will take you in. I returned from security check in and then they said sorry now you are late. I was still ready to take the flight which they said wait for the reserved lounge and till that time was assured that they will put me in their next flight which was around 21:35 and still after waiting a good number of minutes they said we are full. Now I am staring at IndiGo and booking theirs at 8 times higher rates.

✅ Trip Verified | I had travelled first time with Akasa Air and I was very disappointed. I ordered for Poha which was priced Rs. 200/- for one bowl. The bowl size was big but Poha quantity was very less. It's about 1/3rd of the total quantity. It was so ridiculous and terrible. Paying high price and get very less food quantity. Overall, I would never fly again with Akasa Air.

Not Verified | The worst decision to have travelled with Akasa air. The flight scheduled to fly at 8:30 am flew at 2 pm from Delhi to Mumbai. They shared it was due to bad weather, however, indigo, the same aircrafts as Akasa were flying with very minimal to no delays. On arrival, we had to sit in the craft as their parking spot was “busy” due to VIP movement. Even if you get a free ticket to fly, do not consider Akasa Air.

✅ Trip Verified | Worst overall experience. Change in time has not been shared via any mode of communication. Staff are rude and they haven't let us in despite the flight didn't start on time. Overall worst experience. Money wasted and never recommended anyone to take this airways.

Not Verified | Bad overall experience. Do not recommend. Got my flight rescheduled information just shared on email. Web checkin has no option to check seats, due to which I got seat that I hate in spite of making early check in. Delayed. First and last experience.

✅ Trip Verified | Most foolish and unreliable company. Either they are 4 hours prior or 4 hours late without any update. Web check in even they don’t send to the all passengers. 80% people were fed up every time I can see at the airport.

✅ Trip Verified | Frustratingly bad experience to travel with pet I had booked a flexi ticket + airbnb for a holiday in Goa. My cat weight is ~7.2kg and I kept 13th as deadline for weight to come under permissible. On 13th I call and share that weight is coming to be 7.2kg and inquire if its ok or I should cancel. The executive swiftly says go ahead make the payment, I will make book an exception for you. I was like wow and foolishly made the payment. Now on 17th, I called to check if fit to fly certificate (to be submitted within 72hrs) is Ok and the executives mention that your pet is not booked properly, also no exception is mentioned. I am constantly on call for 7 hours since 1pm and still they are just giving lame answers to wait. The staff is lousy and I feel no one responsible works there. I have made peace that I have lost all my airline + airbnb money.

Not Verified | I was traveling with my infant alone from CCU to BOM and running late. The ground staff were immensely helpful and helped me like my family. Without their cordial support I may not able to board the flight. I had to leave my luggage behind due to security clearance which they send back on the next available flight. I must mention about Ms. Veronica who has helped me a lot, starting from carrying my laptop bag and hold my baby during security check. I would say, one of the best customer experience I have with them that time. Thank you Veronica (kolkata)

Not Verified |   It is the worst flight I have experienced. It is delayed 5 times. Even after reaching airport it got delayed 2 times (5 hours) . No prior information was given. Staff was not providing the proper reason of being delayed so many times.

✅ Trip Verified | I travelled first time on 11 & 19 Nov from Goa-Delhi and back. The airline Permits small dogs/ cats in baskets up to 07 kgs all inclusive weight which was a respite from AI. The airlines promotes pet policy but does not cater for it digitally during my return flight also. All medical certificates with vaccination and pet cage were sent to the airline 72 hours in advance but at the airport it was harassment as the person on duty had no clue of pet carriage policy. The various forms to be signed were not available. During Security, the CISF wanted cat to wear a muzzle which does not exists. Whole lot of harassment for various things which had already been shown to the Akasa staff. In the Air, the Hostess wanted the cat basket to go under the seat which caused a lot of anxiety to the pet and the cat was uncomfortable as there is hardly any space between the seats. All this made our air journey with my small cat a horrible nightmare in spite of paying Rs 10000 for my cat ticket. I request you to kindly consider the followings to make life easier for pet owners. Small dogs/cats with containers weight upto 07 kgs should be permitted inside the cabin with the pet owners. The small pets should be allowed with the cage to travel in the lap of the owner. The pet should be shifted under the seat during take off / landings. Airline staff including CISF should be conversant with the latest regulations of pet carrying policy so as not to harass the pet owners at the time of travel. The pet vaccination, fitness certificate, pet cage which has already been verified/ checked should be conveyed to the next airport if there is a return flight in the same airlines.