"Frustratingly bad experience"
Vikram Varshney (India)
✅ Trip Verified | Frustratingly bad experience to travel with pet I had booked a flexi ticket + airbnb for a holiday in Goa. My cat weight is ~7.2kg and I kept 13th as deadline for weight to come under permissible. On 13th I call and share that weight is coming to be 7.2kg and inquire if its ok or I should cancel. The executive swiftly says go ahead make the payment, I will make book an exception for you. I was like wow and foolishly made the payment. Now on 17th, I called to check if fit to fly certificate (to be submitted within 72hrs) is Ok and the executives mention that your pet is not booked properly, also no exception is mentioned. I am constantly on call for 7 hours since 1pm and still they are just giving lame answers to wait. The staff is lousy and I feel no one responsible works there. I have made peace that I have lost all my airline + airbnb money.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Delhi to Goa |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“ground staff were immensely helpful”
Romila Ganguly (India)
Not Verified | I was traveling with my infant alone from CCU to BOM and running late. The ground staff were immensely helpful and helped me like my family. Without their cordial support I may not able to board the flight. I had to leave my luggage behind due to security clearance which they send back on the next available flight. I must mention about Ms. Veronica who has helped me a lot, starting from carrying my laptop bag and hold my baby during security check. I would say, one of the best customer experience I have with them that time. Thank you Veronica (kolkata)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kolkata to Mumbai |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
" worst flight I have experienced"
Rakesh Kushwaha (India)
Not Verified | It is the worst flight I have experienced. It is delayed 5 times. Even after reaching airport it got delayed 2 times (5 hours) . No prior information was given. Staff was not providing the proper reason of being delayed so many times.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bengaluru to Varanasi |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"make life easier for pet owners"
Vishal Roy (India)
✅ Trip Verified | I travelled first time on 11 & 19 Nov from Goa-Delhi and back. The airline Permits small dogs/ cats in baskets up to 07 kgs all inclusive weight which was a respite from AI. The airlines promotes pet policy but does not cater for it digitally during my return flight also. All medical certificates with vaccination and pet cage were sent to the airline 72 hours in advance but at the airport it was harassment as the person on duty had no clue of pet carriage policy. The various forms to be signed were not available. During Security, the CISF wanted cat to wear a muzzle which does not exists. Whole lot of harassment for various things which had already been shown to the Akasa staff. In the Air, the Hostess wanted the cat basket to go under the seat which caused a lot of anxiety to the pet and the cat was uncomfortable as there is hardly any space between the seats. All this made our air journey with my small cat a horrible nightmare in spite of paying Rs 10000 for my cat ticket. I request you to kindly consider the followings to make life easier for pet owners. Small dogs/cats with containers weight upto 07 kgs should be permitted inside the cabin with the pet owners. The small pets should be allowed with the cage to travel in the lap of the owner. The pet should be shifted under the seat during take off / landings. Airline staff including CISF should be conversant with the latest regulations of pet carrying policy so as not to harass the pet owners at the time of travel. The pet vaccination, fitness certificate, pet cage which has already been verified/ checked should be conveyed to the next airport if there is a return flight in the same airlines.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Goa to Delhi |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"did not allow me to board"
Ranjit Behera (India)
Not Verified | Service with zero empathy. After being late by 9 mins (arriving at 6:44 for a flight starting at 07:35), the team in Bangalore did not allow me to board the flight. The policies are not customer-centric and reward only the owner.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangalore to Bhubaneswar |
Date Flown | November 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Foolish Airline”
S Gupta (India)
✅ Trip Verified | They don't even clean the flight before departure, the area below my seat was so dirty that one cannot even travel like that. Foolish Airline. Will not travel in future.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Delhi to Ahmedabad |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a horrible experience"
Swapna Shirodkar (India)
Not Verified | It was a horrible experience. They charged 5000 rs for a two year old child who cannot even sit on a seat separately. This is preposterous. The ground staff is rude and uncooperative
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bangalore to Pune |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"No customer support and understanding"
K Reddy (India)
✅ Trip Verified | Extremely worst experience. No customer support and understanding. Akasa only wants money and does not want to serve their customers. Akasa do not even value their customer. Other airlines allow customers to check in even 5 minutes before departure. Akasa did not allow us 45 minutes before and charged extra for the next flight. You can check the airport cctv. We were called by gate number 28 but the luggage woman did not allow us to go and she wasted 15 minutes and said now you are late and you can not board. Such a nightmare. Extremely disappointed. Date: 15/11/2023, Time: 14:30, (BOM to LKO). I know according to airline policy the passenger is supposed to arrive at least 120 minutes before. But sometimes the airline should understand the circumstances and if a passenger gets late it does not mean that the airline will reject the ticket and waste the full money. I did web-check-in 15 days before when I booked the ticket. For some reason I was late by just 15 minutes so I was expecting that the airline would allow me to board the flight. This was unexpected by Akasa. Even the language executive wasted 15 minutes. You should value your customer and customer's money.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Mumbai to Lucknow |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"it leaves a very low impression"
Romulus De Sales (India)
✅ Trip Verified | My meal plan for my return flight stated 2 Platter but yet I was given just a box of mixed nuts. Can someone kindly explain what went wrong and where. I think the crew of all persons should know best the meaning of platter. I have flown this airline for the very 1st time and if I was given the wrong meal it leaves a very low impression. I would appreciate if someone could get back to me with an explanation.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bagdora to Mumbai |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a very nice experience"
Thomas George (India)
Not Verified | It was a very nice experience with Akasa Air, QP1369, 10Nov2023. and I really appreciate the staff. Very thankful and special thanks to the well groomed and well behaved staff! Special thanks to: Ms. Raveena. She have done very helpful and well efforts and very kind and very polite. It was wonderful flight and great inflight service.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cochin to Bangalore |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |